UCServer service crash

Observation

The UCServer service has crashed.

Procedure for analysis

• Check if the latest version of ProCall Enterprise is installed and update if necessary.
• Check the system requirements to see if the server's performance is sufficient.

• Can an event or function be located where this behavior occurs?

• Please check the instructions at UCServer service does not start.

Further procedure after the analysis

• In the UCServer set the logging to debug:   
  Creating a debug log for UCServer
  
• If UCServer crashes again, create a full memory dump:
  Create a full memory dump on the UCServer
• Note which action was performed before the UCServer crashed and at what time this happened.
• Create the log files after restarting the UCServer.
• Save the Windows Event Logs (event viewer).
• Create a ticket in our portal https://helpdesk.estos.de/Tickets/Submit and submit the collected data and information.

Further information

• UCServer service does not start
• ProCall 8 Enterprise system requirements
• ProCall 8 Enterprise Release Notes
• Creating a debug log from UCServer
• Creating a full memory dump on the UCServer