Welcome to estos Support HERO
Important Announcements ANNOUNCE
December 31. 2024: End-of-Life for ProCall 7 Enterprise and MetaDirectory 5 Enterprise →
November 12, 2024: ProCall NEX (Start of the preview phase) →
November 12, 2024: ProCall app for web (preview): Update with new functions →
November 12, 2024: Product release for ProCall 8 Enterprise 8.6 Feature Update →
Status of our cloud services
License server: no interference.
ProCall Mobility Services: no interference.
estos products at a glance – topology – connections, possible combinations, fields of application
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Articles
Release Notes
Tech Essentials – current topics, news and videos
Tech Essentials
Current topics from technology and support at estos.
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Current videos/tutorials – Tech Essentials LIVE (Language German)
Video tutorials / webinar recordings
DATEVasp with ProCall Voice Services and ProCall 8 Enterprise
including options for using ProCall 8 Enterprise softphone installations with ProCall Voice Services in DATEVasp environments
Tech Essentials LIVE September 2024
(registration required) - Language: German - Duration: approx. 24 minutes
Location configuration - phone number formatting for challenging environments
In more complex environments, it can happen that a user's external extension number does not match the internal number. For example, the extension number is often extended by a location-specific prefix. We look together at how the line assignment in UCServer can still be carried out automatically with the help of regular expressions, how outgoing calls can also be placed internally across locations if possible and how the contact display can be carried out correctly.
Tech Essentials LIVE June 2024
(registration required) - Language: German - Duration: approx. 56 minutes
More videos... (Language: German)
Further categories
Installation
Instructions, explanations and helpful articles concerning installation and the preparation of installation of estos software
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Setup
Instructions, explanations and helpful articles concerning administration and the configuration of estos software
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Operation
Tips for the smooth operation of estos software, video tutorials and quick start guides
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Maintenance
Tips and instructions for updates and upgrades
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Troubleshooting
How to analyze and solve problems or errors
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Tutorials for users
Short instructions and explanations for using and handling estos software
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Interesting information
Expertise and explanations concerning estos software and terminology
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Consulting and support HELP
Make use of our partner network
to receive competent consulting and support on estos products.
[Find an estos Expert/Competence Partner in your region]
Request access data for the estos ticket system (for end customers)
You have a estos Customer Care (eCC) or Service Level Agreement (SLA) and require the access data to the estos ticket system (not for estos partners).
Create a ticket
As an estos partner you can register via your my.estos.de Partner Account register in the ticket system. As specialist retailer participation in the estos partner program required.
As an end customer you must first apply for access data for the estos ticket system.
LiveChat or free online consultation appointment
If you would like a consultation appointment directly from the manufacturer apart from a problem solution, you can book a consultation appointment on the following page (no problem solution).
When booking the appointment, please write briefly about your request / the reason for the consultation.