State of knowledge

November 2026

estos ProCall Mobile for Android
estos ProCall Mobile for iOS

estos ProCall 8 Enterprise

This article explains how you can create a so-called debug log of ProCall Mobile and make it available for analysis. 

Log files can only be examined if meaningful anchor points are available.

Therefore, always provide the following additional information:

    • When did a malfunction occur (timestamp with date and time, at least to the minute)?
    • Which internal extensions were involved?
    • Which external participants were involved?
    • The sequence of the workflow, which led to an error
    • In which state was the smartphone (locked, idle, unlocked, ProCall Mobile  in foreground or background)?
    • In which wireless infrastructure was the smartphone operated (company WLAN, cellular data network, home office WLAN, ...)?
  •  

    • For Apple iOS: Version information about the Apple iOS being used

    • For Google Android: Is the connection via Android ConnectionService (call account) being used?

Procedure: Providing and sending log files in ProCall Mobile

iOS devices

  1.  In the ProCall Mobile app, go to the "Me" area and then to "Information", there you will find "Deliver log files".
  2.  The log files are then created automatically. A new e-mail is automatically opened with the debug log attached as a zip file. You can send this to your mail account.
Example screenshot: ProCall Mobile for iOS – Me Area – Information – Provide log files

Please also provide us with the version information of the Apple iOS you are using.

Download log files using the Apple Devices app

In the past, ProCall Mobile for iOS log files could be downloaded via Apple iTunes.

With Apple iTunes being replaced by the Apple Devices app, it is now also possible to download ProCall Mobile log files in this way:

Example screenshot: App Apple devices - Files - App ProCall - Logfiles.zip under Documents

If the log files take up an undesirably large amount of storage space,

log files that are no longer required can also be deleted via Apple devices.

Android devices

  1. In the ProCall Mobile App, go to the "Me" area then "Information and Feedback" and press "Provide log files".
  2. The log files are then created automatically. A new e-mail is automatically opened with the debug log attached as a zip file. You can send this to your mail account.

Please also let us know whether estos ProCall Mobile for Android is used in conjunction with the Android Connection Service (call account).

Login screen / Unable to log in to the UCServer

If you are unable to log in to the UCServer, you can select ‘Provide log files’ via the three dots in the top right-hand corner of the login screen to generate logs.
This procedure can be carried out on both iOS and Android devices.

Example screenshot: ProCall Mobile login screen – providing log files

 

Further information