ProCall App for Web – range of functions and limitations
06 May 2025
Preview!
The software is available as a preview version . There are still limitations in terms of functionality and quality. We are continuously working on further development.
The information provided here is still preliminary and is constantly being added to.
Tab "Calls"
- In the Communication area, calls (TAPI or softphone), audio and video chats (including screen sharing) can be made.
- In addition to ProCall contacts, also data sources connected via the UCServer, e.g. contacts from the MetaDirectory, are also searched and displayed in the search if set up accordingly.
Alternatively, the desired telephone numbers can be entered directly in the search field. Recent calls are displayed in the call list with a direct callback option. Functions such as setting call diversions or logging in and out of hunt groups can also be carried out conveniently via the search/dialling field by entering feature codes supported by the telephone system. - The presence display of contacts enables efficient communication. The availability of a colleague can be seen at a glance and the appropriate communication channel can be selected.
- In addition to selecting the line for outgoing calls, the audio devices can also be selected here.
Further functions are available in the call window, such as forward, enquiry, hold, devices, microphone and end call. In addition to the contact information,the quality of voice and video transmission is also displayed directly in the call window (bandwidth/average value).
Various functions are available in the "More" menu of the call window: Notes can be entered, the numeric keypad for DTMF tones and the Real-Time Text (RTT) function can be activated and other actions such as chat, e-mail or calendar can be started .
- Activating the Real-Time Text (RTT) function enables text to be sent and received in real time during a softphone or TAPI call as well as video and audio chats between two call participants who are both using the ProCall app for web. The text is transmitted character by character, resulting in barrier-free communication. Speakers and writers are treated equally so that speech and text are seamlessly combined. The function facilitates communication for all users who cannot or do not wish to speak, such as deaf or hearing-impaired people.
Tab "Chat"
- In the Chat area, you will find the familiar chat functions from the ProCall client for Windows.
Conducting individual and group chats, sending images and documents to colleagues or starting a call or audio or video chat directly from a chat are just some of the supported functions.
Tab "Journal"
- The journal provides an overview of calls, audio and video chats.
- Entries can be searched, grouped and filtered.
"My" Area
- In the My area, you can edit your own presence and notes.
Information
The following content can be called up in the "Information" menu item:
- About: The client and server version are displayed here as well as links to the support portal and the release notes.
- Licence information: Details of the open source licences used are displayed.
- Accessibility statement: An accessibility statement for the application is available.
- Documentation on keyboard operation: Documentation on operating the application using the keyboard is provided.
Settings
- In the menu item " Settings" you can define
- System settings (language, log level and time period for downloading log files)
- Settings for notifications,
- Settings for devices (microphone, output device for audio and video chats, output device for ringtones and notifications, camera)
- Setting for calls
Settings for lines like call forwarding and do not disturb
- Settings for short cuts
General
- Emergency call signalling: It is possible to configure call number prefixes for different locations that can be identified by IP addresses, which ensure that the emergency call is made via the location-specific exchange connection including location identification in order to be routed directly to the nearest control centre at. If the IP address cannot be assigned to a location, a message is displayed to the user. (available from UCServer version 8.7).
The use of virtual backgrounds consumes local system resources. As a result, video streaming may not be available in the best possible quality or may not be available on certain end devices or browser versions.
As the ProCall App for Web is continuously being developed, unannounced changes are possible.
Ongoing softphone calls or audio/video chats may be interrupted if you update the app during a call.
Ongoing calls are also ended when the browser tab in which the ProCall App for Web is displayed is closed or reloaded.
Please note that the appearance and the options for use/setup may vary depending on the browser variant used.
Short overview over various ProCall Apps and their keys functions and areas of application
In the following table, we have compiled a brief overview of some of the key functions and areas of application of the individual ProCall apps/clients:
Legend:
given
() given with restrictions
not given
Area of application | ProCall Client for Windows | ProCall App for iOS & Android | ProCall App for Web (preview) |
|---|---|---|---|
| | |
|
| |
| |
Known problems and restrictions
The ProCall App for Web is currently in the preview phase, which means that the range of functions is currently still limited. The functions that are not yet or only partially available include, for example
| Restriction | Next steps |
|---|---|
General:
ProCall NEX:
| Ongoing further development |
Hotkey dialling | Technical limitation |
The availability of the functions depends, among other things, on the ProCall version, system environment and permissions granted.
Further information
ProCall App for Web – installation instructions – setup
ProCall App for Web Release Notes