For TAPI-capable third-party applications (network-capable, dedicated network connection) e.g. CRM/ERP application
TAPI line display, outgoing call (dialing help), or e.g. open window for incoming calls (application dependent, must be activatable in the third application)...
Monitor point inbound/outbound, signaling/line monitoring
directly accesses the TSP that controls the telephone system (system TSP or ECSTA)
not suitable for Microsoft terminal server environments/Citrix XenApp environments
(must be deactivated in ProCall client setup if necessary. Select "Do not install TAPI driver", use MultiLine TSP instead if necessary).
This functionality is not available on SIP softphone lines.