Call forwarding for softphone is not set in the telephone system

State of knowledge

September 2020

Observation

Call forwarding set on the ProCall Client for the softphone number is unknown/not visible/is not signaled to the PBX.

Reason

Call forwarding is set in the UCServer (ProCall Enterprise), i.e. no call forwarding information is sent to the PBX.

Solution

None known.

Alternative with other restrictions

If call forwarding is set in the PBX for softphone lines, ProCall can no longer display the status of call forwarding for the softphone line.

Weiterführendes

• Softphone Funktionen (SIP) Rufumleitung für SIP-Leitungen am UCServer einrichten
• Erweiterte Funktionen für SIP-Lines per Feature-Codes setzen: Rufumleitung oder Ruf heranholen
• Call forwarding for softphone is not displayed on the client