State of knowledge

October 2023

Product relevance

estos ProCall 8 Enterprise
estos ProCall 7 Enterprise

Log files for operating ProCall Enterprise Servers

Via the Provide log files button, the generated log files of the estos ProCall Enterprise server services are provided in a ZIP archive on the desktop. You can use the following list of log files in this data archive to check whether all relevant data is available.

For analysis, please always submit the complete ZIP archive and not individual log files.

List of log file(s)

Name of the log file(s)SourcePurposeNotes

CallTracker_x.txt

estos UCServer

Logging of call and connection data


ChatGPT_yyyy_mm_dd.x.log

estos UCServer

Logging of ChatGPT operations

From version 8.3.0

Index .x is used only when generating another log file by exceeding the file size limit of 10 MB on the same day

chatv2_x.txt

estos UCServerLogging of chat events

email_SMTPData.xml

estos UCServerLogging of operations for e-mail notification about calls

EUCMediaServer_x.txt

estos UC Media Server

Logging of the UC media server


EUCWeb_x.txt

estos UC Web Server

Outputs of the Web Service Helper


EventLog_x.txt

estos UCServer

Logging of the UCServer core modules


ExternalServiceProvider_yyyy_mm_dd.x.log

estos UCServerLogging of Microsoft Teams couplingIndex .x is used only when generating another log file by exceeding the file size limit of 10 MB on the same day

ICE-Tlog.txt

estos UCServer administration

Issues of the ICE test


mediaav_x.txt

SIP Gateway in the estos UCServer

estos UC media server

UC media server RTP and WebRTC call statistics


redis_x.txt

estos UCServer

Not relevant for estos ProCall Enterprise

Logging of Redis operations in estos ProCall DataCenter


sipav_x.txt

SIP Gateway in estos UCServer

SIP communication between UCServer and SIP PBX


sipfed_x.txt

estos UCServerLogging of communication in connection with SIP federation

smtp_x.txt

estos UCServerLogging of operations for e-mail notification about calls

startup_x.txt

estos UCServer

Logging of the UCServer startup process


ucwebmainx.txt

estos UC web server

Outputs of the Web Server Core


unansweredemail_XSLTData.xml

estos UCServerLogging of operations for e-mail notification about calls

xmppfed_x.txt

estos UCServerLogging of communication related to XMPP federation

(warning)  The following two files are created only when the logs are provided in the ZIP archive, so they are not included in the log directory at runtime of the system.

Admin_ProcessInfo.log

estos UCServer administration

Information about the system environment of the Microsoft Windows User Session


server_licenseconsumers.log

estos UCServer administration

Current snapshot of the licensed users at the time of the provision of the load files


Server_ProcessInfo.log

estos UCServer administration

Information about the system environment from the system point of view


Location of the log files

If the directory for events has not been explicitly changed in the estos UCServer administration, the storage location of the log files on the estos ProCall Enterprise server is set to <UCServerInstDirectory>\logs (e.g. C:\Program Files\estos\UCServer\logs) in the default installation.

Installation log files

Since version 8.1 further log files are created while installation.

Name of the log file(s)SourcePurpose

MSIxxxx.log

MSI installer

Logging installation of UCServer

ucserver_install.log

MSI installer

Logging UCConnect connection

Location of the log files 

The log files of installation of estos ProCall Enterprise servers via "Provide log files" button - as described above - are not included in the ZIP archive. Therefore you have to provide these files separately as required.

These files are stored at %TEMP% bzw. %localappdata%\temp.

Further information

estos ProCall Enterprise Server Logdateien

Creating a debug log for UCServer

Analysis of error messages during installation