State of knowledge

May 2024

ProCall 8 Enterprise


In the ProCall Client for Windows the "Chat" tab is missing.

Example screenshot of ProCall Client main window - the "Chat" tab is available here 

Possible causes

  • WebView2 runtime environment is not installed (often on Windows servers/terminal servers).
  • In the UCServer administration, the option "Enable or disable the chat app in the client main window" is not activated.


Install WebView2 Runtime on the client  

Chat in ProCall 8 Enterprise is based on new web technologies and requires WebView2 to be installed on the ProCall client for Windows.

Check that the system requirements are met according to Chat in ProCall 8 Enterprise and install the WebView2 Runtime if applicable.

Activate chat app in the UCServer administration

Check in the UCServer administration under User administration whether the Chat app is deactivated in the profile settings and activate it if necessary;

Example screenshot: UCServer Administration - User Management - Profiles - Settings - Category: Conversation (Chat): Option must be activated 

Further information

Chat in ProCall 8 Enterprise

Set/restore/deactivate chat variant

ChatGPT integration in ProCall

ProCall 8 Enterprise system requirements

Chat app in ProCall client main window: Troubleshooting