ProCall App for Web – range of functions and limitations

State of knowledge

19 August 2024

Preview! 

The software is available as a preview version . There are still limitations in terms of functionality and quality. We are continuously working on further development.
The information provided here is still preliminary and is constantly being added to. 

Communication" tab

• In the Communication area, calls (TAPI or softphone), audio and video chats (including screen sharing) can be made.
• In addition to ProCall contacts, also data sources connected via the UCServer, e.g. contacts from the MetaDirectory, are also searched and displayed in the search if set up accordingly.
  Alternatively, the desired telephone numbers can be entered directly in the search field. Recent calls are displayed in the call list with a direct callback option.
• The presence display of contacts enables efficient communication. The availability of a colleague can be seen at a glance and the appropriate communication channel can be selected.
• In addition to selecting the line for outgoing calls, the audio devices can also be selected here.
• In the call window other functions are available, such as forward, consultation, hold, numeric keypad, mute, device selection and call notes.
  
  In addition to contact information, quality of voice and image transmission directly displayed in the call window (bandwidth/average value).
  

Tab "Chat"

• In the Chat area, you will find the familiar chat functions from the ProCall client for Windows.
  Conducting individual and group chats, sending images and documents to colleagues or starting a call or audio or video chat directly from a chat are just some of the supported functions.

Tab "Journal"

• The journal provides an overview of calls, audio and video chats.
• Entries can be searched, grouped and filtered.

"My" Area

• In the My area, you can edit your own presence and notes.

Settings

• In the menu item " Settings" you can define
  • System settings (language, log level and time period for downloading log files)
  • Settings for notifications,
  • Settings for devices (microphone, output device for audio and video chats, output device for ringtones and notifications, camera)
  • Settings for the call window.

• A virtual background can be used for video chats. 
  
  

  

  The use of virtual backgrounds consumes local system resources. As a result, video streaming may not be available in the best possible quality or may not be available on certain end devices or browser versions.

As the ProCall App for Web is continuously being developed, unannounced changes are possible.
Ongoing softphone calls or audio/video chats may be interrupted if you update the app during a call.
Ongoing calls are also ended when the browser tab in which the ProCall App for Web is displayed is closed or reloaded.

Please note that the appearance and the options for use/setup may vary depending on the browser variant used.

Short overview over various ProCall Apps and their keys functions and areas of application

In the following table, we have compiled a brief overview of some of the key functions and areas of application of the individual ProCall apps/clients:

The availability of the functions depends, among other things, on the ProCall version, system environment and permissions granted. 

Further information

ProCall App for Web

System requirements

ProCall App for Web – installation instructions – setup

ProCall App for Web Release Notes

Product information on www.estos.com