Welcome to estos Support HERO
Important Announcements ANNOUNCE
April, 29, 2025 Release of ProCall NEX 2504 →
April 29, 2025 Release of ProCall 8 Enterprise 8.7 Feature Update →
Status of our cloud services
License server: no interference.
ProCall Mobility Services: no interference.
Products
ProCall NEX
ProCall 8
ProCall Infinity
(ehem. DataCenter)
MetaDirectory 6
ECSTA
ixi-UMS
estos products at a glance - topology - connections, possible combinations, areas of application
Last updated
Articles
Release Notes
Tech Essentials – current topics, news and videos
Tech Essentials
Current topics from technology and support at estos.
Subscribe to the newsletter... (only available in German)
Current videos/tutorials – Tech Essentials LIVE (Language German)
Video tutorials / webinar recordings
ProCall NEX in focus
Including booking a ProCall NEX instance, configuring the ProCall UCServer (users, groups, forwarding and more), configuring the Web Admin of the PBX, setting up STARFACE Connect or other SIP trunks, tips and tricks, questions
Tech Essentials LIVE June 2025
(registration required) - Language: German - Duration: approx. 71 minutes
Further categories
Installation
Instructions, explanations and helpful articles concerning installation and the preparation of installation of estos software
Last updated
Setup
Instructions, explanations and helpful articles concerning administration and the configuration of estos software
Last updated
Operation
Tips for the smooth operation of estos software, video tutorials and quick start guides
Last updated
Maintenance
Tips and instructions for updates and upgrades
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Troubleshooting
How to analyze and solve problems or errors
Last updated
Tutorials for users
Short instructions and explanations for using and handling estos software
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Interesting information
Expertise and explanations concerning estos software and terminology
Last updated
Counselling and supportHELP
As an end customer, please contact your estos partner for support.
If you do not have a partner or have questions about your licences (issue, term, rebooking, contract ID),
please use our contact form.
Partner access
to the ticket system
Prerequisite:
Valid contract as part of the estos partner program
You will receive your access data with your my.estos.de partner account.
End customer access
to the ticket system
Prerequisite:
estos Customer Care contract or Service Level Agreement (SLA)
You can book both via your support partner and obtain the access data from them.
Create a support ticket
Tip: First search the support portal to see if your question has already been answered there.
How to create a ticket: guide
As a partner: log in with your my.estos.de partner account,
As an end customer: log in with your estos customer account.