optimized for 2 to 2500 users

Operating systems and databases

Windows: Server/Services

Supports 64-bit Microsoft Windows systems

Server operating systems

End date for support

Microsoft Windows Server® 2019

09.01.2029

Microsoft Windows Server® 2016

11.01.2027

Microsoft Windows Server® 2012 R2

10.10.2023

Microsoft Windows Server® 2012
(limited functionality)

10.10.2023

Software virtualization

  • Microsoft Hyper-V
  • Citrix XenServer
  • VMware vSphere ESXi Hypervisor

Windows client/workstation

Client/workstation operating systems

End date for support

Microsoft Windows® 10 Enterprise Version 1809 11.05.2021

Microsoft Windows® 10 (from version1903)  (warning) 

14.10.2025

Microsoft Windows® 8.1

10.01.2023

Software virtualization

  • Microsoft Remote Desktop Services
  • Citrix XenApp/XenDesktop (with HDX)
  • VMware Horizon (VDI)

Android

Operating system

End date for support

Android 11n.a.

Android 10

n. a.

Android 9 "Pie“

n. a.

iOS

Operating system

End date for support

iOS 14n.a.

iOS 13

n. a.

iOS 12n. a.

macOS

Operating system

End date for support

macOS 10.15 "Catalina“

n. a.

macOS 10.14 "Mojave“

n. a.

Server database

Database

Editions (info)

End date for support

Microsoft SQL Server 2019

Enterprise, Standard, Express

08.01.2030

Microsoft SQL Server 2017

Enterprise, Standard, Express

12.10.2027
https://docs.microsoft.com/de-de/archive/blogs/sqlreleaseservices/announcing-updates-to-the-modern-servicing-model-for-sql-server

Microsoft SQL Server 2016 Service Pack 2Enterprise, Standard, Express

14.07.2026

Microsoft SQL Server 2014 Service Pack 3

Enterprise, Standard, Express

09.07.2024

Microsoft SQL Server 2012 Service Pack 4

Enterprise, Standard, Express

12.07.2022

Integrated in ProCall 7 Enterprise; cannot be used in combination with other applications such as ProCall AnalyticsSQLiteLike ProCall 7 Enterprise

For the selection of the appropriate database connection, the following overview serves as a guide, which has to be defined in addition to the scaling limits of active ProCall Enterprise users or simultaneous calls (which was applicable earlier):

Up to 250 usersBis 10.000 Benutzer (blue star)From 10.000 users (blue star)
SQL Server Express,
SQLite (integrated in ProCall 7 Enterprise)
SQL Server Standard, 2 KerneSQL Server Enterprise, 4 Kerne (Minimum)

(blue star) Multiple UCServer with separate databases, each with a maximum of 2,500 users per UCServer installation.

When selecting the appropriate Microsoft SQL Server Edition, the scale limitations of the databases must be taken into account and the configuration must be made accordingly in ProCall Enterprise and in the SQL Server. The scale limits of Microsoft SQL Server can be found in the following article Editions and supported features of SQL Server 2019 (15.x). For further planning, the following article can be used as a starting point: Planning an SQL Server Installation.

Personal data (e.g. journal information) is stored in the database. Please note that this may require a data protection authorization.

Licenses

Licenses for ProCall 7 Enterprise

Hardware recommendation for system expansion (minimum)

Server

  • Active users: 50
  • CPU: 2 Core, 1,9 GHz
  • RAM: 8 GB
  • Hard disk: 10 GB
  • Network: 50 Mbit/s

System requirements – detailed instructions for suitable system expansion

The number of logged-in users, monitored lines and presences and active softphone calls influence the hardware requirements for the UCServer and the number of media servers.

Here you will find hints and tips for a suitable system design.

Windows client workstation

  • CPU: 2 Core, 2 GHz
  • RAM: 150 MB
  • Hard disk: 300 MB
  • Network: 50 Mbit/s

estos guidelines for the support of third-party products – interoperability information applies.