State of Knowledge

June 2019

ProCall Enterprise offers the possibility to centrally define the search parameters, their sequence and the display of the search results. The following article explains how you can configure this centrally.

Setting up the specifications for search parameters and search results requires detailed expertise in the configuration of ProCall/MetaDirectory.

Settings via .xml

Basically the settings in the filessearchparams.xml and searchresult.xml are stored in the %appdata%-Pfad under \ESTOS\ProCall 4.

We recommend configuring the desired settings once on a client via ProCall UI and then rolling out this configuration to all users.

Here users can make changes to the settings.

Central specification via Group Policy

Alternatively, these files can also be specified centrally and the file path rolled out via a registry value SZ_STRING "SuppliedSearchParams” or “SuppliedSearchResult” in HKEY_CURRENT_USER\Software\Policies\ESTOS\UCServer4\CtiMain) via the Group Policy (local path, UNC or http://xxx).

Users cannot make any changes to the settings here.

Example of search results in the client

Example screenshot for the search results in the client, which can be influenced

Beispiel Screenshot ProCall 6 Enterprise Client Suchergebnisse

The search parameters, which are used for a search, can be changed in the file "Searchparam.xml".

Customize search parameters

In the graphical interface of ProCall, for example, this could appear as follows:

Example screenshot: Customize Detail Search under Client Settings

Example XML file

In the XML file this is represented as follows, in this example for the field "Position":

<SearchResultField id="2" activated="1">
<ShowFieldname>1</ShowFieldname>
<ShowCollapsed>1</ShowCollapsed>
<AddParagraph>0</AddParagraph>
<BoldFont>0</BoldFont>
<DisplayFormat>0</DisplayFormat>
<Priority>0</Priority>
<Count>0</Count>
<CustomFieldname>Position</CustomFieldname>
<Action></Action>
<ActionCtrl></ActionCtrl>
<ActionCtrlShift></ActionCtrlShift>
</SearchResultField>

Customize search results

In addition to the search parameters, you can customize the search results list using the Searchresults.xml file.

In the graphical interface of ProCall this looks like this:

Example screenshot: Customize search result under Client settings

If you activate a parameter for the result list here, this will appear in the XML file as follows:

<SearchParamDetail id="2" activated="1" />

In the original state, both files are not present in the roaming directory. They are only written after a manual adjustment has been made in the client, i.e. at least one parameter or one search result in the client settings must be changed (e.g. the customer number in the search results) to create the file.

Example screenshot AppData