State of knowledge

June 2019

This article explains how you can create a so-called debug log for the UCServer and make it available for analysis

Logfiles can only be examined if reasonable anchor points are available. Therefore always provide the following additional information:

    • When did a malfunction occur (timestamp with date and time, at least to the minute)?
    • Which internal extensions were involved?
    • Which external participants were involved?
    • Process of the workflow that led to an error

Procedure

UCServer Administration

Menu item General – Events

  1. Please set the UCServer Event Log to All (also Debug..) and press Apply.
  2. Use the button to delete all old log files via Delete log files.
  3. After you have reproduced the problem or the incident to be reported has reoccurred, use the Provide log files button to create the log files as zip-folders on your desktop.

Example screenshot