estos: Support Portal

Welcome to estos Support HERO Important

Welcome to estos Support HERO

Status of our cloud services

✅ UCConnect: trouble-free operation

✅ License server: trouble-free operation

✅ ProCall Mobility Services: trouble-free operation

ProCall Meetings: trouble-free operation

Change of IP Addresses

In order to continuously provide high quality in our online services, we will be making important updates to our server IP addresses on March 26, 2024. Please be aware that a few IP addresses you use to access our services will change on this date.

We recommend that you make all necessary adjustments in your systems by this deadline to ensure a smooth transition and uninterrupted availability of our online services.

Should you require technical support or have any further questions, we are at your disposal to assist you.

estos products at a glance – topology – connections, possible combinations, fields of application

estos products at a glance - topology - connections, possible combinations, areas of application

Last updated



Tech Essentials – current topics, news and videos


Tech Essentials


Current topics from technology and support at estos.  


Subscribe to the newsletter... (only available in German)

Current videos/tutorials – Tech Essentials LIVE (Language German)


ProCall Voice Services - Commissioning, configuration, new functions

including the commissioning process, individual configuration, new functions and comprehensive troubleshooting analyses

Tech Essentials LIVE February 2024

(Registration required) – Language: German – Duration: approx. 28 minutes


New features in ProCall 8 Enterprise Service Release 3

including  call pick-up in all PBX scenarios, integration of ChatGPT, revised call window in the ProCall Mobile app for iOS, softphone support for the STARFACE white label telephone system, upgrades in ProCall Voice Services

Tech Essentials LIVE November 2023


(Registration required) – Language: German – Duration: approx. 20 minutes



More videos... (Language: German)



Further categories

Consulting and support HELP

Make use of our partner network

to receive competent consulting and support on estos products.  

[Find an estos Expert/Competence Partner in your region]


In case of any questions (about tenders), suggestions, problems or a request for installation support

Create a ticket for our product support.

Specialist dealers are required to join the estos Partner Program.

As an estos Partner you can use your login data from my.estos.de Partner account for getting access to the ticket system.

(lightbulb) How to create a ticket for estos support

[Create a ticket (for estos partners and customers with SLA)]

Apply for access

The application is intended for end-user companies only. 

[Application for access to the estos ticket system]