estos: Support Portal

Welcome to estos Support HERO Important

Welcome to estos Support HERO

Status of our cloud services

✅ UCConnect: trouble-free operation

✅ License server: trouble-free operation

✅ ProCall Mobility Services: trouble-free operation

ProCall Meetings: trouble-free operation

estos products at a glance – topology – connections, possible combinations, fields of application

estos products at a glance - topology - connections, possible combinations, areas of application

Try out estos products simply and easilyHELP


You can try out the following products for a limited time without complicated setup and installation: 

  • ProCall 8 Enterprise
  • ProCall Voice Services
  • ProCall Mobility Services

If you are interested, write to us briefly and we will send you the access data. A short online briefing is also included.

See the possibilities of our products for yourself.

[Try out estos products and services]

Last updated



Tech Essentials – current topics, news and videos


Tech Essentials


Current topics from technology and support at estos.  


Subscribe to the newsletter... (only available in German)

Current videos/tutorials – Tech Essentials LIVE (Language German)


Location configuration - phone number formatting for challenging environments

In more complex environments, it can happen that a user's external extension number does not match the internal number. For example, the extension number is often extended by a location-specific prefix. We look together at how the line assignment in UCServer can still be carried out automatically with the help of regular expressions, how outgoing calls can also be placed internally across locations if possible and how the contact display can be carried out correctly.

Tech Essentials LIVE June 2024

(registration required) - Language: German - Duration: approx. 56 minutes


Mastering Terminal Server & Citrix environments with ProCall Enterprise 

including Remote Desktop Mode and MultiLine TAPI driver 

Tech Essentials LIVE May 2024

Teaser Bild zur Videoaufzeichnung der estos Tech Essentials LIVE Mai 2024

(registration required) - Language: German - Duration: approx. 58 minutes




More videos... (Language: German)



Further categories

Consulting and support HELP

Make use of our partner network

to receive competent consulting and support on estos products.  

[Find an estos Expert/Competence Partner in your region]



Request access data for the estos ticket system (for end customers)

You have a estos Customer Care (eCC) or Service Level Agreement (SLA) and require the access data to the estos ticket system (not for estos partners).

[Request access data]


Create a ticket

As an estos partner you can register via your my.estos.de Partner Account register in the ticket system. As specialist retailer participation in the estos partner program required.

As an end customer you must first apply for access data for the estos ticket system.

[Create a ticket]

(lightbulb) How to create a ticket for estos support


Arrange a consultation appointment
(no problem solving)

If you would like a consultation appointment directly from the manufacturer apart from a problem solution,  you can book a consultation appointment on the following page (no problem solution).

When booking the appointment, please write briefly about your request / the reason for the consultation.

[Book a consultation appointment]