State of knowledge

June 2021. ProCall 7 Enterprise from 7.2x.

It is now possible to search for keywords via regular expressions in the text chat of the ProCall client for Windows and display them as a link. For example, you can display ABC-1234 as a link and link to the address, https://jira.server.de/browse/ABC-1234.

Example

Find and process Jira tickets.

[HKEY_CURRENT_USER\SOFTWARE\ESTOS\UCServer4\CtiMain]
"ConversationMessageWindowCustomLinkRegExp0"="(http(s)://jira.server.de/browse/|)([A-Za-z][A-Za-z]+-[0-9]+)"
"ConversationMessageWindowCustomLinkURL0"="https://jira.server.de/browse/<EXPMATCH3>"
"ConversationMessageWindowCustomLinkTitle0"="JIRA-Ticket <EXPMATCH3> öffnen"
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Explanation

  • The registry key must be added to the Windows client.
  • Basically, all identifiers are found that start with two letters (lower or upper case), followed by a "-" and at least one digit.
  • The server portion is optional.

Effect

If an expression of the form "ABC-1234" is used in the chat window, the tooltip "Jira ticket ABC-1234" is displayed for it and a link to "https://jira.server.de/browse/ABC-1234" is generated.

Of course, you can adapt the example to the conditions of your systems.

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