Call forwarding for softphone is not set in the telephone system

State of knowledge

September 2020

Observation

Call forwarding set on the ProCall Client for the softphone number is unknown/not visible/is not signaled to the PBX.

Reason

Call forwarding is set in the UCServer (ProCall Enterprise), i.e. no information about call forwarding is sent to the telephone system...

Solution

None known.

Alternative with other restrictions

If call forwarding is set in the PBX for softphone lines, ProCall can no longer display the status of call forwarding for the softphone line.

Further information

• Softphone functions (SIP) Set up call forwarding for SIP lines on UCServer
• Set advanced functions for SIP lines via feature codes: Call forwarding or call pickup
• Call forwarding for softphone is not displayed on the client