Welcome to estos Support HERO
Important Announcements ANNOUNCE
26 October 2023: Product release for ProCall 8 Enterprise Service Release 3 →
26 October 2023: Product release for ProCall Voice Services 2310.0 Service Release →
1 August 2023: Product release for MetaDirectory 6 Enterprise 6.0 →
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Articles
Release Notes
Tech Essentials – current topics, news and videos
Tech Essentials
Current topics from technology and support at estos.
Subscribe to the newsletter... (only available in German)
Current videos/tutorials – Tech Essentials LIVE (Language German)
Softphone - mastering technical challenges
Protocol and network analysis, presentation of the procedure with Wireshark, creation of the required log files
Tech Essentials LIVE October 2023
(Registration required) – Language: German – Duration: approx. 93 minutes
System integration: Create and configure custom actions in ProCall
Tech Essentials LIVE September 2023
(Registration required) – Language: German – Duration: approx. 20 minutes
More videos... (Language: German)
Further categories
Installation
Instructions, explanations and helpful articles concerning installation and the preparation of installation of estos software
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Setup
Instructions, explanations and helpful articles concerning administration and the configuration of estos software
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Operation
Tips for the smooth operation of estos software, video tutorials and quick start guides
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Maintenance
Tips and instructions for updates and upgrades
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Troubleshooting
How to analyze and solve problems or errors
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Tutorials for users
Short instructions and explanations for using and handling estos software
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Interesting information
Expertise and explanations concerning estos software and terminology
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Consulting and support HELP
Make use of our partner network
to receive competent consulting and support on estos products.
[Find an estos Expert/Competence Partner in your region]
In case of any questions (about tenders), suggestions, problems or a request for installation support
Create a ticket for our product support.
Specialist dealers are required to join the estos Partner Program.
As an estos Partner you can use your login data from my.estos.de Partner account for getting access to the ticket system.
How to create a ticket for estos support
[Create a ticket (for estos partners and customers with SLA)]
Apply for access
The application is intended for end-user companies only.