State of knowledge

April 2021

Observation

The ProCall client is stuck and no longer responds.

Procedure for analysis

  • Check if the latest version of ProCall is installed and update UCServer and ProCall client if necessary.
  • Check the system requirements to make sure that the computer's performance is sufficient.
  • Can an incident or function be located where this behavior occurs?

Further procedure after the analysis

  • On the ProCall client, set the logging to debug:  
    Creation of a debug log for ProCall client
  • If the ProCall client hangs again, create a memory image :
    Creating a dump file for the ProCall client
  • Note which action was last performed before the ProCall client got stuck and at what time this happened.
  • Create the log files after restarting the ProCall client.
  • Create a ticket in our portal and submit the collected data and information.