State of knowledge

26 March 2024

Preview! 

The software is available as a preview version . There are still limitations in terms of functionality and quality. We are continuously working on further development.
The information provided here is still preliminary and is constantly being added to. 

  • In the Communication area, calls can be made via softphone, audio and video chats (including screen sharing). In addition to ProCall contacts, data sources connected via the UCServer, e.g. contacts from the MetaDirectory, are also searched and displayed in the search if set up accordingly. Alternatively, the desired telephone numbers can be entered directly in the search field. Recent calls are displayed in the call list with a direct callback option. Audio devices such as microphone and loudspeaker can be configured in the device settings. The hold, consultation, forward, create note and mute functions are available in the call window.
  • In the Chat area, you will find the familiar chat functions from the ProCall client for Windows. Conducting individual and group chats, sending images and documents to colleagues or starting a call or audio or video chat directly from a chat are just some of the supported functions.
  • The journal provides an overview of calls, audio and video chats. Entries can be searched, grouped and filtered.
  • In the My area, you can edit your own presence and notes.
  • The presence display of contacts enables efficient communication. The availability of a colleague can be seen at a glance and the appropriate communication channel can be selected,
  • Notifications, microphone, loudspeaker, camera and call window as well as the language can be configured in the settings.

As the ProCall App for Web is continuously being developed, unannounced changes are possible.
Ongoing softphone calls or audio/video chats may be interrupted if you update the app during a call.
Ongoing calls are also ended when the browser tab in which the ProCall App for Web is displayed is closed or reloaded.


Please note that the appearance and the options for use/setup may vary depending on the browser variant used.

Short overview over various ProCall Apps and their keys functions and areas of application

In the following table, we have compiled a brief overview of some of the key functions and areas of application of the individual ProCall apps/clients:


ProCall App for Microsoft Windows

ProCall App for iOS & Android

ProCall App for Web (preview)

Area of application

  • Desktop operating systems​

 (tick) Windows

(error)

(tick) via the browser
regardless of the operating system 
(e.g. Windows, MacOS, Ubuntu Linux)

  • Mobile operating systeme

(error)

(tick) iOS/Android

(lightbulb) currently not recommended

Functions

  • Softphone

(tick)

((tick))

(error) Consultation call, conference call

((tick))

(error)  Forwarding, consultation call, conference call

  • Search for contacts​

(tick)

(tick)

((tick))

(error)  Local data sources

  • Journal

(tick)

(tick)

(tick)

  • Presence management

(tick)

((tick))

(error) Calendar synchronization

((tick))​

(error) Calendar synchronization, presence profiles

Chat

(tick)

(tick)

(tick)

Audio/video communication

(tick)

(tick)

(tick)

Screen sharing

(tick)

(error)

(tick)

Planned features 

Softphone

Forwarding calls

(tick)      

Planned  (for blind transfer)

Planned for April 2024  

Set up consultation, Toggle, connect consultation

(tick)

Planned

Planned for April 2024

Softphone conference

(tick)      

Planned

Planned

Telephony​

TAPI

(tick)

(tick)

Planned

Line settings

(tick)

(tick)

Planned

Presence display

Calendar synchronization​

(tick)

Planned

Planned

General​

Favorites​

(tick)

(tick)

Planned

The availability of the functions depends, among other things, on the ProCall version, system environment and permissions granted. 

Further information

ProCall App for Web

System requirements

ProCall App for Web – installation instructions – setup

Product information on www.estos.com