estos Tech Essentials
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April 2024
Security advice
- Update recommended! Security notice for installation programs - Microsoft WiX Installer Toolset
Useful information
ProCall 8 Enterprise 8.4 Feature Update and other highlights of March 2024
eCC estos Customer Care - Technical support for end-user companies
estos data backup concept for IT administrators - type and scope of the data to be backed up
Changed IP addresses for our online services - Update your firewall configuration if necessary
In practice
- Video tutorial - Business process integration with MetaDirectory and Salesforce Lightning (webinar recording)
- Server configuration in the ProCall Client workstation settings - what options are there?
Products
- New releases at estos – recently released
Dates
- 23 April 2024 Tech Essentials LIVE – Neue Produkt-Versionen of March 2024
March 2024
Useful information
"Service Releases" and "Maintenance Releases" are now called "Feature Updates" and "Quality Updates"
In practice
- Video tutorial: ProCall Voice Services – commissioning, configuration, new functions (webinar recording)
- Planning and realization of business process integration – replication via MetaDirectory for CRM system Salesforce Lightning
- Login error with the ProCall App for Microsoft Teams – what could be the reason?
- ProCall app for Microsoft Teams is not displayed correctly – content remains empty?
Products
- New releases at estos – recently released
Dates
- 19 March 2024 Tech Essentials LIVE – Integration of business processes with Salesforce
February 2024
Useful information
- ProCall MobiliProCall app for iOS now with support for Apple CarPlay and Siri voice control
- ChatGPT integration – news
- ProCall client for Windows with new DLL for Yealink SDK update
- ProCall mobility services: new list of services avilablety Services Leistungsverzeichnis
In practice
- estos MetaDirectory Enterprise as STARFACE Address book
Products
- New releases at estos – recently released
Dates
- 22/2/2024 Tech Essentials LIVE - ProCall Voice Services – commissioning, configuration, new functions
January 2023
Useful information
Now new: Current messages on the status of our cloud services at support.estos.de
Online licensing for ProCall and MetaDirectory Enterprise – what to do if a permanent internet connection is not possible?
In practice
- Configuration examples for advanced location settings – managing phone numbers correctly
Products
- New releases at estos – recently released
Dates
- 23/1/2024 Tech Essentials LIVE – MetaDirectory Enterprise in large environments
December 2023
Useful information
ProCall 8 Enterprise specifications and ProCall version comparison
Softphone connection to STARFACE White Label PBX – current overview of supported PPX
LDAP directory as data source in the ProCall Enterprise client
In practice
- Video tutorial: New features in ProCall 8 Enterprise Service Release 3 (webinar recording)
- Provide server log files for ProCall Enterprise – now also for coupling with Microsoft Teams and ChatGPT
- ProCall client crashes during phone calls and other actions – check Microsoft Edge WebView runtime version
Products
- New releases at estos – recently released
Dates
estos product support – availability at the turn of the year 2023/2024
Make a note now: 23/1/2024 Tech Essentials LIVE – MetaDirectory Enterprise in large environments
November 2023
Useful information
Release for ProCall 8 Enterprise Services Release 3 (Version 8.3) on 26/10/2023 – what's new?
Release for ProCall Voice Services 2310.0 on 26/10/2023 – what's new?
ChatGPT integration in ProCall 8 Enterprise – requirements, setup and possible uses
MetaDirectory Enterprise and Microsoft Dynamics – which systems does replication work for?
In practice
- Video tutorial: Softphone – mastering technical challenges (webinar recording)
- Analyze packet loss rate/connection quality for softphone calls: Our tool ScanMediaAVLogs for analyzing statistical data of the UC media server
- Softphone lines out of service after update to UCServer 8.3 – certification error?
Products
- New releases at estos – recently released
Dates
- Tech Essentials LIVE on Tuesday 21.11.2023 - What's new in ProCall 8 Enterprise 8.3 (SR3)
October 2023
Useful information
Things to know about communication with ProCall – how do the components work together in SIP calls with ProCall mobile app and internal/external phones?
In practice
- Use user-defined actions in ProCall – execute URL via default browser
- Video Tutorial: System integration - creating and managing custom actions in ProCall (webinar recording)
Products
- New releases at estos – recently released
Dates
Tech Essentials LIVE on Tuesday 17 October 2023: Softphone – overcoming technical challenges
September 2023
Useful information
Authentication with Kerberos at ProCall – useful information about usage/prioritization/deactivation
How can ProCall Enterprise UCServer administration be moved to another system (remote)?
ProCall App for Microsoft Teams: improved login and display – please replace manifest file
SIP calls between two ProCall Enterprise softphone clients for Windows within a LAN
In practice
- Testing audio devices for ProCall – what to do if audio/video wizard does not respond?
- Detailed error analysis: Increase the number of log files for ProCall Enterprise
- Partial display issues of MetaDirectory app for MS Teams
- Online licensing for ProCall 8 Enterprise in conjunction with Sophos UTM 9
- ECSTA for Mitel MiVoice Office 400 – line status red – indication of missing licenses on PBX
Products
- New releases at estos – recently released
Dates
- 21 September 2023 Tech Essentials LIVE – create and manage custom actions in ProCall
- 27-28 September 2023: estos Partner Summit 2023 at Europa-Park Rust. Germany
August 2023
Useful information
Video Tutorial: New features in ProCall 8 Enterprise service release 2 (webinar recording)
Updated system requirements: ProCall 8 Enterprise and Microsoft SQL Server 2022
MetaDirectory 6 Enterprise is now available – with online licensing
Our Apps for Microsoft Teams – Microsoft does not yet support third-party apps in preview/preview versions
In practice
- CLIP No Screening – how do I set up signaling for the cloud PBX ProCall Voice Services?
- Setting up notifications for ProCall Enterprise – configuration notes
- MetaDirectory replication – avoiding character encoding problems with ODBC text replication
Products
- New releases at estos – recently released
Dates
- estos Partner Summit 2023 – 27-28 September 2023 at the Europa-Park Rust, Germany
July 2023
Useful information
- New: ProCall 8 Enterprise 8.2, ProCall Voice Services 2306 and the ProCall App for Microsoft Teams
- ProCall Enterprise: How do the components work together for SIP softphone and audio/video?
- DTMF transmission in softphone mode with ProCall Enterprise
- An example of business process integration: ProCall and Cobra CRM PLUS
- ECSTA for Broadworks – call waiting is disabled – background
- ProCall in the banking sector: ProCall 8 passes the security test for third-party applications at ATRUVIA
In practice
- Chat in ProCall 8 Enterprise – how to start a group chat?
- Upgrade scenario: from ProCall 6 Enterprise to ProCall 8 Enterprise
- Video tutorial: Procedure in case of crashes of our estos products (webinar recording)
- MetaDirectory replication stops at 9,999 contacts – check file size – adjust TransactSize
- Holding a call with the ProCall mobile app on the iPhone – what are the options?
- User accounts, groups and profile assignments are lost – what could be the reason?
Products
New releases at estos – recently released
Dates
18/7/2023 Tech Essentials LIVE – new features in service release 2 of ProCall 8 Enterprise
June 2023
Useful information
ProCall mobile app for iOS does not connect to ProCall 7 Enterprise Server: Update to PCE V 7.7 required
Cloud PBX: How can I change the number of users for ProCall Voice Services?
Can I customize the e-mail template for "Send journal entry by e-mail..."?
Create system requirement for ProCall DataCenter – Example: Install Redis on Ubuntu 2204
In practice
Project example: Upgrade ProCall 6 to 7 and server change from Windows 2012R2 to 2019
Data backup with ProCall Enterprise – How to export and re-import configuration data?
Increase MetaDirectory availability – use DNS round robin
Video tutorial: Increase MetaDirectory availability (webinar recording)
ProCall Mobile App "does not ring" when the app is in the background – what to do?
Products
New releases at estos – recently released
Dates
- 20/6/2023 Tech Essentials LIVE – Procedure in case of crashes of our estos products
May 2023
Useful information
- Using ProCall Voice Services on the move – what should I bear in mind when commissioning?
In practice
Video Tutorial: New features in ProCall 8 Enterprise Service Release 1 (Webinar recording)
SIP phones cannot register at estos uaCSTA server for SIP phones – check network path and port assignment
ProCall 8 Enterprise Chat – what information is needed for debugging/error analysis?
MetaDirectory call number resolution does not always work – what could be the reason?
Products
New releases at estos – recently released
Dates
- Reminder for 31/5/2023: Goodwill provision for mobile apps expires!
- 16/5/2023 Tech Essentials LIVE – increase availability of MetaDirectory
April 2023
Useful information
- Now available: ProCall 8 Enterprise SR1 – what's new?
- Now available: ProCall Voice Services – the cloud PBX from estos
- Revised: MetaDirectory overview of the most important articles
In practice
Video tutorial: ProCall Voice Services – licensing and commissioning (Webinar recording)
Customize search results in MetaDirectory – add database fields
Second call to a softphone line does not generate a journal entry – check signaling
Products
New releases at estos – recently released
Dates
- Monday 17/4/2023 Tech Essentials LIVE – innovations in ProCall 8 Enterprise Service Release 1
March 2023
Useful information
- Web editor for contact details customization
- ProCall DataCenter service specifications
- Tech Essentials LIVE – missed the date? – available video recordings
In practice
Recording Tech Essentials LIVE from February 2023 – number formatting
How to change the port for the UC Media Server?
Invite to ProCall Meetings – can I specify that an invitation is not automatically created for Microsoft Teams meeting?
License cannot be entered in UCConnect – button to add license is not available
Products
New releases at estos – recently released
Dates
- Reminder for 31/5/2023: Goodwill provision for mobile apps expires!
- 21/3/2023 Tech Essentials LIVE – news from estos product support
- Make a note now: 18/4/2023 Tech Essentials LIVE – news from estos product support
February 2023
Useful information
ProCall Voice Services in the field test – the new cloud PBX from estos
How to disable insecure encryption protocols: Notes on TLS 1.0/1.1
ECSTA – better overview of the most important articles
Microsoft support ended for Windows 8.1 – updated system requirements
In practice
Webinar Recording: Tech Essentials LIVE January 2023 – set up estos MetaDirectory app for Microsoft Teams
ProCall mobile app reports server "not trusted"? Check problems with SSL certificate
estos ProCall Enterprise client log files
Products
New releases at estos – recently released
Dates
- 21/2/2023: Tech Essentials LIVE – news from estos product support
- Make a note now: 21/3/2023 Tech Essentials LIVE – latest news from estos product support
January 2023
Useful information
- ProCall 8 Enterprise – service specification
- ECTA for SIP Phones and Gigaset Pro end devices and base stations
- ECSTA for SIP Phones in combination with Telekom CompanyFlex Cloud PBX – why do I need a second SIP account on the end device?
In practice
TextChat in ProCall Enterprise does not work as expected – analysis procedure
ProCall client cannot be started in a CITRIX environment – set SeamlessFlag
What to do if ProCall client for Windows crashes? Procedure for the analysis
Analysis of error messages during installation for ProCall Enterprise
Dates
- Provision of ProCall Mobile Apps and EOL of ProCall 6 Enterprise - grace period until 31.05.2023
- 17/1/2023: Tech Essentials LIVE – news from estos product support
- Make a note now: 21/2/2023: Tech Essentials LIVE – news from estos product support
December 2022
Useful information
Video tutorial: How does the estos ticket system work?
ProCall 7 Enterprise – technical overview at support.estos.de
Interface DATEV Telephony and ProCall Enterprise via MetaDirectory – instructions
In practice
Webinar Recording: Tech Essentials LIVE from 15/11/2022 – setup and administration tips for what's new in ProCall 8 Enterprise
Quick guide: How can I use the new editor to customize contact details and call windows?
Delayed audio throughput – new values since ProCall 7 Enterprise 7.2
ProCall Enterprise log files in ZIP archive – how can I check if all log files are present?
Connection instructions for innovaphone PBX – select UDP for SIP transport
Products
New releases at estos – recently released
Dates
- Reminder. Please schedule: estos Product Support – availability at the turn of the year 2022/2023
- Reminder: 31/12/2022 EOL (End of Life) for ProCall 6 Enterprise – end of deployment for mobile apps to PCE6
- 17/1/2023: Tech Essentials LIVE – news from estos product support
November 2022
Useful information
- ProCall 8 Enterprise available – technical overview at support.estos.de
- ProCall 8 Enterprise and the new SIP trunk registration (via SIP system networking) – enabling softphone functions
- New editor in ProCall 8 Enterprise – adjustments to the call window for contact details
- "VPN-less" with ProCall 8 Enterprise: Connect ProCall client for Windows easily via UCConnect
- Online licensing in ProCall 8 Enterprise
In practice
Webinar Recording: Tech Essentials LIVE from 18/10/2022 – latest from product support
Can I easily change the user name in ProCall Enterprise?
How can I change/reset the admin password in MetaDirectory administrator?
Products
New releases at estos – recently released
Dates
- 15/11/2022: Tech Essentials LIVE – news from estos product support
- Make a note now: 17/1/2023 Tech Essentials LIVE – news from estos product support
- Reminder. Please schedule: estos Product Support – availability at the turn of the year 2022/2023
- Reminder: 12/31/2022 EOL (End of Life) for ProCall 6 Enterprise – end of deployment for mobile apps to PCE6
September 2022
Useful information
- Webinar Recording: Tech Essentials LIVE from 16/8/2022 – latest from product support – permissions, services and number formatting
- ProCall DataCenter user management – change of management server and transfer of contacts from monitor and favorites
- ProCall Mobile App and End of Life of ProCall 6 Enterprise at the end of 2022
In practice
Interference with the audio transmission? Check the behavior of the audio devices
Select, test and set up camera and microphone with the ProCall audio/video wizard
Access to camera and microphone blocked? Log files entries (in the WebRTC trace) provide clues
Products
New releases at estos – recently released
Dates
- Mark your calendar now: 18/10/2022: Tech Essentials LIVE – ProCall 8 Enterprise and selected support articles and questions
August 2022
Useful information
ProCall Meetings – online meetings and video conferences now for 50 participants
Version comparisons now with overview of security advice
Things to know about ProCall Monitor and Favorites – interesting articles
When does call protection take effect with "Busy on Busy"/"Reject call when busy"?
In practice
ProCall Enterprise incorrectly configured? Provide configuration data for analysis via data export in UCServer administration
SIP user registration on the PBX/vPBX
Products
New releases at estos – recently released
Dates
- Make a note now: 20/9/2022: Tech Essentials LIVE – news from estos product support
July 2022
Useful information
HD Voice/HD telephony: Excellent voice quality for ProCall Enterprise softphone
ECSTA for SIP Phones in connection with STARFACE released
ProCall Enterprise Terms of Use – licensed and activated users (named users vs. concurrent users)
ProCall DataCenter – unified communications for high user numbers, complex environments and distributed locations
Webinar recording: Tech Essentials LIVE from 21/6/2022 – latest from product support
Webinar recording: Number resolution for Microsoft Teams with estos MetaDirectory and SBC anynode from TE-Systems
In practice
UC media server newly configured – why should I update to ProCall 7.4.2?
Call partner of a team member is not displayed in Monitor/Favorites despite authorization – workaround
Password entered incorrectly? What happens after several incorrect login attempts to ProCall?
Where can I find the log files for ProCall client for macOS?
Products
New releases at estos – recently released
Dates
- 19/7/2022: Tech Essentials LIVE – news from estos product support
- Mark your calendar now: 16/8/2022: Tech Essentials LIVE – news from estos product support
- 31/12/2022: End of Life for ProCall 6 Enterprise – End of Deployment for mobile apps to PCE6
June 2022
Useful information
ProCall integration in Microsoft Teams – how can I use a custom app registration?
CEBP Business process integration/system integration – how deep?
Omit MetaDirectory contacts – database wizard: use regular expressions
ProCall Integration in Microsoft Teams – custom app registration
Webinar recording Tech Essentials LIVE from 17/5/2022: ProCall 7 Enterprise – what's new in service release 4 incl. requirements/commissioning of the new STUN/TURN alternative coTurn.
In practice
ProCall client for Windows: Main window or monitor do not appear – workaround
Best Practice: Scalability and resilience with ProCall Enterprise via dedicated UC MediaServers
Products
New releases at estos – recently released
Dates
- 21.06.2022: Tech Essentials LIVE – news from estos product support
May 2022
Useful information
Call number resolution for Microsoft Teams via LDAP connection of estos MetaDirectory to Session Border Controller
Enable call control with Yealink headsets – Yealink SDK not included in ProCall 7 Enterprise as of R 7.4.1 due to false positive Sophos warning message
ProCall Meetings: Where can I find information on innovations, outages or upcoming maintenance work? – the Status Monitor
Avaya Inc. confirms successful compliance test for estos ECSTA 6 with Avaya IP Office Server Edition
Call Routing via group call/overflow group: New hints for connecting ProCall Enterprise and STARFACE PBX
In practice
- ProCall mobile app for Android: When dialing via softphone line, a GSM call is initiated – cause and procedure
- ProCall mobile app for Android: Create screenshot does not work – activation required
- Create debug log for ProCall Analytics
- Find out the port assignment of an application
Products
New releases at estos – recently released
Dates
- 16/5/2022 and 1/6/2022: Next steps in the transition to the new ticket system for product support
- 17/5/2022: Tech Essentials LIVE – ProCall 7 Enterprise – news in service release 4 incl. requirements/commissioning of the new STUN/TURN alternative coTurn
- 10/6/2022: Technical webinar on call number resolution in Microsoft Teams
April 2022
Security notes
- Update recommended: Security advice for webrtc third_party boringssl (CVE-2022-0778)
- Update recommended: Security advise for zlib memory corruption (CVE-2018-25032)
- Not affected: estos software from critical vulnerability in Log4Spring (CVE-2022-22963)
Useful information
Video tutorial on Support 2.0 – access to the new estos ticket system
New in ProCall Enterprise 7.4: Enable and use ProCall Meetings integration for ProCall client for Windows
New in ProCall 7 Enterprise SR4: Support for new Busylight models
Performance monitoring for ProCall Enterprise
In practice
- MetaDirectory Enterprise: Replication when connected to Microsoft SQL Server via ODBC halves field contents
- After updating to 7.4.0.5782, the ProCall client does not start – Sophos message malicious exploit
- Softphone lines do not register – what to do?
Products
- New releases at estos – recently released
Dates
- May 2022: End of Maintenance (EoM) for ixi-UMS 6.x Enterprise and ProCall 6 Enterprise
- Discontinuation for estos STUN/TURN server: 29/3/2022 in download package ProCall 7 Enterprise (Add-Ons) deprecated – alternative solution
- 17/5/2022: Tech Essentials LIVE – ProCall 7 Enterprise – news in Service Release 4 incl. requirements/commissioning of the new STUN/TURN alternative coTurn
- 19/4/2022: Tech Essentials LIVE – administrative default content for monitor and favorites in ProCall Enterprise
March 2022
Security notes
- Update recommended: Security advice for ProCall Enterprise WebService – jquery versions from 1.2 to 3.5
- Update recommended: Security advice for ProCall Enterprise XMPP Federation and ECSTA for SIP phones – Expat/Libexpat versions prior to 2.4.4
- Not affected: estos software and the vulnerability in critical vulnerabilities in PJSIP
Useful information
STUN/TURN Server: Notes on requirements and commissioning
Global permissions in UCServer
In practice
- New best practice video tutorial: Set up replicator for Microsoft Dynamics 365 in MetaDirectory
- ECSTA for OpenScape Business has no connection after update (V2→V3)
Products
- New releases at estos – recently released
Dates
- Tuesday 19/4/2022: Tech Essentials LIVE – Administrative specification of content for monitor and favorites in ProCall Enterprise
February 2022
Useful information
ProCall Enterprise and the integration with Microsoft Teams – recording of our webinar
ProCall Enterprise and integration with groupware systems
Pilot phase starts: Technical support at estos with new access points for product support
In practice
- Update Server: Roll out automatic updates to ProCall clients
- estos UC media server service terminates unexpectedly
- Remote Office to Alcatel-Lucent OmniPCX Enterprise (OXE)
Products
- New releases at estos – recently released
Dates
- Tuesday 15/3/2022: Tech Essentials LIVE – Product Support 2.0: New additions
January 2022
Useful information
- ProCall Enterprise and STARFACE Cloud PBX successfully tested
- ProCall Enterprise and Busylight support: kuando Busylight models from Plenom
- ProCall 7.3 passes the safety-related test for third-party applications at ATRUVIA
- Hotfixes for MetaDirectory 5 Enterprise and Replicators for EWS, Graph and Salesforce
- Microsoft Dynamics 365 (CRM) replication fails with MetaDirectory 4 Enterprise – End of Life reached
- Data protection-friendly basic settings in ProCall Enterprise – GDPR
- ProCall Enterprise and Cloud PBX Ready: C+ITEC AG is now called Firstcom Europe
In practice
- ProCall Enterprise and integration in Microsoft Teams
- UCConnect: Unlock cloud services – End customer account and retailer account – ProCall Business
- Own line is not displayed in ProCall client for Windows
- ECSTA for SIP Phones: How device IDs are managed in a multi-client environment
Products
- New releases at estos – recently released
Dates
- 18/1/22: Premiere Tech Essentials LIVE – ProCall Enterprise groupware integration of Microsoft interfaces
- 15/2/22: Tech Essentials LIVE – MetaDirectory 5 Enterprise – Startup replicator for Microsoft Dynamics 365