Knowledgebase Current: ProCall Enterprise ProCall Enterprise ProCall 8 Enterprise ProCall 8 Enterprise service specifications ProCall 7 Enterprise overview Increase number of entries in journal For calls, a foreign area code is placed before the actual phone number The area code is placed before the actual phone number during calls Best Practice: Administrative specification of content for monitor and favorites in ProCall Enterprise Best practice: Administrative specification of search parameters and search results Best Practice: Publish UCServer configuration for external access Publish via HTTPS reverse proxy Publish via port forwarding Useful information about STUN/TURN for the use of audio/video and softphone with ProCall Enterprise Best practice: Setting up the UCServer for ProCall mobile apps Setting up a multi-user workstation for ProCall Enterprise Remote Office for changing workstations UCServer user management and schema extension for Microsoft Active Directory with estos Active Directory tools UCServer user management in Microsoft Active Directory – permissions and schema extension Error analysis for TextChat in ProCall Enterprise ProCall presence is not displayed in Microsoft Outlook UCServer date format (UTC) and conversion options DATEV telephony basis integration in ProCall and MetaDirectory Deactivated Active Directory objects remain visible in Favorites or the monitor Connection of Das Telefonbuch des TVG Verlages to ProCall and MetaDirectory Connection of Herold telephone directories to ProCall and MetaDirectory Entering a DNS Service resource record (SRV) Setting up custom tabs for ProCall Enterprise Create a debug log of the remote TSP Assign phone lines to computers and thin clients in Microsoft Windows terminal server environment Error analysis: Check e-mail notification of missed calls Missed call notifications – "Out of office" e-mails Configuration of CTI feature codes on ProCall client for call forwarding Creating a debug log for the update service for the ProCall client Set the line option "Number suppression on/off" for the ProCall client via CTI feature codes Supported phone number formats ProCall presence is not displayed in Microsoft Outlook after Microsoft Skype update Integrate door camera/intercom system into the call window TSP TAPI service provider or TAPI driver Optimize ProCall Enterprise real-time communications in the Citrix environment Interoperability ProCall 7 Enterprise: Supported third-party products Telephone systems/PBX ProCall Enterprise: Supported third-party products Integration of Microsoft Teams with ProCall Enterprise Active Directory users missing in UCServer ADM/ADMX templates for Microsoft Group Policy and Active Directory Administrator password forgotten on UCServer or MetaDirectory Administratively define actions for certain events Set or remove call forwarding for certain events automatically via actions Analysis: Using the TAPI Test Tool ePhone.exe to check TAPI lines of the TSP Analysis for "Set call forwarding" Analysis of softphone behavior Retrieving ProCall Enterprise client WebRTC statistics information Increase the number of WebRTCTrace files Checklist: Softphone installation No dialing signal/busy tone for softphone for Windows Call forwarding for softphone is not displayed on the client Call forwarding for softphone is not set in the telephone system Softphone line: WebService/Audio Relay Service not available Delayed audio throughput on SIP softphone lines VoIP Readiness analysis for softphones Analysis for TAPI lines: Create trace with tapicaps.exe Microsoft Outlook login window appears when ProCall accesses the MAPI interface Users are displayed without presence in ProCall for macOS or in the mobile app Best Practice: Data migration of UCServer database SQLite <-> Microsoft SQL Server Best Practice: Administrative specification of data sources and search nodes Best Practice: ProCall 8 Enterprise upgrade – process for major release changes Best Practice: ProCall 7 Enterprise upgrade – process for major release changes Best Practice: Set up SIP federation with ProCall Enterprise – build trust network Check DNS configuration for Open Federation Best Practice: UCServer/MetaDirectory migration to another Microsoft Windows Server Best Practice: Conversion of the UCServer database to Microsoft SQL Server Migration of the internal UCServer database from Microsoft Access to SQL Server Busylight does not work Dynamic line transfer to the MultiLine TSP Set advanced functions for SIP lines via feature codes: Call forwarding or call pickup Creation of a debug log for ProCall client estos ProCall Enterprise client log files Create a debug log for UCServer estos ProCall Enterprise server log files Creating a full memory dump on the ProCall client Create a full memory dump on the UCServer Creating a full memory dump for an estos process Creating a dump file for the ProCall client EWS data source cannot be configured. "Microsoft.Identity.Client not found Incorrect phone number display for forwarded calls Error 0x00000001 when saving user/group settings Error message "The phone call could not be placed" Error message "Connection timeout" Error message on the ProCall Client: "The server is not available" Error message after database conversion SQL Server/SQL Express Error-302 "Pick up call" function – configuration and analysis options Expand call window – define call browser and applications Expand call window – installation directories for XSLT files ProCall Enterprise %APPDATA% directory structure Expand call window by callback e-mail Is there a possibility to disable the TextChat function for users? Set up group journal/team journal for ProCall Enterprise Notes on product changes for settings with Microsoft Internet Explorer Hostnames and IP addresses of online services for firewall configuration Share content – File transfer – Configuration in UCServer administration Integration of ixi-UMS 6 Business in ProCall 6 Enterprise Kaspersky blocks camera and microphone for ProCall Enterprise No voice transmission when using the softphone function with Alcatel OmniPCX Office No search results in ProCall Mobile/ProCall for macOS from MetaDirectory Configuration: Open up Microsoft Outlook contact at incoming call Configuration of call recording in ProCall Empty chat window. Error in UCServer "Field 'ReplyToSeqID' not found" Use lines automatically/dynamically in UCServer Microsoft Outlook connection: conversion from MAPI to EWS Migration paths to ProCall 7 Enterprise Migration paths for ProCall Enterprise – updates/upgrades MSI installation package parameters After ProCall update no more presence information for users in ProCall Client Monitor New authentication mechanisms for EWS to Microsoft Office 365 Release ports for estos products – which network interfaces are used? Finding out the port allocation of an application Problems with Microsoft Access databases after November 2019 security updates: "Query [query name] is corrupted" ProCall 7 Enterprise system requirements Notes on the support of the Microsoft Windows 10 operating system and changes within individual versions (builds) ProCall 8 Enterprise system requirements ProCall Journal is no longer written Start ProCall only with active UCServer user account Quality of Service (QoS) settings for real-time communications with ProCall Enterprise Quick Start Guide for the user: ProCall 6 Enterprise client for Microsoft Windows Quick start guide for the user: ProCall 7 Enterprise client for Microsoft Windows Start chat and share screen with ProCall Do not miss anything – PopUp notifications Presence management with ProCall ProCall Windows client main window or monitor do not appear ProCall main window "My presence" area with your favorites ProCall Monitor – overview of availability – simply contact and work together Determine ProCall version and provide data for analysis Phone with ProCall – keep your extension fully under control Overview of communication actions – journal and journal browser Quick Start Guide for the User – ProCall 6 Enterprise Client for macOS Regular expressions RemoteContact.xslt for customizations towards ERP/CRM systems Remote Office feature Check compatibility of your telephone system for Remote Office Compatible phone systems for Remote Office Remote Office to Alcatel OXE on outgoing calls does not work Test Remote Office emulation Activate Remote Office for the ProCall Mobile App on the UCServer Repair of UCServer database on Microsoft Access Phone numbers in the call window not formatted correctly or names not resolved Set font of ProCall e-mail notifications for unanswered calls Softphone functions (SIP) assign phone numbers Softphone functions (SIP) Set up call forwarding for SIP lines on UCServer Softphone connection without sound or with poor sound quality Changing the language of the ProCall client on a terminal server Assign locations automatically to lines in UCServer Search in phone book does not work on ProCall Client for Windows TAPI Server 7 for TAPI-enabled applications such as CRM/ERP systems Modify phone URI handler (default phone://) Enable TLS encryption in IIS Assign a superordinate role for a group: Define group leader permissions Automatically configure UCServer update service Performing a UCServer update within a product version Forwarded calls are not displayed in the journal Disable inaccurate company search (tilde ~) ProCall Enterprise version comparison No screen sharing possible during audio/video chat or phone call How does the Company Search work? How to share content with my contacts in a ProCall chat? Things to know about user management in Microsoft Active Directory Important information about the ProCall Enterprise installation for Citrix and Terminal Server environments Things to know about headset support in Citrix environments Important information: UCServer service does not start UCServer service does not start after upgrade UCServer service does not start Workaround ProCall Client for macOS and Microsoft Outlook as data source Dialing from Microsoft Outlook Contacts Microsoft Outlook 2016: Handset icon does not trigger dialing Phone numbers in Microsoft Outlook 2016 cannot be dialed by clicking High availability/failure safety and scalability Best Practice: Using Active Directory replication with round-robin DNS for MetaDirectory or ProCall Enterprise Best Practice: Scalability and resilience with ProCall Enterprise via dedicated UC MediaServers Hardware recommendations for system expansion ProCall 7 Enterprise Scalability: Hardware recommendations for system expansion ProCall Enterprise Support for VMware vSphere High Availability (HA) Setup: enable audio/video communication with Remote Desktop Services (RDS) Permissions set in UCServer for a group (ActiveDirectory) are ignored Create PCAP record file/trace for UCServer – network analysis Limitations when using Microsoft SQL Server Express Connect Jabra Evolve 65 headset correctly via Jabra Link 370 Configure and customize call window Early Media support with Alcatel OmniPCX Enterprise (OXE) contains errors High CPU utilization on the terminal server due to DATEV replicator ProCall mobile – the mobile apps Quick start guide for users: ProCall mobile app for ProCall 7 Enterprise Android call window vs. ProCall Mobile in-app call window Holding calls in the ProCall mobile app for Android Holding calls in the ProCall mobile app for iOS Creating a screenshot from the ProCall mobile app for Android Generating a debug log for the ProCall mobile app ProCall Mobile app: Notes on the Android ConnectionService ProCall Mobile App for Android: When dialing via softphone line, a GSM call is started ProCall Mobile App for iOS "does not ring" Poor call quality, echo, the other party is too quiet on Android devices. Unanswered calls in the Huawei call list Forwarding of telephone calls on a smartphone (softphone) Current ProCall mobile app version no longer works with ProCall Enterprise App reports the server as untrusted (insecure certificates) Checking the recording/playback of audio devices ProCall client stops responding Important information about the installation and setup of ProCall Enterprise ProCall 7 Enterprise for Citrix Virtual Apps (XenApp/XenDesktop) Custom links in text chat Display custom tabs via Microsoft Edge (Chromium) Automatic line assignment does not work UCServer service crash Use projects – put code number in front of the phone number Notes on the STUN/TURN server deployment Screen sharing using multiple monitors in Citrix and terminal server environments Automatic redial on the ProCall client does not work ProCall client call forwarding profile shows forwarding types for the TAPI line that are not supported by the telephone system Error message on the ProCall Enterprise client: "Authentication method not supported" Configure call forwarding with ProCall Enterprise How do I install the ProCall client for macOS? Picked up calls are not marked as "Unprocessed" in the ProCall Enterprise client journal Headset Jabra Engage: Speech too quiet – improve audio quality Send e-mail opens Windows Mail and not Outlook Audio gaps with increasing call duration – switch UC Media Server jitter buffer operating mode Comparison ProCall Enterprise – ProCall Business – ProCall One R2 Set up standard presence and telephony (CTI) applications in Microsoft Office products on Windows NGN21 (beta) no longer available from 1 January 2022 Extend call window by a URL request Do not remove regular expressions * or # Available presences in ProCall Your own line is not displayed in the ProCall client estos UC media server service terminates unexpectedly ProCall integration in Microsoft Teams Requirements Start-up ProCall integration in Microsoft Teams Microsoft Teams integration in ProCall Enterprise: How can I use it? Which presence states are transferred? Successful administrator approval Administrator approval unsuccessful Location of audio/video devices selected in the wizard ProCall Enterprise and integration with groupware systems Integration of Microsoft interfaces via EWS (Exchange Web Services) set administratively Missing tabs in ProCall client for Windows Update service can no longer connect to server The ProCall client update function does not work Useful information about ProCall Enterprise and the connection to Microsoft Office/Outlook Global permissions in UCServer STUN/TURN server: Requirements and commissioning ProCall Meetings integration in ProCall client for Windows Performance Monitoring for ProCall Enterprise UCServer After updating to Draft: 7.4.0.5782, the ProCall client does not start and a message appears at Sophos Assign additional lines to a user Plan and realize business process integration/system integration in conjunction with estos products HD Voice/HD Telephony with ProCall Enterprise SIP softphone functionality See phone numbers: Call partner of a team member is not displayed despite permissions in monitor/favorites Interesting facts about ProCall Monitor and Favorites Password entered incorrectly – what happens when login attempts fail? See "Channels": Team member's phone numbers are not displayed in Monitor/Favorites under "Channels No more journal entries after changing the user name How can I manually install the Yealink SDK? Where can I find the log files for ProCall client for macOS? Export configuration data – ProCall Enterprise UCServer Information about call protection Busy on Busy Change username in ProCall Enterprise ProCall 8 Enterprise – softphone functionality Connect ProCall for Windows easily via UCConnect ("VPN-less") Web editor for call window customization Customize contact details/call window via editor – fields and URL Web editor to customize contact details – configure contact view Web editor does not open in UCServer Alternative to ActiveX User interface improvements (preview) Analysis in case of crash of ProCall client for Windows ProCall Enterprise known problems and limitations Online licensing ProCall 8 Enterprise Incompatible database versions with ProCall Enterprise installation Analysis of error messages during installation ProCall client cannot be started in a CITRIX environment Display Name/CID/Caller ID for SIP connection in ProCall client Supported cryptographic algorithms (ciphers) Disabling insecure encryption protocols (TLS1.0/TLS1.1) Change the UC Media Server port
