ProCall Enterprise and integration with groupware systems

Essential information on commissioning, configuration, tips and tricks on operation and troubleshooting can be found here.

Likewise, our extensive genera documentation should be consulted as a first point of contact for any questions you may have.

A general overview of the third-party products supported by ProCall Enterprise and ProCall Business can be found on the following pages:

• ProCall Business: Supported third-party products
• ProCall Enterprise: Supported third-party products

ProCall Enterprise groupware integration for Microsoft interfaces

Video Tutorial

An overview of the basic functionality and commissioning is provided by the following video with a recording from our webinar series "Tech Essentials LIVE" from January 2022 (Language: German)

ProCall Enterprise and the connection to Microsoft Exchange Server via the interfaces EWS (Exchange Web Services) and/or MAPI (Messaging Application Programming Interface) and the corresponding configuration in the ProCall workstation settings.

Related articles on this subject

Connection via EWS (Exchange Web Services)

Conversion of the connection via MAPI to EWS

• Integration of Microsoft interfaces via EWS (Exchange Web Services) set administratively
• Microsoft Outlook connection: Conversion from MAPI to EWS
• New authentication mechanisms for EWS to Microsoft Office 365

Tip:

Further possibilities to administratively specify the groupware integration can be found in our article Best Practice: Administrative specification of data sources and search nodes

Configuration: Open Microsoft Outlook contacts on incoming calls

• Configuration: Open Microsoft Outlook contacts on incoming calls

Message "There is no default e-mail client"

• Message: "There is no default e-mail client available" when updating Microsoft Office 365
  

Integration of Google calendar and contacts -  via Google Calendar API and Google People API 

• Google integration in ProCall Enterprise

HCL Notes integration

• Using estos ProCall with HCL Notes

Note

The authentication of ProCall Enterprise with HCL Notes is handled by a special notes.ini file.
It may be necessary to set the path to the notes.ini file manually depending on the HCL Notes installation.
Please note that you may have Windows access permissions to the location of this file.

Specialist applications

Use estos ProCall with DATEV

• DATEV telephony basis integration in ProCall and MetaDirectory

Note

A requirement for the successful integration of DATEV is an installation of "DATEV Workstation pro" with "Telephony pro", on which workstation/terminal server ProCall client is used.

Use Windows® 10 apps integration

• Windows 10 apps integration

Additional information

Connection to Tobit david

The connection to the Tobit david information and communication system is no longer available since estos ProCall 6 Enterprise.