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ProCall Enterprise

ProCall 8 Enterprise
ProCall 8 Enterprise service specifications
ProCall 7 Enterprise overview
Increase number of entries in journal
For calls, a foreign area code is placed before the actual phone number
The area code is placed before the actual phone number during calls
Best Practice: Administrative specification of content for monitor and favorites in ProCall Enterprise
Best practice: Administrative specification of search parameters and search results
Best Practice: Publish UCServer configuration for external access
Publish via HTTPS reverse proxy
Publish via port forwarding
Useful information about STUN/TURN for the use of audio/video and softphone with ProCall Enterprise
Best practice: Setting up the UCServer for ProCall mobile apps
Setting up a multi-user workstation for ProCall Enterprise
Remote Office for changing workstations
UCServer user management and schema extension for Microsoft Active Directory with estos Active Directory tools
UCServer user management in Microsoft Active Directory – permissions and schema extension
Error analysis for TextChat in ProCall Enterprise
ProCall presence is not displayed in Microsoft Outlook
UCServer date format (UTC) and conversion options
DATEV telephony basis integration in ProCall and MetaDirectory
Deactivated Active Directory objects remain visible in Favorites or the monitor
Connection of Das Telefonbuch des TVG Verlages to ProCall and MetaDirectory
Connection of Herold telephone directories to ProCall and MetaDirectory
Entering a DNS Service resource record (SRV)
Setting up custom tabs for ProCall Enterprise
Create a debug log of the remote TSP
Assign phone lines to computers and thin clients in Microsoft Windows terminal server environment
Error analysis: Check e-mail notification of missed calls
Missed call notifications – "Out of office" e-mails
Configuration of CTI feature codes on ProCall client for call forwarding
Creating a debug log for the update service for the ProCall client
Set the line option "Number suppression on/off" for the ProCall client via CTI feature codes
Supported phone number formats
ProCall presence is not displayed in Microsoft Outlook after Microsoft Skype update
Integrate door camera/intercom system into the call window
TSP TAPI service provider or TAPI driver
Optimize ProCall Enterprise real-time communications in the Citrix environment
Interoperability
ProCall 7 Enterprise: Supported third-party products
Telephone systems/PBX
ProCall Enterprise: Supported third-party products
Integration of Microsoft Teams with ProCall Enterprise
Active Directory users missing in UCServer
ADM/ADMX templates for Microsoft Group Policy and Active Directory
Administrator password forgotten on UCServer or MetaDirectory
Administratively define actions for certain events
Set or remove call forwarding for certain events automatically via actions
Analysis: Using the TAPI Test Tool ePhone.exe to check TAPI lines of the TSP
Analysis for "Set call forwarding"
Analysis of softphone behavior
Retrieving ProCall Enterprise client WebRTC statistics information
Increase the number of WebRTCTrace files
Checklist: Softphone installation
No dialing signal/busy tone for softphone for Windows
Call forwarding for softphone is not displayed on the client
Call forwarding for softphone is not set in the telephone system
Softphone line: WebService/Audio Relay Service not available
Delayed audio throughput on SIP softphone lines
VoIP Readiness analysis for softphones
Analysis for TAPI lines: Create trace with tapicaps.exe
Microsoft Outlook login window appears when ProCall accesses the MAPI interface
Users are displayed without presence in ProCall for macOS or in the mobile app
Best Practice: Data migration of UCServer database SQLite <-> Microsoft SQL Server
Best Practice: Administrative specification of data sources and search nodes
Best Practice: ProCall 8 Enterprise upgrade – process for major release changes
Best Practice: ProCall 7 Enterprise upgrade – process for major release changes
Best Practice: Set up SIP federation with ProCall Enterprise – build trust network
Check DNS configuration for Open Federation
Best Practice: UCServer/MetaDirectory migration to another Microsoft Windows Server
Best Practice: Conversion of the UCServer database to Microsoft SQL Server
Migration of the internal UCServer database from Microsoft Access to SQL Server
Busylight does not work
Dynamic line transfer to the MultiLine TSP
Set advanced functions for SIP lines via feature codes: Call forwarding or call pickup
Creation of a debug log for ProCall client
estos ProCall Enterprise client log files
Create a debug log for UCServer
estos ProCall Enterprise server log files
Creating a full memory dump on the ProCall client
Create a full memory dump on the UCServer
Creating a full memory dump for an estos process
Creating a dump file for the ProCall client
EWS data source cannot be configured. "Microsoft.Identity.Client not found
Incorrect phone number display for forwarded calls
Error 0x00000001 when saving user/group settings
Error message "The phone call could not be placed"
Error message "Connection timeout"
Error message on the ProCall Client: "The server is not available"
Error message after database conversion SQL Server/SQL Express Error-302
"Pick up call" function – configuration and analysis options
Expand call window – define call browser and applications
Expand call window – installation directories for XSLT files
ProCall Enterprise %APPDATA% directory structure
Expand call window by callback e-mail
Is there a possibility to disable the TextChat function for users?
Set up group journal/team journal for ProCall Enterprise
Notes on product changes for settings with Microsoft Internet Explorer
Hostnames and IP addresses of online services for firewall configuration
Share content – File transfer – Configuration in UCServer administration
Integration of ixi-UMS 6 Business in ProCall 6 Enterprise
Kaspersky blocks camera and microphone for ProCall Enterprise
No voice transmission when using the softphone function with Alcatel OmniPCX Office
No search results in ProCall Mobile/ProCall for macOS from MetaDirectory
Configuration: Open up Microsoft Outlook contact at incoming call
Configuration of call recording in ProCall
Empty chat window. Error in UCServer "Field 'ReplyToSeqID' not found"
Use lines automatically/dynamically in UCServer
Microsoft Outlook connection: conversion from MAPI to EWS
Migration paths to ProCall 7 Enterprise
Migration paths for ProCall Enterprise – updates/upgrades
MSI installation package parameters
After ProCall update no more presence information for users in ProCall Client Monitor
New authentication mechanisms for EWS to Microsoft Office 365
Release ports for estos products – which network interfaces are used?
Finding out the port allocation of an application
Problems with Microsoft Access databases after November 2019 security updates: "Query [query name] is corrupted"
ProCall 7 Enterprise system requirements
Notes on the support of the Microsoft Windows 10 operating system and changes within individual versions (builds)
ProCall 8 Enterprise system requirements
ProCall Journal is no longer written
Start ProCall only with active UCServer user account
Quality of Service (QoS) settings for real-time communications with ProCall Enterprise
Quick Start Guide for the user: ProCall 6 Enterprise client for Microsoft Windows
Quick start guide for the user: ProCall 7 Enterprise client for Microsoft Windows
Start chat and share screen with ProCall
Do not miss anything – PopUp notifications
Presence management with ProCall
ProCall Windows client main window or monitor do not appear
ProCall main window "My presence" area with your favorites
ProCall Monitor – overview of availability – simply contact and work together
Determine ProCall version and provide data for analysis
Phone with ProCall – keep your extension fully under control
Overview of communication actions – journal and journal browser
Quick Start Guide for the User – ProCall 6 Enterprise Client for macOS
Regular expressions
RemoteContact.xslt for customizations towards ERP/CRM systems
Remote Office feature
Check compatibility of your telephone system for Remote Office
Compatible phone systems for Remote Office
Remote Office to Alcatel OXE on outgoing calls does not work
Test Remote Office emulation
Activate Remote Office for the ProCall Mobile App on the UCServer
Repair of UCServer database on Microsoft Access
Phone numbers in the call window not formatted correctly or names not resolved
Set font of ProCall e-mail notifications for unanswered calls
Softphone functions (SIP) assign phone numbers
Softphone functions (SIP) Set up call forwarding for SIP lines on UCServer
Softphone connection without sound or with poor sound quality
Changing the language of the ProCall client on a terminal server
Assign locations automatically to lines in UCServer
Search in phone book does not work on ProCall Client for Windows
TAPI Server 7 for TAPI-enabled applications such as CRM/ERP systems
Modify phone URI handler (default phone://)
Enable TLS encryption in IIS
Assign a superordinate role for a group: Define group leader permissions
Automatically configure UCServer update service
Performing a UCServer update within a product version
Forwarded calls are not displayed in the journal
Disable inaccurate company search (tilde ~)
ProCall Enterprise version comparison
No screen sharing possible during audio/video chat or phone call
How does the Company Search work?
How to share content with my contacts in a ProCall chat?
Things to know about user management in Microsoft Active Directory
Important information about the ProCall Enterprise installation for Citrix and Terminal Server environments
Things to know about headset support in Citrix environments
Important information: UCServer service does not start
UCServer service does not start after upgrade
UCServer service does not start
Workaround ProCall Client for macOS and Microsoft Outlook as data source
Dialing from Microsoft Outlook Contacts
Microsoft Outlook 2016: Handset icon does not trigger dialing
Phone numbers in Microsoft Outlook 2016 cannot be dialed by clicking
High availability/failure safety and scalability
Best Practice: Using Active Directory replication with round-robin DNS for MetaDirectory or ProCall Enterprise
Best Practice: Scalability and resilience with ProCall Enterprise via dedicated UC MediaServers
Hardware recommendations for system expansion ProCall 7 Enterprise
Scalability: Hardware recommendations for system expansion ProCall Enterprise
Support for VMware vSphere High Availability (HA)
Setup: enable audio/video communication with Remote Desktop Services (RDS)
Permissions set in UCServer for a group (ActiveDirectory) are ignored
Create PCAP record file/trace for UCServer – network analysis
Limitations when using Microsoft SQL Server Express
Connect Jabra Evolve 65 headset correctly via Jabra Link 370
Configure and customize call window
Early Media support with Alcatel OmniPCX Enterprise (OXE) contains errors
High CPU utilization on the terminal server due to DATEV replicator
ProCall mobile – the mobile apps
Quick start guide for users: ProCall mobile app for ProCall 7 Enterprise
Android call window vs. ProCall Mobile in-app call window
Holding calls in the ProCall mobile app for Android
Holding calls in the ProCall mobile app for iOS
Creating a screenshot from the ProCall mobile app for Android
Generating a debug log for the ProCall mobile app
ProCall Mobile app: Notes on the Android ConnectionService
ProCall Mobile App for Android: When dialing via softphone line, a GSM call is started
ProCall Mobile App for iOS "does not ring"
Poor call quality, echo, the other party is too quiet on Android devices.
Unanswered calls in the Huawei call list
Forwarding of telephone calls on a smartphone (softphone)
Current ProCall mobile app version no longer works with ProCall Enterprise
App reports the server as untrusted (insecure certificates)
Checking the recording/playback of audio devices
ProCall client stops responding
Important information about the installation and setup of ProCall Enterprise
ProCall 7 Enterprise for Citrix Virtual Apps (XenApp/XenDesktop)
Custom links in text chat
Display custom tabs via Microsoft Edge (Chromium)
Automatic line assignment does not work
UCServer service crash
Use projects – put code number in front of the phone number
Notes on the STUN/TURN server deployment
Screen sharing using multiple monitors in Citrix and terminal server environments
Automatic redial on the ProCall client does not work
ProCall client call forwarding profile shows forwarding types for the TAPI line that are not supported by the telephone system
Error message on the ProCall Enterprise client: "Authentication method not supported"
Configure call forwarding with ProCall Enterprise
How do I install the ProCall client for macOS?
Picked up calls are not marked as "Unprocessed" in the ProCall Enterprise client journal
Headset Jabra Engage: Speech too quiet – improve audio quality
Send e-mail opens Windows Mail and not Outlook
Audio gaps with increasing call duration – switch UC Media Server jitter buffer operating mode
Comparison ProCall Enterprise – ProCall Business – ProCall One R2
Set up standard presence and telephony (CTI) applications in Microsoft Office products on Windows
NGN21 (beta) no longer available from 1 January 2022
Extend call window by a URL request
Do not remove regular expressions * or #
Available presences in ProCall
Your own line is not displayed in the ProCall client
estos UC media server service terminates unexpectedly
ProCall integration in Microsoft Teams
Requirements
Start-up ProCall integration in Microsoft Teams
Microsoft Teams integration in ProCall Enterprise: How can I use it?
Which presence states are transferred?
Successful administrator approval
Administrator approval unsuccessful
Location of audio/video devices selected in the wizard
ProCall Enterprise and integration with groupware systems
Integration of Microsoft interfaces via EWS (Exchange Web Services) set administratively
Missing tabs in ProCall client for Windows
Update service can no longer connect to server
The ProCall client update function does not work
Useful information about ProCall Enterprise and the connection to Microsoft Office/Outlook
Global permissions in UCServer
STUN/TURN server: Requirements and commissioning
ProCall Meetings integration in ProCall client for Windows
Performance Monitoring for ProCall Enterprise UCServer
After updating to Draft: 7.4.0.5782, the ProCall client does not start and a message appears at Sophos
Assign additional lines to a user
Plan and realize business process integration/system integration in conjunction with estos products
HD Voice/HD Telephony with ProCall Enterprise SIP softphone functionality
See phone numbers: Call partner of a team member is not displayed despite permissions in monitor/favorites
Interesting facts about ProCall Monitor and Favorites
Password entered incorrectly – what happens when login attempts fail?
See "Channels": Team member's phone numbers are not displayed in Monitor/Favorites under "Channels
No more journal entries after changing the user name
How can I manually install the Yealink SDK?
Where can I find the log files for ProCall client for macOS?
Export configuration data – ProCall Enterprise UCServer
Information about call protection Busy on Busy
Change username in ProCall Enterprise
ProCall 8 Enterprise – softphone functionality
Connect ProCall for Windows easily via UCConnect ("VPN-less")
Web editor for call window customization
Customize contact details/call window via editor – fields and URL
Web editor to customize contact details – configure contact view
Web editor does not open in UCServer
Alternative to ActiveX
User interface improvements (preview)
Analysis in case of crash of ProCall client for Windows
ProCall Enterprise known problems and limitations
Online licensing ProCall 8 Enterprise
Incompatible database versions with ProCall Enterprise installation
Analysis of error messages during installation
ProCall client cannot be started in a CITRIX environment
Display Name/CID/Caller ID for SIP connection in ProCall client
Supported cryptographic algorithms (ciphers)
Disabling insecure encryption protocols (TLS1.0/TLS1.1)
Change the UC Media Server port





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