State of knowledge

June 2022

Observation

Despite user-to-user permissions "See outgoing and incoming phone numbers", the phone number of a colleague's call partner is not displayed in favorites/monitor. 
Only "in call" is displayed.

Example screenshots: estos ProCall – display in monitor/favorites shows "in call" but no phone number 

 

Solution/Procedure

Please check whether the affected line in the UCServer is otherwise assigned to the user as Business (primary line) or Business 2 (secondary line).

Possible cause/explanation

The "View outgoing and incoming call numbers" authorization only applies to the call numbers "Business" (primary line) and "Business 2" (secondary line).
For all other lines (Other lines of the user) the number of the call partner is not displayed.

If the call number assignment in the UCServer is changed, the UCServer must be restarted for the change in permissions to take effect.