Welcome to estos Support HERO
Important Announcements ANNOUNCE
April, 29, 2025 Release of ProCall NEX 2504 →
April 29, 2025 Release of ProCall 8 Enterprise 8.7 Feature Update →
Products
ProCall NEX
ProCall 8
ProCall Infinity
(ehem. DataCenter)
MetaDirectory 6
ECSTA
ixi-UMS
Status of our cloud services
License server: no interference.
ProCall Mobility Services: no interference.
Last updated
Articles
Release Notes
Tech Essentials – current topics, news and videos
Tech Essentials
Current topics from technology and support at estos.
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Current videos/tutorials – Tech Essentials LIVE (Language German)
Video tutorials / webinar recordings
ProCall NEX in focus
Including booking a ProCall NEX instance, configuring the ProCall UCServer (users, groups, forwarding and more), configuring the Web Admin of the PBX, setting up STARFACE Connect or other SIP trunks, tips and tricks, questions
Tech Essentials LIVE June 2025
(registration required) - Language: German - Duration: approx. 71 minutes
Further categories
Installation
Instructions, explanations and helpful articles concerning installation and the preparation of installation of estos software
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Setup
Instructions, explanations and helpful articles concerning administration and the configuration of estos software
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Operation
Tips for the smooth operation of estos software, video tutorials and quick start guides
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Maintenance
Tips and instructions for updates and upgrades
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Troubleshooting
How to analyze and solve problems or errors
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Tutorials for users
Short instructions and explanations for using and handling estos software
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Interesting information
Expertise and explanations concerning estos software and terminology
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Consulting and support HELP
Request access data for the estos ticket system (for end customers)
You have a estos Customer Care (eCC) or Service Level Agreement (SLA) and require the access data to the estos ticket system (not for estos partners).
Create a ticket
As an estos partner you can register via your my.estos.de Partner Account register in the ticket system. As specialist retailer participation in the estos partner program required.
As an end customer you must first apply for access data for the estos ticket system.
Free online consultation or sales questions
If you would like a consultation appointment directly from the manufacturer, you are also welcome to contact us. (no problem solving)
Please briefly explain why you are contacting us.
For sales-related questions or concerns about licences regarding term and stored contract ID you can contact us at by e-mail at info@estos.de