ProCall Enterprise and integration with groupware systems
January 2022
Essential information on commissioning, configuration, tips and tricks on operation and troubleshooting can be found here.
Likewise, our extensive genera documentation should be consulted as a first point of contact for any questions you may have.
A general overview of the third-party products supported by ProCall Enterprise and ProCall Business can be found on the following pages:
- ProCall Business: Supported third-party products
- ProCall 7 Enterprise: Supported third-party products
ProCall Enterprise groupware integration for Microsoft interfaces
Video Tutorial
An overview of the basic functionality and commissioning is provided by the following video with a recording from our webinar series "Tech Essentials LIVE" from January 2022 (Language: German)
ProCall Enterprise and the connection to Microsoft Exchange Server via the interfaces EWS (Exchange Web Services) and/or MAPI (Messaging Application Programming Interface) and the corresponding configuration in the ProCall workstation settings.
Related articles on this subject
Connection via EWS (Exchange Web Services)
Conversion of the connection via MAPI to EWS
- Integration of Microsoft interfaces via EWS (Exchange Web Services) set administratively
- Microsoft Outlook connection: Conversion from MAPI to EWS
- New authentication mechanisms for EWS to Microsoft Office 365
Tip:
Further possibilities to administratively specify the groupware integration can be found in our article Best Practice: Administrative specification of data sources and search nodes
Configuration: Open Microsoft Outlook contacts on incoming calls
Message "There is no default e-mail client"
HCL Notes integration
Note
The authentication of ProCall Enterprise with HCL Notes is handled by a special notes.ini file.
It may be necessary to set the path to the notes.ini file manually depending on the HCL Notes installation.
Please note that you may have Windows access permissions to the location of this file.
Specialist applications
Use estos ProCall with DATEV
Note
A requirement for the successful integration of DATEV is an installation of "DATEV Workstation pro" with "Telephony pro", on which workstation/terminal server ProCall client is used.