UCServer cannot be installed on Microsoft Windows Server 2016
State of knowledge
October 2023
ProCall Enterprise from version 8.3
Observation
When installing the UCServer, the installer terminates after entering the UCConnect data with an error message: "The setup wizard for estos UCServer was terminated prematurely."
Example screenshot: Error message UCServer Setup: The setup for estos UCServer was terminated prematurely.
Possible reason
.Net Framework obsolete
A .Net Framework 4.6 is installed on the Microsoft Windows Server.
For UCServer version 8 and higher, at least a .Net Framework 4.8 is required. see System requirements
Checking possible causes
MSI-Log
The MSI log states the following:
MSI
(c) (9C:4C) [09:34:54:454]: Doing action: FatalError
Aktion gestartet um 09:34:54: FatalError.
Aktion beendet um 09:38:19: FatalError. Rückgabewert 2.
Aktion beendet um 09:38:19: INSTALL. Rückgabewert 3.
MSI (c) (9C:4C) [09:38:19:286]: Destroying RemoteAPI object.
MSI (c) (9C:2C) [09:38:19:286]: Custom Action Manager thread ending.
=== Protokollierung beendet: 27.10.2023 09:38:19 ===
MSI (c) (9C:4C) [09:38:19:286]: Note: 1: 1708
MSI (c) (9C:4C) [09:38:19:286]: Produkt: estos UCServer -- Fehler bei
der Installation.
MSI (c) (9C:4C) [09:38:19:286]: Das Produkt wurde durch Windows
Installer installiert. Produktname: estos UCServer. Produktversion:
8.3.0.8224. Produktsprache: 1031. Hersteller: estos. Erfolg- bzw.
Fehlerstatus der Installation: 1603.
Check .Net Framework version
To check which .Net Framework is installed, do the following:
Open Windows PowerShell as an administrator.
Enter Get-ChildItem 'HKLM:\SOFTWARE\Microsoft\NET Framework Setup\NDP' -Recurse | Get-ItemProperty -Name Version, Release -ErrorAction SilentlyContinue | Select Version, Release and confirm with Enter.
Now you will see all .Net Framework available to the system.
