ProCall 7 Enterprise system requirements
January 2021
optimized for 2 to 2500 users
Operating systems and databases
UCServer
Supports 64-bit Microsoft Windows systems
Server operating systems | End date for support |
|---|---|
Microsoft Windows Server® 2019 | 09.01.2029 |
Microsoft Windows Server® 2016 | 11.01.2027 |
Microsoft Windows Server® 2012 R2 | 10.10.2023 |
Microsoft Windows Server® 2012 | 10.10.2023 |
Software virtualization
- Microsoft Hyper-V
- Setup Audio/Video communication with RDS
- ProCall 7 Enterprise for Citrix Virtual Apps (XenApp/XenDesktop)
- VMware Horizon (VDI)
ProCall client for Windows
Client/workstation operating systems | End date for support |
|---|---|
| Microsoft Windows® 10 Enterprise Version 1809 | 11.05.2021 |
Microsoft Windows® 10 (from version1903) | 14.10.2025 |
Microsoft Windows® 8.1 | 10.01.2023 |
Limitations of Microsoft Windows® 10 versions
Please note notes on support for the Microsoft Windows 10 operating system and changes to versions and ProCall 7 Enterprise Known issues and limitations under Windows 10.
Android
Operating system | End date for support |
|---|---|
| Android 11 | n.a. |
Android 10 | n. a. |
Android 9 "Pie“ | n. a. |
iOS
Operating system | End date for support |
|---|---|
| iOS 14 | n.a. |
iOS 13 | n. a. |
| iOS 12 | n. a. |
macOS
Operating system | End date for support |
|---|---|
macOS 10.15 "Catalina“ | n. a. |
macOS 10.14 "Mojave“ | n. a. |
Databases
UCServer
Database | Editions  | End date for support |
|---|---|---|
| Microsoft SQL Server 2019 | Enterprise, Standard, Express | 08.01.2030 |
Enterprise, Standard, Express  | ||
| Microsoft SQL Server 2016 Service Pack 2 | Enterprise, Standard, Express | 14.07.2026 |
Microsoft SQL Server 2014 Service Pack 3 | Enterprise, Standard, Express | 09.07.2024 |
Microsoft SQL Server 2012 Service Pack 4 | Enterprise, Standard, Express | 12.07.2022 |
| Integrated in ProCall 7 Enterprise; cannot be used in combination with other applications such as ProCall Analytics | SQLite | Like ProCall 7 Enterprise |
The use of Microsoft SQL Server Express is outdated
Please see the following article: Limitations when using Microsoft SQL Server Express
Scaling limits
For the selection of the appropriate database connection, the following overview serves as a guide, which has to be defined in addition to the scaling limits of active ProCall Enterprise users or simultaneous calls (which was applicable earlier):
| Up to 250 users | Up to 10,000 users  | From 10,000 users |
|---|---|---|
| SQL Server Express , SQLite (integrated in ProCall 7 Enterprise) | SQL Server Standard, 2 Core | SQL Server Enterprise, 4 Core (Minimum) |
Multiple UCServer with separate databases, each with a maximum of 2,500 users per UCServer installation.
When selecting the appropriate Microsoft SQL Server Edition, the scale limitations of the databases must be taken into account and the configuration must be made accordingly in ProCall Enterprise and in the SQL Server. The scale limits of Microsoft SQL Server can be found in the following article Editions and supported features of SQL Server 2019 (15.x). For further planning, the following article can be used as a starting point: Planning an SQL Server Installation.
Notes on the General Data Protection Regulation (GDPR)
Personal data (e.g. journal information) is stored in the database. Please note that this may require authorization under data protection law.
Licenses
Licenses for ProCall 7 Enterprise
Hardware recommendation for system expansion (minimum)
Server
- Active users: 50
- CPU: 2 Core, 1,9 GHz
- RAM: 8 GB
- Hard disk: 10 GB
- Network: 50 Mbit/s
System requirements – detailed instructions for suitable system expansion
The number of logged-in users, monitored lines and presences and active softphone calls influence the hardware requirements for the UCServer and the number of media servers.
Here you will find hints and tips for a suitable system design.
Windows client workstation
- CPU: 2 Core, 2 GHz
- RAM: 150 MB
- Hard disk: 300 MB
- Network: 50 Mbit/s
Supported third-party products/interoperability
For further information on supported third-party products and interoperability details for e.g. groupware systems, headsets, telephone systems, please click here:
ProCall 7 Enterprise: Supported third-party products