estos: Support Portal

Welcome to estos Support HERO Important

Welcome to estos Support HERO


Products



ProCall NEX

ProCall 8

ProCall Infinity
(formerly DataCenter)

MetaDirectory 6

ECSTA


Status of our cloud services

(Haken) UCConnect: no interference.

(Haken) License server: no interference.

(Haken) ProCall Mobility Services: no interference.

(Haken) ProCall Meetings: no interference.

Last updated



Tech Essentials – current topics, news and videos


Tech Essentials


Current topics from technology and support at estos.  



Subscribe to the newsletter... (only available in German)

Current videos/tutorials – Tech Essentials LIVE (Language German)


Video tutorials / webinar recordings

ProCall NEX in focus

Including booking a ProCall NEX instance, configuring the ProCall UCServer (users, groups, forwarding and more), configuring the Web Admin of the PBX, setting up STARFACE Connect or other SIP trunks, tips and tricks, questions

Tech Essentials LIVE June 2025

(registration required) - Language: German - Duration: approx. 71 minutes




More videos ...



Further categories

Consulting and support HELP


Request access data for the estos ticket system (for end customers)

You have a estos Customer Care (eCC) or Service Level Agreement (SLA) and require the access data to the estos ticket system (not for estos partners).

[Request access data]


Create a ticket

As an estos partner you can register via your my.estos.de Partner Account register in the ticket system. As specialist retailer participation in the estos partner program required.

As an end customer you must first apply for access data for the estos ticket system.

[Create a ticket]

(Glühbirne) How to create a ticket for estos support


Free online consultation or sales questions

If you would like a consultation appointment directly from the manufacturer, you are also welcome to contact us. (no problem solving)

Please briefly explain why you are contacting us.

[Get in contact]

For sales-related questions or concerns about licences regarding term and stored contract ID you can contact us at by e-mail at info@estos.de