Call forwarding for softphone is not displayed on the client

State of knowledge

September 2020

Observation

Call forwarding set for softphone line is not displayed in the ProCall client.

Reason

Call forwarding is signaled to the PBX (set/deleted) and the PBX takes over the call forwarding, but the status is not transmitted from the PBX to ProCall.

Solution

None known.

Alternative with other restrictions

If call forwarding is set in the UCServer (ProCall Enterprise), the telephone system does not know about the call forwarding.

Further information

• Softphone functions (SIP) Set up call forwarding for SIP lines on UCServer
• Set advanced functions for SIP lines via feature codes: Call forwarding or call pickup
• Call forwarding for softphone is not set in the telephone system