ProCall client stops responding

Observation

The ProCall client is stuck and no longer responds.

Procedure for analysis

• Check if the latest version of ProCall is installed and update UCServer and ProCall client if necessary.
• Check the system requirements to make sure that the computer's performance is sufficient.

• Can an incident or function be located where this behavior occurs?

Further procedure after the analysis

• On the ProCall client, set the logging to debug:  
  Creation of a debug log for ProCall client
• If the ProCall client hangs again, create a memory image :
  Creating a dump file for the ProCall client
• Note which action was last performed before the ProCall client got stuck and at what time this happened.
• Create the log files after restarting the ProCall client.
• Create a ticket in our portal and submit the collected data and information.