State of knowledge
September 2020
Observation
Call forwarding set on the ProCall Client for the softphone number is unknown/not visible/is not signaled to the PBX.
Reason
Call forwarding is set in the UCServer (ProCall Enterprise), i.e. no information about call forwarding is sent to the telephone system...
Solution
None known.
Alternative with other restrictions
If call forwarding is set in the PBX for softphone lines, ProCall can no longer display the status of call forwarding for the softphone line.