State of Knowledge

January 2022.
Concerning ProCall 7 Enterprise before Version 7.3.20


On some Android devices, phone calls via softphone are played very quietly, the call quality is poor or you can hear your own echo.


We have worked out the following workaround to this issue:

It often helps to activate the connection service on the Android device.

The connection service is designated differently on different devices. For example, the setting for this can be found under "Call account" on some devices. Ultimately, it is a matter of registering ProCall as an app for telephony.


The problem is solved since Version 7.3.20.

Further information

ProCall mobile app: Notes on the Android ConnectionService

Android call window vs. ProCall Mobile in-app call window