State of knowledge
Call forwarding set on the ProCall Client for the softphone number is unknown/not visible/is not signaled to the PBX.
Call forwarding is set in the UCServer (ProCall Enterprise), i.e. no information about call forwarding is sent to the telephone system...
Alternative with other restrictions
If call forwarding is set in the PBX for softphone lines, ProCall can no longer display the status of call forwarding for the softphone line.
- Softphone functions (SIP) Set up call forwarding for SIP lines on UCServer
- Set advanced functions for SIP lines via feature codes: Call forwarding or call pickup
- Call forwarding for softphone is not displayed on the client