State of knowledge

February 2022

Observation and effect

The update service on the ProCall Windows workstation cannot install the ProCall client for Windows or an upgrade from version 6 to 7.3.3.5345/7.3.4.5457 cannot be performed.

Affected versions

Only ProCall Enterprise versions are affected

  • 7.3.3.5345 to 7.3.4.5457 (inclusive) 

Only affected are

  • New installations of the update service on the client with these versions
  • An upgrade from ProCall 6 Enterprise to these versions has been performed.

Details

The ProCall client for Windows update service shipped with versions 7.3.4.5457 and 7.3.3.5345 cannot connect to the UCServer to download and then install the client installation package.

If an older version (i.e. between 7.0.0 and 7.3.2) of the update service of the ProCall client for Windows has already been installed on a Windows workstation, only a working version of the update service has been installed and will not be replaced when updating to an affected version.

Therefore, only new installations or upgrade processes are affected.

Solution/Workaround

When upgrading from ProCall 6 Enterprise to ProCall 7 Enterprise or for a new installation, the ProCall Enterprise 7.3.4.5515 hotfix is used (ProCall 7.3.4 Enterprise Release Notes).

However, if the error has already occurred, the update service must be manually reinstalled with a working version or remotely installed via the UCServer in order to overwrite the faulty update service..
This can only be done manually, because the update service can no longer communicate with the server.

If you are unsure about the installation, please contact our support and specify as precisely as possible which versions you are using, which versions have been updated or upgraded from, or whether it is a new installation.