Generating a debug log for the ProCall mobile app

This article explains how you can create a so-called debug log of the ProCall Mobile App and make it available for analysis. 

Log files can only be examined if meaningful anchor points are available. Therefore, always provide the following additional information:

• • When did a malfunction occur (timestamp with date and time, at least to the minute)?
  • Which internal extensions were involved?
  • Which external participants were involved?
  • The sequence of the workflow, which led to an error
  • In which state was the smartphone (locked, idle, unlocked, ProCall mobile app in foreground or background)?
  • In which wireless infrastructure was the smartphone operated (company WLAN, cellular data network, home office WLAN, ...)?

Procedure

iOS devices

ProCall Enterprise from version 7.2.20

1.  In the ProCall Mobile app, go to the "My presence" area and then to "Information", there you will find "Provide log files".
2.  The log files are then created automatically. A new e-mail is automatically opened with the debug log attached as a zip file. You can send this to your mail account.

Please also provide us with the version information of the Apple iOS you are using.

Android devices

ProCall Enterprise from version 7.2.20

1. In the ProCall Mobile App, go to the "My presence" area then "Information and Feedback" and press "Provide log files".
2. The log files are then created automatically. A new e-mail is automatically opened with the debug log attached as a zip file. You can send this to your mail account.

No login to the UCServer possible

If it is not possible to log in to the UCServer, "Send feedback" can be selected in the login screen via the three dots at the top right in order to create logs. This procedure is possible for both iOS and Android devices.