State of knowledge

23 September 2024

Unfortunately, we cannot make any statements about a date on which the topics mentioned here will be corrected or changed. However, we will mark topics that are already in progress or indicate the version in which a correction or change has been made.

If the following known problems and limitations could lead to a high level of customer dissatisfaction or loss of reputation for one of your customers and no solution or agreement on further steps could be reached despite serious efforts, it is possible to change the status of the support ticket to "Escalation". By doing so, the attention of estos' management is focused on the case.


ProCall 8 Enterprise

ProCall 8 Enterprise from version 8.0.0 was released at the same time as ProCall 7 Enterprise from version 7.6.0.

This means that all issues marked as solved here in versions lower than 7.6.0 are also solved in any ProCall 8 Enterprise version.

General

ReferenceDescriptionAffected versionsStatus
PROCALL-2887The UCServer service cannot connect to UCConnect or the push service if it is only allowed to establish an internet connection via a web proxy (with user authentication). For this constellation, an exception must be defined in the infrastructure that the UCServer is allowed to communicate unhindered with the UCConnect services.>= 7.0.0

RESOLVED (8.1)

PAIM-1461After adding licenses in the UCServer, some TAPI lines are not opened automatically.>= 7.0.0

RESOLVED (7.0.1)

PAIM-1536The permissions of the public permission level does not correspond to the online help.>= 7.0.0

RESOLVED (7.2.3)

RTCSP-1455ProCall Softphone does not support Early Media.>= 7.0.0

RESOLVED (7.1.2)

CTIPBX-90On TAPI lines no consultation is possible via the call window. To establish a consultation call, a 2nd call must be placed.>= 7.0.0

RESOLVED (7.0.1)

PAIM-1626Access violation to local directories may occur when updating the media server.>= 7.0.0

OBSERVATION

RTCSP-505If there are interruptions in the media data stream between client and media server (e.g. when switching from Wifi to the mobile data network or in case of network interruptions in the mobile data network), it can no longer be reconnected automatically.>= 7.0.0

RESOLVED (8.1.0)

PAIM-1676Permissions between users overwrite permissions that are assigned globally or via groups.>= 7.0.0

RESOLVED (7.0.3)

PAIM-1727No more than about 6 monitor groups/keys can be administratively configured if no schema extension is used for AD connection.>= 7.0.0

RESOLVED (7.0.1)

RTCSP-1714
PROCALL-773
The media server of the UCServer does not support TURN over TCP [Externer Link: https://tools.ietf.org/html/rfc6062].>= 7.0.0

POSTPONED

RTCSP-1726Settings for STUN/TURN servers are not saved correctly in the UCServer administration if user name and password are entered instead of a shared secret.>= 7.0.0

RESOLVED (7.1.7)

RTCSP-1759In certain TS/RDS-SRV/swap workstation scenarios, the camera reports "busy" within the A/V Wizard in ProCall client.>= 7.0.0

RESOLVED

*

PAIM-1845Chatting is not possible (chat window remains empty). Error message in UC server "EDatabaseConnection::GetEvents;Field 'ReplyToSeqID' not found".>= 7.0.0

RESOLVED (7.1.2)

PROCALL-2027Using Microsoft Teams integration behind a web proxy>= 7.3.5

RESOLVED (8.0.2/7.62)

CTIPBX-101Call forwarding cannot be set in ProCall Client (TAPI line via ECSTA for Avaya IP Office).>=7.1.1

RESOLVED (7.1.3)

RTCSP-1793There is no longer a warning during the UCServer update if real-time communication is taking place at the same time, which would otherwise be interrupted by the update.>= 7.0.2

RESOLVED (7.1.3)

RTCSP-1801If the PBX transmits SDP only in Session Progress (183) during an outgoing softphone call and not otherwise, the call is terminated after acceptance.>= 7.0.0

RESOLVED (7.1.3)

EG-186If the setup.exe file from the installation package is executed, then nothing is displayed on the start page. To work around this problem, please maximize the application window. A working version of the file can also be provided upon request.>= 7.1.6

RESOLVED (7.1.7)

PAIM-1789Google is canceling the  Google Contacts API from [Externer Link: https://developers.google.com/contacts/v3/announcement] as of 19/1/2022. This means that ProCall Google integration will no longer be able to search for contacts.>= 7.0.0

RESOLVED (7.5.0)

EG-277Microsoft Active Directory Integration: User activation via AD SnapIn does not work.>= 7.0.0

RESOLVED (7.3.3)

EG-315Call forwarding with your own additional line fails.>= 7.2.0

RESOLVED (7.2.3)

PROCALL-1587"Open Federation" can no longer be activated via the UCServer administration. As a workaround, the activation can be done via a configuration file or the SIP proxy can be used.>= 7.3.3

RESOLVED (7.3.4)

PROCALL-1698Update service can no longer connect to server. See Update service can no longer connect to server for details.>= 7.3.3

RESOLVED (HOTFIX 7.3.4)

PROCALL-1132When using Bluetooth connection with "PC audio devices", voice transmission does not work with iPhones in connection with Lenovo Bluetooth chipsets.>= 7.0.0

CANNOT BE RESOLVED

PROCALL-1939When using the Avaya facilities TSP, call forwarding can no longer be set via ProCall.>= 7.4.0

RESOLVED (7.4.1)

PROCALL-2364In the local WebService that is delivered with the UCServer installation, no intermediate certificates for TLS encryption can be inserted separately from the server certificate. This means that if an intermediate certificate is required, it must be included in the PFX file. Further external links with hints: 1), 2)>= 7.0.0

OBSERVATION

PROCALL-2125When using cross-device BusyOnBusy in ProCall and sharing your screen in the Teams client with Microsoft Teams presence integration active, BusyOnBusy will no longer work in ProCall.>= 7.4.0

RESOLVED (7.4.2)

PROCALL-5355

Remote desktop mode for ProCall clients: if the user is also logged in to the UCServer via app, estos SIP GW signals "Busy Here" for incoming calls. Call acceptance not possible.> = 8.4.0

RESOLVED (8.4.3)

PROCALL-5847

SIP line call forwarding is deleted after UCServer restart> = 8.5.0

RESOLVED (8.5.3.9267)

*Since the problem cannot be solved in ProCall Enterprise but only in the infrastructure, it has been set to resolved.

ProCall for Windows

ReferenceDescriptionAffected versionsStatus
RTCSP-1089Bluetooth connection for mobile phones does not work with Microsoft Windows 10 (from version 1903).>=7.0.0

RESOLVED (7.1.1)

PROCALL-768If Busy on Busy is set on the client for Windows, incoming calls are rejected during a screen share with Busy.>= 7.0.0RESOLVED (7.5.3)


PAIM-1368On the Windows client, the call button should not work shortly after the end of the call to prevent accidental recalls.>= 7.0.0

RESOLVED (7.2.3)

PROCALL-650On the Windows client, the creation of a presence from private appointments does not work reliably via EWS (Exchange Web Services).>= 7.0.0

UNSOLVED

PROCALL-764The order of the preview windows when sharing the screen (desktop sharing) does not correspond to the arrangement of the screens in Microsoft Windows.>= 7.0.0

UNSOLVED

PAIM-1728 When ProCall is started, a dialog appears informing you that Microsoft Outlook should be defined as the default e-mail application.>=7.0.0

RESOLVED (7.0.0)

*

PROCALL-651If a long note (several pages) is stored with a journal entry at the client for Windows and this note is to be printed, only the first page is printed and the remaining note is cut off.>= 7.0.0

POSTPONED

PAIM-1311

PAIM-1325

Occasionally reconnecting the Windows client to the UCServer after sleep mode fails.>= 7.0.0

RESOLVED (7.1.2)

PROCALL-642If a user is created in the file-based user administration on the ProCall client for Windows via the workplace setup, the samAccountName is used as the Users Principal Name.>= 7.0.0

UNSOLVED

RTCSP-1443At the Windows Terminal Server (Remote Desktop Services) the call quality of the real-time communication of the client for Windows can be low under heavy load.>= 7.0.0

RESOLVED (7.0.3)

*

RTCSP-1483If the connection between the Windows client and the UCServer is briefly interrupted, any real-time communication that is currently running is disconnected.>= 7.0.0

RESOLVED (7.0.2)

PAIM-1529In some cases, the telephony integration in Microsoft Outlook does not work.>= 7.0.0

RESOLVED (7.0.1)

RTCSP-1513With parallel softphone and TAPI calls, two independent call windows are displayed.>= 7.0.0

RESOLVED (7.1.0)

RTCSP-1577A screen share from the contact portal, multimedia business card, or LiveChat to the Windows client ends an ongoing video call.>= 7.0.0

RESOLVED (7.0.2)

EG-253With the Client for Windows SDD Replicator, the data source is not transferred.>= 7.0.0

POSTPONED

PAIM-1653
PAIM-1569
PAIM-1654
PAIM-1655

Group permissions are not considered. This means that calendar entries and lines are not displayed correctly.>=7.0.0

RESOLVED (7.0.2)

RTCSP-1654AV devices are not recognized correctly when starting the Windows client.>=7.0.1

RESOLVED (7.0.2)

PROCALL-777No playback devices with 4 channels are supported.>= 7.0.0

UNSOLVED

RTCSP-1656When ending an audio/video/softphone call, the Windows client may freeze.>= 7.0.0

RESOLVED (7.0.3)

RTCSP-1646The function "Always prepare call" is not possible for softphone calls.>= 7.0.0

RESOLVED (7.0.1)

PAIM-1718After a transfer after consultation, the forwarding contact is displayed as the caller.>= 7.0.0

RESOLVED (7.1.2)

RTCSP-1695Media port settings are reset after the server service restarts.>= 7.0.0

RESOLVED (7.0.1)

RTCSP-1694If a video call is not answered, the camera image is frozen afterward.>= 7.0.0

RESOLVED (7.0.1)

PAIM-583If a web proxy is used that is configured via Internet Explorer, there are scenarios in which e.g. call windows or chat windows of the Windows client "freeze" or appear with a long delay.>= 7.0.0

RESOLVED (7.0.1)

RTCSP-1649There are scenarios where there is a voice delay on outgoing softphone calls.>= 7.0.0

RESOLVED (7.1.2)

RTCSP-1706Push notifications for text chat do not work if the app is only logged in and the client is currently open.>= 7.0.2

RESOLVED (7.0.1)

PAIM-1776The Call Pickup function is offered if the user does not have permission to see the caller's phone number.>= 7.0.0

RESOLVED (7.0.1)

ECS-1706When using multi-terminal lines on the Mitel MiVoice MX-ONE, several call windows continue to appear.>=6.0.0   (ECSTA)

RESOLVED (6.0.2 (ECSTA))

PROCALL-799If the data source "ProCall user" is deactivated on the Windows client for the search on call, then it is still used for incoming softphone calls.>= 7.0.0

CANNOT BE RESOLVED

RTCSP-1888Procall Enterprise client crash in JabraNativeHid.dll. New Jabra SDK in ProCall Enterprise Client needs to be implemented.>= 7.0.0

RESOLVED (7.3.0)

PROCALL-1376

Missing support for Plenom Busylight Alpha Model 2/Busylight Omega Model 2>= 7.0.0

RESOLVED (7.3.3)

PROCALL-3852

Request screen sharing: "Allow control" button is missing in certain constellations>= 8.0.0

RESOLVED (8.2.3.8093)

PROCALL-3512

Irregular behavior during cross-device Busy on Busy in the ProCall client related to Teams integration.>= 8.0.0

OPEN

PROCALL-4259

ChatApp: Chat cannot be detached>= 8.2.3

RESOLVED (8.3.0)

PROCALL-4826

The notes in journal entries cannot be edited/saved.> = 8.3.4

RESOLVED (8.3.5).X

PROCALL-5354End device via TAPI on the UCServer: when you pick up the receiver or dial a number on the end device, your own number is displayed in the call window as the call partner.    = 8.4.2.8888

 RESOLVED (8.3.5).X

PROCALL-5355

Remote desktop mode for Procall clients: if the user is also logged in to the UCServer via app, estos SIP GW signals "Busy here" for incoming calls. Answering calls is not possible.> = 8.4.0

OPEN

PROCALL-5330Function "Forward note as e-mail": Subject "IDS_FUNCT_FN_CALL_ABSENCE"> = 8.4.2

OPEN

PROCALL-5405With TAPI connection, the CalledID is no longer written to the "MSN" journal column> = 8.4.28888

OPEN

PROCALL-5787Procall Client for Windows in VPN-less mode does not return any results from the MetaDirectory> = 8.4.28888

RESOLVED (8.4.28888)

PROCALL-5932Remote Desktop Client ends the outgoing call after 8-13 sec if "Accept screen sharing prompt" is disabled for the user> = 8.4

OPEN

PROCALL-1144



Microphone/speaker test via Audio Wizard sets the microphone level to 100%> = 7.3.1

OPEN

*As the problem cannot be solved in ProCall Enterprise but only in the infrastructure, it has been set to resolved

ProCall for iOS

ReferenceDescriptionAffected versionsStatus
PROCALL-1796iOS: If a PBX does not support "Forward", the function is still offered in the mobile apps in the softphone call window.>= 7.0.0

UNSOLVED

PREMPAIM-59Administrative favorites/monitor content and buttons are not displayed in the iOS app.>= 7.0.0

RESOLVED (7.1.50)

PREMPAIM-43Icons for the journal will be replaced in the iOS app.>= 7.0.0

RESOLVED (7.1.03)

PREMPAIM-33In the iOS app, some symbols are difficult to read in dark mode:>= 7.0.0

RESOLVED (7.0.10)

PROCALL-1062Push notifications are still deleted in iOS when they are read on another client.>= 7.0.0

RESOLVED (7.1.03)

RTCSP-1465The iOS app does not stop ringing when an incoming call is very quickly canceled or quickly answered on another device. In this state, the call can first be muted using the on/off switch on the mobile phone and then rejected when pressed twice.>= 7.0.0

RESOLVED (7.1.03)

PREMPAIM-39Presence profiles that include call forwarding occasionally cause crashes.>= 7.0.0

RESOLVED (7.0.10)

PROCALL-974In the iOS app, it is not possible to control Bluetooth headsets during outgoing calls.>= 7.0.0

RESOLVED (8.2.10)

RTCSP-1543In the iOS app, the speaker icon (speakerphone mode) has no function during video chat.>= 7.0.0

RESOLVED (7.1.31)

RTCSP-1664There are scenarios where no ringback sound is played when dialing out from iOS Mobile App.>= 7.0.0

RESOLVED (7.0.10)

RTCSP-1676Sometimes there are multiple push notifications of missed calls.>= 7.0.0

RESOLVED (7.1.1)

RTCSP-1658

PREMPAIM-358

The iOS app does not stop ringing sporadically even though the call was answered on another device. In this state, the call can first be muted using the on/off switch on the mobile phone and then rejected when pressed twice.>= 7.1.10

RESOLVED (7.2)

PROCALL-971


If a second SIM card (as an eSIM) is used for mobile data, there are scenarios in which the connection to the UCServer is constantly interrupted, and therefore smooth working with the app is not possible.>= 7.0.0

RESOLVED (8.3.2)

RTCSP-1106A softphone call via the iOS call list or contacts is not possible. Only the ProCall iOS app is opened.>= 7.0.0

RESOLVED (7.1.31)

PREMPAIM-214Group chats are sometimes listed multiple times in the chat view.>= 7.0.0

RESOLVED (7.1.21)

PROCALL-844

The presence of a contact is not shown if the contact is not saved in Favorites.

>= 7.0.0

POSTPONED

PROCALL-863Consultation and toggling are not supported.>= 7.0.0

UNSOLVED

PREMPAIM-442There are scenarios in which the journal in the iOS app is not updated without a relog from the user.>= 7.1.10

RESOLVED (7.2.2.4740)

PREMPAIM-714App usage is not possible after a password change.>= 7.2.11

RESOLVED (7.2.20)

PROCALL-1155iOS app crashes when clicking on "Calls7.3.20

RESOLVED (7.3.21))

ProCall for Android

ReferenceDescriptionAffected versionsStatus
PROCALL-1321Android: If a PBX does not support "Forwarding", the function is still offered in the mobile apps in the softphone call window.>= 7.0.0

RESOLVED (7.4.0)

RTCSP-1488If the camera is changed on a Samsung Galaxy S10 during a video chat, the smartphone reboots.>= 7.0.0

RESOLVED (7.3.10)

PROCALL-1033Poor call quality, echo, the other party is too quiet on Android devices.>= 7.0.0

RESOLVED (7.3.20)

PREMPAIM-42Icons for the journal will be replaced in the Android app.>= 7.0.0

RESOLVED (7.1.04)

RTCSP-1565There will be only one Android app for ProCall 6 and 7.>= 7.0.0

RESOLVED (7.0.0)

PREMPAIM-2In the Android app, administrative favorites/monitor content and buttons are not displayed.>= 7.0.0

RESOLVED (7.0.10)

RTCSP-1609If a video chat between 2 Android apps is accepted as an audio chat, there are scenarios where a video image is also transmitted.>= 7.0.0

RESOLVED (7.0.20)

RTCSP-1645Forwarding in the call state is not executed correctly and leads to a new call to the intended party.>= 7.0.0

RESOLVED (7.1.04)

RTCSP-1700In Android 11 the ProCall app may have problems with the microphone authorization.>= 7.0.0

RESOLVED (7.1.00)

RTCSP-1705If the phone has been locked for a long time (doze mode), video calls will be delayed and will not stop ringing.>= 7.0.0

RESOLVED (7.1.70)

PROCALL-844

The presence of a contact is not shown if the contact is not saved in Favorites.

>= 7.0.0

POSTPONED

PROCALL-848Consultation and toggling are not supported.>= 7.0.0

UNSOLVED

PREMPAIM-357In contacts from MetaDirectory and smartphone, phone numbers are not displayed and cannot be dialed.>= 7.0.0

RESOLVED (7.1.30)

PREMPAIM-483Android app in the background: It is not possible to answer the call or it takes a very long time to connect.>= 7.0.0

RESOLVED (7.0.20)

PROCALL-5369Android app continues to ring after call has been accepted on another device (e.g. Procall Client for Windows).> = 2024.04.25

UNSOLVED

Please note our information on the use of "External links".