Product life cycle overview
Product life cycle milestones at estos
Milestones | Definition |
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Product Life Cycle Announcement (PLCA) | Publication of End-of-Sale, End-of-Maintenance, and End-of-Life dates. |
End-of-Sale (EOS) | Marketing via regular estos sales channels is discontinued. |
End-of-Maintenance (EOM) | Quality updates (formerly known as maintenance releases), technical support, and service will be discontinued. |
End-of-Life (EOL) | No further software changes will be made and the provision of documentation, product information, and installation packages is discontinued. |
Excluded from these dates are only individual agreements, such as service level agreements. |
Goodwill provision
Please also note our goodwill policy for Basic Support for estos products that have reached End-of-Maintenance (EOM) and End-of-Life (EOL) in the product lifecycle:
Product lifecycle: Goodwill policy for estos products in product support at EOM/EOL
ProCall DataCenter
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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ProCall DataCenter |
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ProCall Enterprise
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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ProCall 8 Enterprise | |
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ProCall 7 Enterprise |
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ProCall 6 Enterprise | N/A | |||||
ProCall 5 Enterprise | N/A |
| N/A |
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ProCall 4+ Enterprise | N/A | N/A | ||||
ProCall 3.0 Enterprise |
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ProCall 2.2 Enterprise |
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Further information: ProCall mobile apps
ProCall 8 Enterprise licenses cannot be imported into earlier ProCall Enterprise versions. See Online licensing of ProCall 8 Enterprise.
ProCall Business
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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ProCall Business |
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ProCall Voice Services
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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ProCall Voice Services |
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ProCall Meetings
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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ProCall Meetings |
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| N/A | N/A | N/A | N/A |
TAPI server
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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TAPI Server 7 |
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TapiServer 2.2 | N/A | N/A | N/A |
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UCConnect
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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ProCall Web Communication Services |
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ProCall One
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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ProCall One R2 | October 2017 |
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ProCall One | N/A | N/A | N/A |
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ECSTA series
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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ECSTA 7 |
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ECSTA 6 |
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ECSTA 5 | N/A |
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ECSTA 4 | N/A |
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ECSTA 3 | N/A | N/A | N/A | |||
ECSTA 2 | N/A | N/A | N/A | |||
ECSTA for Snom(1) | N/A | N/A | ||||
ECSTA for CISCO CME (2) | N/A | N/A |
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ECSTA 6 for Siemens HiPath 3000(3) | N/A |
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ECSTA for Mitel/OpenCom 100 | N/A | N/A | N/A |
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ECSTA for Avaya CS1000 | N/A | N/A | N/A |
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ECSTA for Panasonic | N/A | N/A | N/A |
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(1) With EOL, the ECSTA for snom was completely replaced by the ECSTA for SIP Phones.
(2) Support for the ECSTA for CISCO CME can only be offered for CISCO CME releases lower than 12.6, because the CTI CSTA Protocol Suite from CISCO is End of Support since this release.
(3) HiPath 3000 is EoL by the manufacturer as of 31/12/2017.
MetaDirectory
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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MetaDirectory 6 Enterprise |
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MetaDirectory 5 Enterprise |
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MetaDirectory 4 Enterprise |
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MetaDirectory 3.5 Standard | N/A | N/A | N/A |
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MetaDirectory 3.5 Professional | N/A | N/A | N/A |
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MetaDirectory 3 | N/A | N/A | N/A |
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MetaDirectory 3 Professional | N/A | N/A | N/A |
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MetaDirectory 2 | N/A | N/A | N/A |
ixi-UMS
Business
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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ixi-UMS 7 Business |
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ixi-UMS 6 Business SIP/TDM | N/A | N/A |
Enterprise
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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ixi-UMS 8 Enterprise |
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ixi-UMS 7 Enterprise |
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ixi-UMS 6.70 Enterprise |
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ixi-UMS 6.60 Enterprise |
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SBE
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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ixi-UMS SBE (Small Business Edition) | N/A | N/A | N/A |
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LiveChat
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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LiveChat 2005 |
| N/A | N/A | |||
LiveChat 2/2019 |
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CallControlGateway
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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CallControlGateway 4 | N/A | N/A | N/A | |||
CallControlGateway 3 | N/A | N/A | N/A | |||
CallControlGateway 2 | N/A | N/A | N/A |
Contact Kit
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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Contact Kit | N/A | N/A |
PhoneTools
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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PhoneTools for Lync | N/A | N/A |
ProCall Analytics
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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ProCall Analytics 3 (for ProCall 7 Enterprise) | (Beta) |
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ProCall Analytics 2 |
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NGN21
Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
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NGN21 (beta) |