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  • ProCall Enterprise
    • ProCall 8 Enterprise
    • ProCall 8 Enterprise service specifications
    • ProCall 8 Enterprise system requirements
    • ProCall Enterprise version comparison
    • Comparison ProCall Enterprise – ProCall Business – ProCall One R2
    • ProCall Enterprise known problems and limitations
    • ProCall client for Microsoft Windows
    • Chat in ProCall 8 Enterprise
    • How to share content with my contacts in a ProCall chat?
    • Increase number of entries in journal
    • For calls, a foreign area code is placed before the actual phone number
    • The area code is placed before the actual phone number during calls
    • Best practice: Administrative specification of content for monitor and favorites in ProCall Enterprise
    • Best practice: Administrative specification of search parameters and search results
    • Best practice: Publish UCServer configuration for external access
    • Best practice: Setting up the UCServer for ProCall mobile apps
    • Setting up a multi-user workstation for ProCall Enterprise
    • UCServer user management and schema extension for Microsoft Active Directory with estos Active Directory tools
    • UCServer user management in Microsoft Active Directory – permissions and schema extension
    • Things to know about user management in Microsoft Active Directory
    • User administration with Microsoft Active Directory: User cannot be activated in UCServer
    • Using LDAP filters for restricting user management
    • Deactivated Active Directory objects remain visible in Favorites or the monitor
    • Active Directory user synchronization of the UCServer
    • Error analysis for TextChat in ProCall Enterprise
    • ProCall presence is not displayed in Microsoft Outlook
    • UCServer date format (UTC) and conversion options
    • DATEV telephony basis integration in ProCall and MetaDirectory
    • Connection of Das Telefonbuch des TVG Verlages to ProCall and MetaDirectory
    • Connection of Herold telephone directories to ProCall and MetaDirectory
    • Entering a DNS Service resource record (SRV)
    • Setting up custom tabs for ProCall Enterprise
    • Create a debug log of the remote TSP
    • Error analysis: Check e-mail notification of missed calls
    • Missed call notifications – "Out of office" e-mails
    • Creating a debug log for the update service for the ProCall client
    • ProCall presence is not displayed in Microsoft Outlook after Microsoft Skype update
    • Optimize ProCall Enterprise real-time communications in the Citrix environment
    • Interoperability
      • ProCall 7 Enterprise: Supported third-party products
      • Telephone systems/PBX
        • Connection instructions for telephone systems
        • Overview SIP telephone systems for ProCall softphone – compatibility list
        • Supported telephone systems for estos ProCall
        • Supported telephony functions/function overview
      • ProCall Enterprise: Supported third-party products
    • TSP TAPI service provider or TAPI driver
    • Dynamic line transfer to the MultiLine TSP
    • Supported phone number formats
    • Analysis for TAPI lines: Create trace with tapicaps.exe
    • Analysis: Using the TAPI Test Tool ePhone.exe to check TAPI lines of the TSP
    • ProCall client call forwarding profile shows forwarding types for the TAPI line that are not supported by the telephone system
    • Set the line option "Number suppression on/off" for the ProCall client via CTI feature codes
    • Configuration of CTI feature codes on ProCall client for call forwarding
    • Configuration of call recording in ProCall
    • Active Directory users missing in UCServer
    • ADM/ADMX templates for Microsoft Group Policy and Active Directory
    • Administrator password forgotten on UCServer or MetaDirectory
    • Administratively define actions for certain events
    • Analysis for "Set call forwarding"
    • Microsoft Outlook login window appears when ProCall accesses the MAPI interface
    • Users are displayed without presence in ProCall for macOS or in the mobile app
    • Best practice: Administrative specification of data sources and search nodes
    • Best practice: ProCall 8 Enterprise upgrade – process for major release changes
    • Best practice: Set up SIP federation with ProCall Enterprise – build trust network
    • Best practice: UCServer/MetaDirectory migration to another Microsoft Windows server
    • Best practice: Conversion of the UCServer database to Microsoft SQL server
    • Limitations when using Microsoft SQL Server Express
    • Database migration from Microsoft Access to SQLite
    • Error message after database conversion SQL Server/SQL Express Error-302
    • Busylight does not work
    • Set advanced functions for SIP lines via feature codes: Call forwarding or call pickup
    • Creating a debug log for ProCall client
    • Creating a debug log for UCServer
    • Creating a full memory dump on the ProCall client
    • Create a full memory dump on the UCServer
    • Creating a full memory dump for an estos process
    • Creating a dump file for the ProCall client
    • Creating a dump file of UCServer
    • EWS data source cannot be configured. "Microsoft.Identity.Client not found
    • Incorrect phone number display for forwarded calls
    • Error 0x00000001 when saving user/group settings
    • Error message "The phone call could not be placed"
    • Error message "Connection timeout"
    • Error message on the ProCall client: "The server is not available"
    • ProCall Client login error 'The server version is not compatible'"
    • "Pick up call" function – configuration and analysis options
    • Configure and customize call window
    • Expand call window – define call browser and applications
    • Expand call window – installation directories for XSLT files
    • Expand call window by callback e-mail
    • Extend conversation window with additional buttons
    • Phone numbers in the call window not formatted correctly or names not resolved
    • Integrate door camera/intercom system into the call window
    • Set up group journal/team journal for ProCall Enterprise
    • Notes on product changes for settings with Microsoft Internet Explorer
    • Hostnames and IP addresses of online services for firewall configuration
    • Share content – file transfer – configuration in UCServer administration
    • No search results in ProCall Mobile/ProCall for macOS from MetaDirectory
    • Configuration: Open up Microsoft Outlook contact at incoming call
    • Use lines automatically/dynamically in UCServer
    • Microsoft Outlook connection: conversion from MAPI to EWS
    • Migration paths for ProCall Enterprise – updates/upgrades
    • MSI installation package parameters
    • After ProCall update no more presence information for users in ProCall Client Monitor
    • New authentication mechanisms for EWS to Microsoft Office 365
    • Release ports for estos products – which network interfaces are used?
    • Problems with Microsoft Access databases after November 2019 security updates: "Query [query name] is corrupted"
    • ProCall Journal is no longer written
    • Start ProCall only with active UCServer user account
    • Quality of Service (QoS) settings for real-time communications with ProCall Enterprise
    • Quick start guide for the user: ProCall 7 Enterprise client for Microsoft Windows
    • Remote Desktop Mode for ProCall clients
    • Regular expressions
    • RemoteContact.xslt for customizations towards ERP/CRM systems
    • Remote Office feature
    • Repair of UCServer database on Microsoft Access
    • Set font of ProCall e-mail notifications for unanswered calls
    • ProCall 8 Enterprise – softphone functionality
    • HD Voice/HD Telephony with ProCall Enterprise SIP softphone functionality
    • Analysis of softphone behavior
    • Communication relations in softphone and AV operation
    • Softphone functions (SIP) assign phone numbers
    • Softphone functions (SIP) Set up call forwarding for SIP lines on UCServer
    • Softphone connection without sound or with poor sound quality
    • Softphone message "Devices deactivated" and audio/video wizard is grayed out or not available
    • Disable TAPI line as default line – force softphone
    • No voice transmission when using the softphone function with Alcatel OmniPCX Office
    • Important information about the ProCall Enterprise installation for Citrix and Terminal Server environments
    • Changing the language of the ProCall client on a terminal server
    • High CPU utilization on the terminal server due to DATEV replicator
    • Screen sharing using multiple monitors in Citrix and terminal server environments
    • Assign phone lines to computers and thin clients in Microsoft Windows terminal server environment
    • Search in phone book does not work on ProCall client for Windows
    • Modify phone URI handler (default phone://)
    • Assign a superordinate role for a group: Define group leader permissions
    • Change UCServer presence domain
    • Automatically configure UCServer update service
    • Performing a UCServer update within a product version
    • Forwarded calls are not displayed in the journal
    • Disable inaccurate company search (tilde ~)
    • No screen sharing possible during audio/video chat or phone call
    • How does the company search work?
    • Things to know about headset support in Citrix environments
    • Using EPOS headsets with ProCall - SDK and call control
    • Important information: UCServer service does not start
    • Workaround ProCall client for macOS and Microsoft Outlook as data source
    • Dialing from Microsoft Outlook Contacts
    • High availability/failure safety and scalability
    • Setup: Enable audio/video communication with Remote Desktop Services (RDS)
    • Permissions set in UCServer for a group (Active Directory) are ignored
    • Create PCAP record file/trace for UCServer – network analysis
    • Connect Jabra Evolve 65 headset correctly via Jabra Link 370
    • Early Media support with Alcatel OmniPCX Enterprise (OXE) contains errors
    • ProCall mobile – the mobile apps
    • Checking the recording/playback of audio devices
    • ProCall client stops responding
    • Important information about the installation and setup of ProCall Enterprise
    • Custom links in text chat
    • Display custom tabs via Microsoft Edge (Chromium)
    • Automatic line assignment does not work
    • UCServer service crash
    • Use projects – put code number in front of the phone number
    • Notes on the STUN/TURN server deployment
    • STUN/TURN server: Requirements and commissioning
    • Automatic redial on the ProCall client does not work
    • Error message on the ProCall Enterprise client: "Authentication method not supported"
    • Configure call forwarding with ProCall Enterprise
    • How do I install the ProCall client for macOS?
    • Picked-up calls are not marked as "Unprocessed" in the ProCall Enterprise client journal
    • Picked-up calls are not marked as answered (blue) in the journal
    • Headset Jabra Engage: Speech too quiet – improve audio quality
    • Send e-mail opens Windows Mail and not Outlook
    • Audio gaps with increasing call duration – switch UC media server jitter buffer operating mode
    • Set up standard presence and telephony (CTI) applications in Microsoft Office products on Windows
    • NGN21 (beta) no longer available from 1 January 2022
    • Do not remove regular expressions * or #
    • Available presences in ProCall
    • Your own line is not displayed in the ProCall client
    • estos UC media server service terminates unexpectedly
    • Location of audio/video devices selected in the wizard
    • ProCall Enterprise and integration with groupware systems
    • Google integration in ProCall Enterprise
    • Missing tabs in ProCall client for Windows
    • Update service can no longer connect to server
    • The ProCall client update function does not work
    • Useful information about ProCall Enterprise and the connection to Microsoft Office/Outlook
    • Global permissions in UCServer
    • ProCall Meetings integration in ProCall client for Windows
    • Performance monitoring for ProCall Enterprise UCServer
    • After updating to 7.4.0.5782 ProCall client does not start - Sophos reports "Malicious exploit ROP"
    • Online Licensing in conjunction with Sophos UTM 9
    • Assign additional lines to a user
    • See phone numbers: Call partner of a team member is not displayed despite permissions in monitor/favorites
    • Interesting facts about ProCall Monitor and Favorites
    • Password entered incorrectly – what happens when login attempts fail?
    • See "Channels": Team member's phone numbers are not displayed in Monitor/Favorites under "Channels
    • No more journal entries after changing the user name
    • Where can I find the log files for ProCall client for macOS?
    • Export configuration data – ProCall Enterprise UCServer
    • Information about call protection Busy on Busy
    • Change username in ProCall Enterprise
    • Connect ProCall for Windows easily via UCConnect ("VPN-less")
    • Plan and implement business process integration/system integration in conjunction with estos products
    • Business process integration with cobra CRM PLUS
    • Business process integration with Salesforce Lightning
    • Extend call window by a URL request
    • Web editor for call window customization
    • Web editor to customize contact details – configure contact view
    • Web editor does not open in UCServer
    • Alternative to ActiveX
    • User interface improvements (preview)
    • Analysis in case of crash of ProCall client for Windows
    • Online licensing of ProCall 8 Enterprise
    • Incompatible database versions with ProCall Enterprise installation
    • Analysis of error messages during installation
    • ProCall client cannot be started in a CITRIX environment
    • Display Name/CID/Caller ID for SIP connection in ProCall client
    • Supported cryptographic algorithms (ciphers)
    • Disabling insecure encryption protocols (TLS1.0/TLS1.1)
    • Change the UC media server port
    • Groups in UCServer
    • Set/restore/deactivate chat variant
    • Chat is not available in ProCall Client
    • Is there a possibility to disable the TextChat function for users?
    • Empty chat window. Error in UCServer "Field 'ReplyToSeqID' not found"
    • Message status on chat message remains at "being sent"
    • Web proxy support ProCall Enterprise server
    • Client logon to UCServer not possible – not enough licenses available
    • Customization of the e-mail for sending journal entries
    • Data export via the UCServer administration
    • Data import via the UCServer administration
    • Project example: Upgrade ProCall 6 to 7 and server change Windows 2012R2 to 2019
    • How can I manually install the Yealink SDK?
    • Preset presence profiles administratively
    • Upgrade scenario from PCE6 via PCE7 to PCE8
    • ProCall App for Web
    • ProCall App for Microsoft Teams
    • Integration of Microsoft Teams with ProCall Enterprise
    • ProCall integration in Microsoft Teams
    • Notifications – set notifications
    • Best practice: Using custom actions to open a URL in the default browser
    • Kerberos authentication for ProCall
    • UCServer administration in remote operation
    • Kaspersky blocks camera and microphone for ProCall Enterprise
    • Audio devices test via audio/video wizard returns error message or hangs up
    • Increase the number of ProCall Enterprise server log files
    • UCServer cannot be installed on Microsoft Windows Server 2016
    • ProCall Enterprise client as a LDAP client
    • ProCall client crashes during MakeCall and other actions
    • Location settings – advanced configuration
    • Assign locations automatically to lines in UCServer
    • Quick start guide for the user – ProCall 8 Enterprise client for macOS
    • estos ICE test tool
    • Deactivated user is displayed as a conversation partner in the call window
    • Server configuration in the ProCall Enterprise client workstation settings
    • ProCall journal no longer written after a UCServer update to version 8.3.4
    • ProCall search no longer returns results in MetaDirectory after update to Windows 11 24H2
    • How is a contact without profile picture displayed in ProCall?
    • ProCall Client for Windows cannot be installed
    • ProCall 7 Enterprise overview
    • ProCall 7 Enterprise system requirements
    • ProCall 7 Enterprise for Citrix Virtual Apps (XenApp/XenDesktop)
    • TAPI Server 7 for TAPI-enabled applications such as CRM/ERP systems
    • Best practice: ProCall 7 Enterprise upgrade – process for major release changes
    • Migration paths to ProCall 7 Enterprise
    • ProCall mobile app for iOS does not connect to ProCall 7 Enterprise server
    • Integration of ixi-UMS 6 Business in ProCall 6 Enterprise
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  • Current: Telephone systems/PBX

Telephone systems/PBX

Connection instructions for telephone systems
Overview SIP telephone systems for ProCall softphone – compatibility list
Supported telephone systems for estos ProCall
Supported telephony functions/function overview

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