Important information about the installation and setup of ProCall Enterprise

Preparation

• ProCall Enterprise system requirements

  • ProCall Enterprise: Supported third-party products

  • Overview SIP telephone systems for ProCall softphone – compatibility list

• Best practice: Upgrade procedure for major release change: 
  for ProCall 8 Enterprise – for ProCall 7 Enterprise

• Best practice: UCServer/MetaDirectory migration to another Microsoft Windows server

• Microsoft Outlook connection: conversion from MAPI to EWS

• High availability/failure safety and scalability 
  •  ProCall 7 Enterprise: Best practice: Scalability and resilience with ProCall Enterprise via dedicated UC MediaServers

Network & Firewall

• Release ports for estos products – which network interfaces are used?
• Hostnames and IP addresses of online services for firewall configuration

ProCall Meetings integration

• ProCall Meetings
  • Configure ProCall Meetings

Databases

• Best practice: Data migration of UCServer database SQLite <-> Microsoft SQL Server

• Best practice: Conversion of the UCServer database to Microsoft SQL Server

  • Migration of the internal UCServer database from Microsoft Access to SQL Server

• Limitations when using Microsoft SQL Server Express

Softphone, audio/video communication

• Overview SIP telephone systems for ProCall softphone – compatibility list

• Quality of Service (QoS) settings for real-time communications with ProCall Enterprise

• Analysis of softphone behavior

Remote Desktop Services (RDS) or Citrix Virtual Apps (XenApp/XenDesktop)

• Important information about the ProCall Enterprise installation for Citrix and Terminal Server environments

• Setup: enable audio/video communication with Remote Desktop Services (RDS)

• ProCall 7 Enterprise for Citrix Virtual Apps (XenApp/XenDesktop)

Software installation

• MSI installation package parameters
• How do I install the ProCall client for macOS?
• Profile settings for behavior and function of ProCall clients

Smartphone apps and mobile workstations (Remote Office/hotdesking)

• Best practice: Setting up the UCServer for ProCall Mobile Apps
• Best practice: Publish UCServer configuration for external access
• Remote Office feature
• Setting up a multi-user workstation for ProCall Enterprise

User management

• Important information about the installation and setup of ProCall Enterprise

Presence

• Best practice: Administrative specification of content for monitor and favorites in ProCall Enterprise

Contacts and search (data sources)

• Best practice: Administrative specification of search parameters and search results

• Best practice: Administrative specification of data sources and search nodes

• Microsoft Outlook connection: conversion from MAPI to EWS

Microsoft Outlook integration

• ProCall presence is not displayed in Microsoft Outlook

• Dialing from Microsoft Outlook Contacts

Microsoft Teams integration

• ProCall integration in Microsoft Teams
• Start-up ProCall integration in Microsoft Teams

ChatGPT integration

• ChatGPT integration in ProCall 

Business process integration/system integration

• Plan and implement business process integration/system integration in conjunction with estos products