Extend conversation window with additional buttons

By default, the "Hang up" and "Enquiry " buttons are displayed in the ProCall call window after the call has been accepted.

Example screenshot: ProCall call window for an incoming call - standard with the buttons for hang up or initiate enquiry call

Show additional buttons via registry entry AdditionalVisibleFeatures

As of ProCall version 8.6.3, an additional line with buttons can be displayed and defined in the call window.

The value for the desired combination must be entered in the registry on the workstations :

Example registry entry in the registry editor under Software - estos- UCServer4 - CtiMain - Name "AdditionalVisibleFeatures"

Options for extending the call window

Forwarding and dialling DTMF tones via value: 10100000

Forwarding and hold above value: 107000

If the telephone system supports the "Forward" option during the signalling of an incoming call, this option is also displayed as a button.

Select DTMF tones and hold via value: 10007000

Known problems and restrictions

Connect call partner

In the current design of the estos ProCall Enterprise Client call window, the display of a button for the Connect call partner function is not yet implemented.

Please look out for further information on future product developments and innovations in the ProCall 8 Enterprise Release Notes.

Further information

Configure and customize call window