Knowledgebase ProCall Enterprise Analysis of softphone behavior Current: Call forwarding for softphone is not set in the telephone system Call forwarding for softphone is not set in the telephone system State of knowledge September 2020 ObservationCall forwarding set on the ProCall Client for the softphone number is unknown/not visible/is not signaled to the PBX.ReasonCall forwarding is set in the UCServer (ProCall Enterprise), i.e. no information about call forwarding is sent to the telephone system...SolutionNone known.Alternative with other restrictionsIf call forwarding is set in the telephone system for softphone lines, ProCall can no longer display the status of call forwarding for the softphone line.Further informationSoftphone functions (SIP) Set up call forwarding for SIP lines on UCServerSet advanced functions for SIP lines via feature codes: Call forwarding or call pickupCall forwarding for softphone is not displayed on the client
