Analysis in case of crash of ProCall client for Windows

State of knowledge

October 2022

The ProCall client for Windows crashed.

Check if the latest version of ProCall Enterprise is installed and update if necessary.
Check that the system requirements are met.
Check: Can an event or operation be located where this behavior occurs?

In the ProCall client, set the logging to debug:
Creation of a debug log for ProCall client
Prepare client so that a full memory dump (crash dump) is written in case of a crash:
Creating a full memory dump on the ProCall client
Re-enact event or if this is not possible, wait for the next crash to occur
Note which action was performed last before ProCall client crashed and at what time this happened.
After restarting the ProCall client, create the log files.
Save the Windows Event Logs (Event Viewer).
Create a ticket in our portal https://jira.estos.de/servicedesk/customer/portals and submit the collected data and information.