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February 2024

Useful information

  • ProCall MobiliProCall app for iOS now with support for Apple CarPlay and Siri voice control
  • ChatGPT integration – news
  • ProCall client for Windows with new DLL for Yealink SDK update
  • ProCall mobility services: new list of services avilablety Services Leistungsverzeichnis

In practice

  • estos MetaDirectory Enterprise as STARFACE Address book

Products

  • New releases at estos – recently released

Dates

  • 22/2/2024 Tech Essentials LIVE - ProCall Voice Services – commissioning, configuration, new functions

January 2023

Useful information

  • Now new: Current messages on the status of our cloud services at support.estos.de

  • Online licensing for ProCall and MetaDirectory Enterprise – what to do if a permanent internet connection is not possible?

In practice

  • Configuration examples for advanced location settings – managing phone numbers correctly

Products

  • New releases at estos – recently released

Dates

  • 23/1/2024 Tech Essentials LIVE – MetaDirectory Enterprise in large environments

December 2023

Useful information

  • ProCall 8 Enterprise specifications and ProCall version comparison

  • Softphone connection to STARFACE White Label PBX – current overview of supported PPX

  • LDAP directory as data source in the ProCall Enterprise client

In practice

  • Video tutorial: New features in ProCall 8 Enterprise Service Release 3 (webinar recording)
  • Provide server log files for ProCall Enterprise – now also for coupling with Microsoft Teams and ChatGPT
  • ProCall client crashes during phone calls and other actions – check Microsoft Edge WebView runtime version

Products

  • New releases at estos – recently released

Dates

  • estos product support – availability at the turn of the year 2023/2024

  • Make a note now: 23/1/2024 Tech Essentials LIVE – MetaDirectory Enterprise in large environments


November 2023

Useful information

  • Release for ProCall 8 Enterprise Services Release 3 (Version 8.3) on 26/10/2023 – what's new?

  • Release for ProCall Voice Services 2310.0 on 26/10/2023 – what's new?

  • ChatGPT integration in ProCall 8 Enterprise – requirements, setup and possible uses

  • MetaDirectory Enterprise and Microsoft Dynamics – which systems does replication work for?

In practice

  • Video tutorial: Softphone – mastering technical challenges (webinar recording)
  • Analyze packet loss rate/connection quality for softphone calls: Our tool ScanMediaAVLogs for analyzing statistical data of the UC media server
  • Softphone lines out of service after update to UCServer 8.3 – certification error?

Products

  • New releases at estos – recently released

Dates

  • Tech Essentials LIVE on Tuesday 21.11.2023 - What's new in ProCall 8 Enterprise 8.3 (SR3)

October 2023

Useful information

  • Things to know about communication with ProCall – how do the components work together in SIP calls with ProCall mobile app and internal/external phones?

In practice

  • Use user-defined actions in ProCall – execute URL via default browser
  • Video Tutorial: System integration - creating and managing custom actions in ProCall (webinar recording)

Products

  • New releases at estos – recently released

Dates

  • Tech Essentials LIVE on Tuesday 17 October 2023: Softphone – overcoming technical challenges


September 2023

Useful information

  • Authentication with Kerberos at ProCall – useful information about usage/prioritization/deactivation

  • How can ProCall Enterprise UCServer administration be moved to another system (remote)?

  • ProCall App for Microsoft Teams: improved login and display – please replace manifest file

  • SIP calls between two ProCall Enterprise softphone clients for Windows within a LAN

In practice

  • Testing audio devices for ProCall – what to do if audio/video wizard does not respond?
  • Detailed error analysis: Increase the number of log files for ProCall Enterprise
  • Partial display issues of MetaDirectory app for MS Teams
  • Online licensing for ProCall 8 Enterprise in conjunction with Sophos UTM 9
  • ECSTA for Mitel MiVoice Office 400 – line status red – indication of missing licenses on PBX

Products

  • New releases at estos – recently released

Dates

  • 21 September 2023 Tech Essentials LIVE – create and manage custom actions in ProCall
  • 27-28 September 2023: estos Partner Summit 2023 at Europa-Park Rust. Germany

August 2023

Useful information

  • Video Tutorial: New features in ProCall 8 Enterprise service release 2 (webinar recording)

  • Updated system requirements: ProCall 8 Enterprise and Microsoft SQL Server 2022

  • MetaDirectory 6 Enterprise is now available – with online licensing

  • Our Apps for Microsoft Teams – Microsoft does not yet support third-party apps in preview/preview versions

In practice

  • CLIP No Screening – how do I set up signaling for the cloud PBX ProCall Voice Services?
  • Setting up notifications for ProCall Enterprise – configuration notes
  • MetaDirectory replication – avoiding character encoding problems with ODBC text replication

Products

  • New releases at estos – recently released

Dates

  • estos Partner Summit 2023 – 27-28 September 2023 at the Europa-Park Rust, Germany

July 2023

Useful information

  • New: ProCall 8 Enterprise 8.2, ProCall Voice Services 2306 and the ProCall App for Microsoft Teams
  • ProCall Enterprise: How do the components work together for SIP softphone and audio/video?
  • DTMF transmission in softphone mode with ProCall Enterprise
  • An example of business process integration: ProCall and Cobra CRM PLUS
  • ECSTA for Broadworks – call waiting is disabled – background
  • ProCall in the banking sector: ProCall 8 passes the security test for third-party applications at ATRUVIA

In practice

  • Chat in ProCall 8 Enterprise – how to start a group chat?
  • Upgrade scenario: from ProCall 6 Enterprise to ProCall 8 Enterprise
  • Video tutorial: Procedure in case of crashes of our estos products (webinar recording)
  • MetaDirectory replication stops at 9,999 contacts – check file size – adjust TransactSize
  • Holding a call with the ProCall mobile app on the iPhone – what are the options?
  • User accounts, groups and profile assignments are lost – what could be the reason?

Products

  • New releases at estos – recently released

Dates

  • 18/7/2023 Tech Essentials LIVE – new features in service release 2 of ProCall 8 Enterprise


June 2023

Useful information

  • ProCall mobile app for iOS does not connect to ProCall 7 Enterprise Server: Update to PCE V 7.7 required

  • Cloud PBX: How can I change the number of users for ProCall Voice Services?

  • Can I customize the e-mail template for "Send journal entry by e-mail..."?

  • Create system requirement for ProCall DataCenter – Example: Install Redis on Ubuntu 2204

In practice

  • Project example: Upgrade ProCall 6 to 7 and server change from Windows 2012R2 to 2019

  • Data backup with ProCall Enterprise – How to export and re-import configuration data?

  • Increase MetaDirectory availability – use DNS round robin

  • Video tutorial: Increase MetaDirectory availability (webinar recording)

  • ProCall Mobile App "does not ring" when the app is in the background – what to do?

Products

  • New releases at estos – recently released

Dates

  • 20/6/2023 Tech Essentials LIVE – Procedure in case of crashes of our estos products

May 2023

Useful information

  • Using ProCall Voice Services on the move – what should I bear in mind when commissioning?

In practice

  • Video Tutorial: New features in ProCall 8 Enterprise Service Release 1 (Webinar recording)

  • SIP phones cannot register at estos uaCSTA server for SIP phones – check network path and port assignment

  • ProCall 8 Enterprise Chat – what information is needed for debugging/error analysis?

  • MetaDirectory call number resolution does not always work – what could be the reason?

Products

  • New releases at estos – recently released

Dates

  • Reminder for 31/5/2023: Goodwill provision for mobile apps expires!
  • 16/5/2023 Tech Essentials LIVE – increase availability of MetaDirectory

April 2023

Useful information

  • Now available: ProCall 8 Enterprise SR1 – what's new?
  • Now available: ProCall Voice Services – the cloud PBX from estos
  • Revised: MetaDirectory overview of the most important articles 

In practice

  • Video tutorial: ProCall Voice Services – licensing and commissioning (Webinar recording)

  • Customize search results in MetaDirectory – add database fields

  • Second call to a softphone line does not generate a journal entry – check signaling

Products

  • New releases at estos – recently released

Dates

  • Monday 17/4/2023 Tech Essentials LIVE – innovations in ProCall 8 Enterprise Service Release 1

March 2023

Useful information

  • Web editor for contact details customization
  • ProCall DataCenter service specifications
  • Tech Essentials LIVE – missed the date? – available video recordings 

In practice

  • Recording Tech Essentials LIVE from February 2023 – number formatting

  • How to change the port for the UC Media Server?

  • Invite to ProCall Meetings – can I specify that an invitation is not automatically created for Microsoft Teams meeting?

  • License cannot be entered in UCConnect – button to add license is not available

Products

  • New releases at estos – recently released

Dates

  • Reminder for 31/5/2023: Goodwill provision for mobile apps expires!
  • 21/3/2023 Tech Essentials LIVE – news from estos product support
  • Make a note now: 18/4/2023 Tech Essentials LIVE – news from estos product support

February 2023

Useful information

  • ProCall Voice Services in the field test – the new cloud PBX from estos

  • How to disable insecure encryption protocols: Notes on TLS 1.0/1.1

  • ECSTA – better overview of the most important articles

  • Microsoft support ended for Windows 8.1 – updated system requirements

In practice

  • Webinar Recording: Tech Essentials LIVE January 2023 – set up estos MetaDirectory app for Microsoft Teams

  • ProCall mobile app reports server "not trusted"? Check problems with SSL certificate

  • estos ProCall Enterprise client log files 

Products

  • New releases at estos – recently released

Dates

  • 21/2/2023: Tech Essentials LIVE – news from estos product support 
  • Make a note now: 21/3/2023 Tech Essentials LIVE – latest news from estos product support

January 2023

Useful information

  • ProCall 8 Enterprise – service specification
  • ECTA for SIP Phones and Gigaset Pro end devices and base stations 
  • ECSTA for SIP Phones in combination with Telekom CompanyFlex Cloud PBX – why do I need a second SIP account on the end device?

In practice

  • TextChat in ProCall Enterprise does not work as expected – analysis procedure

  • ProCall client cannot be started in a CITRIX environment – set SeamlessFlag

  • What to do if ProCall client for Windows crashes? Procedure for the analysis

  • Analysis of error messages during installation for ProCall Enterprise 

Dates

  • Provision of ProCall Mobile Apps and EOL of ProCall 6 Enterprise - grace period until 31.05.2023
  • 17/1/2023: Tech Essentials LIVE – news from estos product support
  • Make a note now: 21/2/2023: Tech Essentials LIVE – news from estos product support

December 2022

Useful information

  • Video tutorial: How does the estos ticket system work?

  • ProCall 7 Enterprise – technical overview at support.estos.de

  • Interface DATEV Telephony and ProCall Enterprise via MetaDirectory – instructions

In practice

  • Webinar Recording: Tech Essentials LIVE from 15/11/2022 – setup and administration tips for what's new in ProCall 8 Enterprise

  • Quick guide: How can I use the new editor to customize contact details and call windows?

  • Delayed audio throughput – new values since ProCall 7 Enterprise 7.2

  • ProCall Enteprise log files in ZIP archive – how can I check if all log files are present?

  • Connection instructions for innovaphone PBX – select UDP for SIP transport 

Products

  • New releases at estos – recently released

Dates

  • Reminder. Please schedule: estos Product Support – availability at the turn of the year 2022/2023
  • Reminder: 31/12/2022 EOL (End of Life) for ProCall 6 Enterprise – end of deployment for mobile apps to PCE6
  • 17/1/2023: Tech Essentials LIVE – news from estos product support

November 2022

Useful information

  • ProCall 8 Enterprise available – technical overview at support.estos.de
  • ProCall 8 Enterprise and the new SIP trunk registration (via SIP system networking) – enabling softphone functions
  • New editor in ProCall 8 Enterprise – adjustments to the call window for contact details
  • "VPN-less" with ProCall 8 Enterprise: Connect ProCall client for Windows easily via UCConnect
  • Online licensing in ProCall 8 Enterprise

In practice

  • Webinar Recording: Tech Essentials LIVE from 18/10/2022 – latest from product support

  • Can I easily change the user name in ProCall Enterprise?

  • How can I change/reset the admin password in MetaDirectory administrator? 

Products

  • New releases at estos – recently released

Dates

  • 15/11/2022: Tech Essentials LIVE – news from estos product support
  • Make a note now: 17/1/2023 Tech Essentials LIVE – news from estos product support
  • Reminder. Please schedule: estos Product Support – availability at the turn of the year 2022/2023
  • Reminder: 12/31/2022 EOL (End of Life) for ProCall 6 Enterprise – end of deployment for mobile apps to PCE6

September 2022

Useful information

  • Webinar Recording: Tech Essentials LIVE from 16/8/2022 – latest from product support – permissions, services and number formatting
  • ProCall DataCenter user management – change of management server and transfer of contacts from monitor and favorites
  • ProCall Mobile App and End of Life of ProCall 6 Enterprise at the end of 2022

In practice

  • Interference with the audio transmission? Check the behavior of the audio devices

  • Select, test and set up camera and microphone with the ProCall audio/video wizard

  • Access to camera and microphone blocked? Log files entries (in the WebRTC trace) provide clues 

Products

  • New releases at estos – recently released

Dates

  • Mark your calendar now: 18/10/2022: Tech Essentials LIVE – ProCall 8 Enterprise and selected support articles and questions

August 2022

Useful information

  • ProCall Meetings – online meetings and video conferences now for 50 participants

  • Version comparisons now with overview of security advice 

  • Things to know about ProCall Monitor and Favorites – interesting articles

  • When does call protection take effect with "Busy on Busy"/"Reject call when busy"?

In practice

  • ProCall Enterprise incorrectly configured? Provide configuration data for analysis via data export in UCServer administration

  • SIP user registration on the PBX/vPBX

Products

  • New releases at estos – recently released

Dates

  • Make a note now: 20/9/2022: Tech Essentials LIVE – news from estos product support

July 2022

Useful information

  • HD Voice/HD telephony: Excellent voice quality for ProCall Enterprise softphone

  • ECSTA for SIP Phones in connection with STARFACE released

  • ProCall Enterprise Terms of Use – licensed and activated users (named users vs. concurrent users)

  • ProCall DataCenter – unified communications for high user numbers, complex environments and distributed locations

  • Webinar recording: Tech Essentials LIVE from 21/6/2022 – latest from product support

  • Webinar recording: Number resolution for Microsoft Teams with estos MetaDirectory and SBC anynode from TE-Systems

In practice

  • UC media server newly configured – why should I update to ProCall 7.4.2?

  • Call partner of a team member is not displayed in Monitor/Favorites despite authorization – workaround

  • Password entered incorrectly? What happens after several incorrect login attempts to ProCall?

  • Where can I find the log files for ProCall client for macOS?

Products

  • New releases at estos – recently released

Dates

  • 19/7/2022: Tech Essentials LIVE – news from estos product support
  • Mark your calendar now: 16/8/2022: Tech Essentials LIVE – news from estos product support
  • 31/12/2022: End of Life for ProCall 6 Enterprise – End of Deployment for mobile apps to PCE6

June 2022

Useful information

  • ProCall integration in Microsoft Teams – how can I use a custom app registration?

  • CEBP Business process integration/system integration – how deep?

  • Omit MetaDirectory contacts – database wizard: use regular expressions

  • ProCall Integration in Microsoft Teams – custom app registration

  • Webinar recording Tech Essentials LIVE from 17/5/2022: ProCall 7 Enterprise – what's new in service release 4 incl. requirements/commissioning of the new STUN/TURN alternative coTurn.

In practice

  • ProCall client for Windows: Main window or monitor do not appear – workaround

  • Best Practice: Scalability and resilience with ProCall Enterprise via dedicated UC MediaServers

Products

  • New releases at estos – recently released

Dates

  • 21.06.2022: Tech Essentials LIVE – news from estos product support

May 2022

Useful information

  • Call number resolution for Microsoft Teams via LDAP connection of estos MetaDirectory to Session Border Controller

  • Enable call control with Yealink headsets – Yealink SDK not included in ProCall 7 Enterprise as of R 7.4.1 due to false positive Sophos warning message

  • ProCall Meetings: Where can I find information on innovations, outages or upcoming maintenance work? – the Status Monitor

  • Avaya Inc. confirms successful compliance test for estos ECSTA 6 with Avaya IP Office Server Edition

  • Call Routing via group call/overflow group: New hints for connecting ProCall Enterprise and STARFACE PBX

In practice

  • ProCall mobile app for Android: When dialing via softphone line, a GSM call is initiated – cause and procedure
  • ProCall mobile app for Android: Create screenshot does not work – activation required
  • Create debug log for ProCall Analytics
  • Find out the port assignment of an application

Products

  • New releases at estos – recently released

Dates

  • 16/5/2022 and 1/6/2022: Next steps in the transition to the new ticket system for product support
  • 17/5/2022: Tech Essentials LIVE – ProCall 7 Enterprise – news in service release 4 incl. requirements/commissioning of the new STUN/TURN alternative coTurn
  • 10/6/2022: Technical webinar on call number resolution in Microsoft Teams 

April 2022

Security notes

  • Update recommended: Security advice for webrtc third_party boringssl (CVE-2022-0778)
  • Update recommended: Security advise for zlib memory corruption (CVE-2018-25032)
  • Not affected: estos software from critical vulnerability in Log4Spring (CVE-2022-22963)

Useful information

  • Video tutorial on Support 2.0 – access to the new estos ticket system

  • New in ProCall Enterprise 7.4: Enable and use ProCall Meetings integration for ProCall client for Windows

  • New in ProCall 7 Enterprise SR4: Support for new Busylight models

  • Performance monitoring for ProCall Enterprise

In practice

  • MetaDirectory Enterprise: Replication when connected to Microsoft SQL Server via ODBC halves field contents
  • After updating to 7.4.0.5782, the ProCall client does not start – Sophos message malicious exploit
  • Softphone lines do not register – what to do?

Products

  • New releases at estos – recently released

Dates

  • May 2022: End of Maintenance (EoM) for ixi-UMS 6.x Enterprise and ProCall 6 Enterprise
  • Discontinuation for estos STUN/TURN server: 29/3/2022 in download package ProCall 7 Enterprise (Add-Ons) deprecated – alternative solution
  • 17/5/2022: Tech Essentials LIVE – ProCall 7 Enterprise – news in Service Release 4 incl. requirements/commissioning of the new STUN/TURN alternative coTurn
  • 19/4/2022: Tech Essentials LIVE – administrative default content for monitor and favorites in ProCall Enterprise

March 2022

Security notes

  • Update recommended: Security advice for ProCall Enterprise WebService – jquery versions from 1.2 to 3.5
  • Update recommended: Security advice for ProCall Enterprise XMPP Federation and ECSTA for SIP phones – Expat/Libexpat versions prior to 2.4.4
  • Not affected: estos software and the vulnerability in critical vulnerabilities in PJSIP

Useful information

  • STUN/TURN Server: Notes on requirements and commissioning

  • Global permissions in UCServer

In practice

  • New best practice video tutorial: Set up replicator for Microsoft Dynamics 365 in MetaDirectory
  • ECSTA for OpenScape Business has no connection after update (V2→V3)

Products

  • New releases at estos – recently released

Dates

  • Tuesday 19/4/2022: Tech Essentials LIVE – Administrative specification of content for monitor and favorites in ProCall Enterprise

February 2022

Useful information

  • ProCall Enterprise and the integration with Microsoft Teams – recording of our webinar

  • ProCall Enterprise and integration with groupware systems

  • Pilot phase starts: Technical support at estos with new access points for product support

In practice

  • Update Server: Roll out automatic updates to ProCall clients
  • estos UC media server service terminates unexpectedly
  • Remote Office to Alcatel-Lucent OmniPCX Enterprise (OXE)

Products

  • New releases at estos – recently released

Dates

  • Tuesday 15/3/2022: Tech Essentials LIVE – Product Support 2.0: New additions

January 2022

Useful information

  • ProCall Enterprise and STARFACE Cloud PBX successfully tested
  • ProCall Enterprise and Busylight support: kuando Busylight models from Plenom
  • ProCall 7.3 passes the safety-related test for third-party applications at ATRUVIA
  • Hotfixes for MetaDirectory 5 Enterprise and Replicators for EWS, Graph and Salesforce
  • Microsoft Dynamics 365 (CRM) replication fails with MetaDirectory 4 Enterprise – End of Life reached
  • Data protection-friendly basic settings in ProCall Enterprise – GDPR
  • ProCall Enterprise and Cloud PBX Ready: C+ITEC AG is now called Firstcom Europe

In practice

  • ProCall Enterprise and integration in Microsoft Teams
  • UCConnect: Unlock cloud services – End customer account and retailer account – ProCall Business
  • Own line is not displayed in ProCall client for Windows
  • ECSTA for SIP Phones: How device IDs are managed in a multi-client environment

Products

  • New releases at estos – recently released

Dates

  • 18/1/22: Premiere Tech Essentials LIVE – ProCall Enterprise groupware integration of Microsoft interfaces
  • 15/2/22: Tech Essentials LIVE – MetaDirectory 5 Enterprise – Startup replicator for Microsoft Dynamics 365

Previous Tech Essentials

Tech Essentials Archive 2021

Tech Essentials Archive 2020