estos Tech Essentials
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March 2023
Useful information
- Web editor for contact details customization
- ProCall DataCenter service specifications
- Tech Essentials LIVE – Missed the date? – Available video recordings
In practice
Recording Tech Essentials LIVE from February 2023 – number formatting
How to change the port for the UC Media Server?
Invite to ProCall Meetings – can I specify that an invitation is not automatically created for Microsoft Teams meeting?
License cannot be entered in UCConnect – button to add license is not available
Products
New releases at estos – recently released
Dates
- Reminder for 31/5/2023: Goodwill provision for mobile apps expires!
- 21/3/2023 Tech Essentials LIVE – news from estos product support
- Make a note now: 18/4/2023 Tech Essentials LIVE – news from estos product support
February 2023
Useful information
ProCall Voice Services in the field test – the new cloud PBX from estos
How to disable insecure encryption protocols: Notes on TLS 1.0/1.1
ECSTA – better overview of the most important articles
Microsoft support ended for Windows 8.1 – updated system requirements
In practice
Webinar Recording: Tech Essentials LIVE January 2023 – set up estos MetaDirectory app for Microsoft Teams
ProCall mobile app reports server "not trusted"? Check problems with SSL certificate
estos ProCall Enterprise client log files
Products
New releases at estos – recently released
Dates
- 21/2/2023: Tech Essentials LIVE – news from estos product support
- Make a note now: 21/3/2023 Tech Essentials LIVE – latest news from estos product support
January 2023
Useful information
- ProCall 8 Enterprise – service specification
- ECTA for SIP Phones and Gigaset Pro end devices and base stations
- ECSTA for SIP Phones in combination with Telekom CompanyFlex Cloud PBX – why do I need a second SIP account on the end device?
In practice
TextChat in ProCall Enterprise does not work as expected – analysis procedure
ProCall client cannot be started in a CITRIX environment – set SeamlessFlag
What to do if ProCall client for Windows crashes? Procedure for the analysis
Analysis of error messages during installation for ProCall Enterprise
Dates
- Provision of ProCall Mobile Apps and EOL of ProCall 6 Enterprise - grace period until 31.05.2023
- 17/1/2023: Tech Essentials LIVE – news from estos product support
- Make a note now: 21/2/2023: Tech Essentials LIVE – news from estos product support
December 2022
Useful information
Video tutorial: How does the estos ticket system work?
ProCall 7 Enterprise – technical overview at support.estos.de
Interface DATEV Telephony and ProCall Enterprise via MetaDirectory – instructions
In practice
Webinar Recording: Tech Essentials LIVE from 15/11/2022 – setup and administration tips for what's new in ProCall 8 Enterprise
Quick guide: How can I use the new editor to customize contact details and call windows?
Delayed audio throughput – new values since ProCall 7 Enterprise 7.2
ProCall Enteprise log files in ZIP archive – how can I check if all log files are present?
Connection instructions for innovaphone PBX – select UDP for SIP transport
Products
New releases at estos – recently released
Dates
- Reminder. Please schedule: estos Product Support – availability at the turn of the year 2022/2023
- Reminder: 31/12/2022 EOL (End of Life) for ProCall 6 Enterprise – end of deployment for mobile apps to PCE6
- 17/1/2023: Tech Essentials LIVE – News from estos product support
November 2022
Useful information
- ProCall 8 Enterprise available – technical overview at support.estos.de
- ProCall 8 Enterprise and the new SIP trunk registration (via SIP system networking) – enabling softphone functions
- New editor in ProCall 8 Enterprise – adjustments to the call window for contact details
- "VPN-less" with ProCall 8 Enterprise: Connect ProCall client for Windows easily via UCConnect
- Online licensing in ProCall 8 Enterprise
In practice
Webinar Recording: Tech Essentials LIVE from 18/10/2022 – latest from product support
Can I easily change the user name in ProCall Enterprise?
How can I change/reset the admin password in MetaDirectory administrator?
Products
New releases at estos – recently released
Dates
- 15/11/2022: Tech Essentials LIVE – news from estos product support
- Make a note now: 17/1/2023 Tech Essentials LIVE – news from estos product support
- Reminder. Please schedule: estos Product Support – availability at the turn of the year 2022/2023
- Reminder: 12/31/2022 EOL (End of Life) for ProCall 6 Enterprise – End of deployment for mobile apps to PCE6
September 2022
Useful information
- Webinar Recording: Tech Essentials LIVE from 16/8/2022 – latest from product support – permissions, services and number formatting
- ProCall DataCenter user management – change of management server and transfer of contacts from monitor and favorites
- ProCall Mobile App and End of Life of ProCall 6 Enterprise at the end of 2022
In practice
Interference with the audio transmission? Check the behavior of the audio devices
Select, test and set up camera and microphone with the ProCall audio/video wizard
Access to camera and microphone blocked? Log files entries (in the WebRTC trace) provide clues
Products
New releases at estos – recently released
Dates
- Mark your calendar now: 18/10/2022: Tech Essentials LIVE – ProCall 8 Enterprise and selected support articles and questions
August 2022
Useful information
ProCall Meetings – online meetings and video conferences now for 50 participants
Version comparisons now with overview of security advice
Things to know about ProCall Monitor and Favorites – interesting articles
When does call protection take effect with "Busy on Busy"/"Reject call when busy"?
In practice
ProCall Enterprise incorrectly configured? Provide configuration data for analysis via data export in UCServer administration
SIP user registration on the PBX/vPBX
Products
New releases at estos – recently released
Dates
- Make a note now: 20/9/2022: Tech Essentials LIVE – news from estos product support
July 2022
Useful information
HD Voice/HD telephony: Excellent voice quality for ProCall Enterprise softphone
ECSTA for SIP Phones in connection with STARFACE released
ProCall Enterprise Terms of Use – licensed and activated users (named users vs. concurrent users)
ProCall DataCenter – unified communications for high user numbers, complex environments and distributed locations
Webinar recording: Tech Essentials LIVE from 21/6/2022 – latest from product support
Webinar recording: Number resolution for Microsoft Teams with estos MetaDirectory and SBC anynode from TE-Systems
In practice
UC media server newly configured – why should I update to ProCall 7.4.2?
Call partner of a team member is not displayed in Monitor/Favorites despite authorization – workaround
Password entered incorrectly? What happens after several incorrect login attempts to ProCall?
Where can I find the log files for ProCall client for macOS?
Products
New releases at estos – recently released
Dates
- 19/7/2022: Tech Essentials LIVE – news from estos product support
- Mark your calendar now: 16/8/2022: Tech Essentials LIVE – news from estos product support
- 31/12/2022: End of Life for ProCall 6 Enterprise – End of Deployment for mobile apps to PCE6
June 2022
Useful information
ProCall integration in Microsoft Teams – how can I use a custom app registration?
CEBP Business process integration/system integration – how deep?
Omit MetaDirectory contacts – database wizard: use regular expressions
ProCall Integration in Microsoft Teams – custom app registration
Webinar recording Tech Essentials LIVE from 17/5/2022: ProCall 7 Enterprise – what's new in service release 4 incl. requirements/commissioning of the new STUN/TURN alternative coTurn.
In practice
ProCall client for Windows: Main window or monitor do not appear – workaround
Best Practice: Scalability and resilience with ProCall Enterprise via dedicated UC MediaServers
Products
New releases at estos – recently released
Dates
- 21.06.2022: Tech Essentials LIVE – news from estos product support
May 2022
Useful information
Call number resolution for Microsoft Teams via LDAP connection of estos MetaDirectory to Session Border Controller
Enable call control with Yealink headsets – Yealink SDK not included in ProCall 7 Enterprise as of R 7.4.1 due to false positive Sophos warning message
ProCall Meetings: Where can I find information on innovations, outages or upcoming maintenance work? – the Status Monitor
Avaya Inc. confirms successful compliance test for estos ECSTA 6 with Avaya IP Office Server Edition
Call Routing via group call/overflow group: New hints for connecting ProCall Enterprise and STARFACE PBX
In practice
- ProCall mobile app for Android: When dialing via softphone line, a GSM call is initiated – cause and procedure
- ProCall mobile app for Android: Create screenshot does not work – activation required
- Create debug log for ProCall Analytics
- Find out the port assignment of an application
Products
New releases at estos – recently released
Dates
- 16/5/2022 and 1/6/2022: Next steps in the transition to the new ticket system for product support
- 17/5/2022: Tech Essentials LIVE – ProCall 7 Enterprise – news in service release 4 incl. requirements/commissioning of the new STUN/TURN alternative coTurn
- 10/6/2022: Technical webinar on call number resolution in Microsoft Teams
April 2022
Security notes
- Update recommended: Security advice for webrtc third_party boringssl (CVE-2022-0778)
- Update recommended: Security advise for zlib memory corruption (CVE-2018-25032)
- Not affected: estos software from critical vulnerability in Log4Spring (CVE-2022-22963)
Useful information
Video tutorial on Support 2.0 – access to the new estos ticket system
New in ProCall Enterprise 7.4: Enable and use ProCall Meetings integration for ProCall client for Windows
New in ProCall 7 Enterprise SR4: Support for new Busylight models
Performance monitoring for ProCall Enterprise
In practice
- MetaDirectory Enterprise: Replication when connected to Microsoft SQL Server via ODBC halves field contents
- After updating to 7.4.0.5782, the ProCall client does not start – Sophos message malicious exploit
- Softphone lines do not register – what to do?
Products
- New releases at estos – recently released
Dates
- May 2022: End of Maintenance (EoM) for ixi-UMS 6.x Enterprise and ProCall 6 Enterprise
- Discontinuation for estos STUN/TURN server: 29/3/2022 in download package ProCall 7 Enterprise (Add-Ons) deprecated – alternative solution
- 17/5/2022: Tech Essentials LIVE – ProCall 7 Enterprise – news in Service Release 4 incl. requirements/commissioning of the new STUN/TURN alternative coTurn
- 19/4/2022: Tech Essentials LIVE – administrative default content for monitor and favorites in ProCall Enterprise
March 2022
Security notes
- Update recommended: Security advice for ProCall Enterprise WebService – jquery versions from 1.2 to 3.5
- Update recommended: Security advice for ProCall Enterprise XMPP Federation and ECSTA for SIP phones – Expat/Libexpat versions prior to 2.4.4
- Not affected: estos software and the vulnerability in critical vulnerabilities in PJSIP
Useful information
STUN/TURN Server: Notes on requirements and commissioning
Global permissions in UCServer
In practice
- New best practice video tutorial: Set up replicator for Microsoft Dynamics 365 in MetaDirectory
- ECSTA for OpenScape Business has no connection after update (V2→V3)
Products
- New releases at estos – recently released
Dates
- Tuesday 19/4/2022: Tech Essentials LIVE – Administrative specification of content for monitor and favorites in ProCall Enterprise
February 2022
Useful information
ProCall Enterprise and the integration with Microsoft Teams – recording of our webinar
ProCall Enterprise and integration with groupware systems
Pilot phase starts: Technical support at estos with new access points for product support
In practice
- Update Server: Roll out automatic updates to ProCall clients
- estos UC media server service terminates unexpectedly
- Remote Office to Alcatel-Lucent OmniPCX Enterprise (OXE)
Products
- New releases at estos – recently released
Dates
- Tuesday 15/3/2022: Tech Essentials LIVE – Product Support 2.0: New additions
January 2022
Useful information
- ProCall Enterprise and STARFACE Cloud PBX successfully tested
- ProCall Enterprise and Busylight support: kuando Busylight models from Plenom
- ProCall 7.3 passes the safety-related test for third-party applications at ATRUVIA
- Hotfixes for MetaDirectory 5 Enterprise and Replicators for EWS, Graph and Salesforce
- Microsoft Dynamics 365 (CRM) replication fails with MetaDirectory 4 Enterprise – End of Life reached
- Data protection-friendly basic settings in ProCall Enterprise – GDPR
- ProCall Enterprise and Cloud PBX Ready: C+ITEC AG is now called Firstcom Europe
In practice
- ProCall Enterprise and integration in Microsoft Teams
- UCConnect: Unlock cloud services – End customer account and retailer account – ProCall Business
- Own line is not displayed in ProCall client for Windows
- ECSTA for SIP Phones: How device IDs are managed in a multi-client environment
Products
- New releases at estos – recently released
Dates
- 18/1/22: Premiere Tech Essentials LIVE – ProCall Enterprise groupware integration of Microsoft interfaces
- 15/2/22: Tech Essentials LIVE – MetaDirectory 5 Enterprise – Startup replicator for Microsoft Dynamics 365
December 2021
Security notes
- Security advice for ProCall client for Windows – Apache log4net versions before 2.0.10
- estos software not affected by critical vulnerability in log4j (CVE-2021-44228)
Useful information
- ProCall Mobile app for Android: Set call window and call account
In practice
- Set up default presence and telephony applications in Microsoft Office
- Extend call window to display a URL
- ProCall Business license cannot be entered in the UCConnect portal
- Revised: ContactMerge with MetaDirectory – combine search results from different data sources
- Text/CSV file replication fails due to an incorrect record
Products
- New releases at estos – recently released
Dates
- Reminder: NGN21 shutdown from 31/12/2021
- Premiere: Tech Essentials LIVE on 18/1/2022 – ProCall Enterprise groupware integration of Microsoft interfaces
November 2021
Useful information
- Deactivation of NGN21 (beta) as of 1/1/22
- Cloud PBX ready: Ostertag DeTeWe OD Cloud and Placetel PROFI vPBX successfully tested with ProCall Enterprise
- Checklist for Softphone installation
- Audio gaps with increasing call duration – disable jitter buffer in UC Media Server
- Version comparison revised – version development – Windows operating systems and Cloud PBX
In Practice
- Sending an e-mail does not open the desired mail program – set default mail client to Outlook
- Best Practice installation of ECSTA for SIP Phones: Video tutorial (webinar recording)
- Audio quality with Jabra Headset Engage – sound too low
Products
- New releases at estos – recently released
October 2021
Useful information
- Field testing of ProCall Business
- ProCall Enterprise and Mobile app: Notes on installation, configuration, and error analysis
- ProCall Meetings – revised dashboard with favorites and frequently visited meeting rooms
- Installation guide for ProCall client for macOS
- ProCall and the new Microsoft Windows 11 and Windows Server 2022 operating systems
Products
- New releases at estos – recently released
September 2021
Useful information
- Best Practice: Set up replicator for Microsoft Dynamics 365 in MetaDirectory
- Guide: Create ticket for estos technical support
- Set up call forwarding for ProCall Enterprise
In Practice
- Authentication method not supported – error message on ProCall client after MetaDirectory server update
- Create call forwarding profile: Call forwarding types are not supported by system TSP
Products
- New releases at estos – recently released
August 2021
Useful information
Use virtual backgrounds in ProCall Meetings
Useful information
Tips and tricks: Use onboard tools to record meetings
Useful information
ProCall Enterprise with Cloud PBX CITEC Universe – supported telephony features
Useful information
Using projects in ProCall Enterprise – code number in front of the call number
Useful information
Screen sharing in Citrix/Terminal Server environments: Multiple screens/monitor selection do not work
In Practice
Automatic redial on ProCall client does not work
In Practice
Crash of the UCServer service – analysis options
Products
New releases at estos – recently released
July 2021
Useful information
ProCall Meetings: Improved analysis options and assistance with problems
Useful information
Activating and setting up services via UCConnect
Useful information
Retrieve WebRTC statistics information on ProCall Enterprise client
Useful information
Increase number of WebRTCTrace files for analysis of softphone behavior
Useful information
VoIP readiness analysis to be performed in case of fluctuating voice quality or unstable connections
Useful information
Custom links in the chat window
Useful information
Setting up Custom Tabs in ProCall Enterprise for Microsoft Edge (Chromium)
Useful information
Connection of smartphones to the MetaDirectory via LDAP
In Practice
Automatic line assignment does not work – location incorrectly configured?
Products
New releases at estos – recently released
June 2021
Useful information
ProCall Meetings and ProCall Enterprise Client for Windows: Start instant meetings
Useful information
Useful information about the ProCall App
Useful information
Delayed audio throughput on SIP softphone lines
Useful information
Customize MetaDirectory search results
Useful information
MetaDirectory Replicator for Microsoft Dynamics 365: more fields via FetchXML
Useful information
No public folder replication for Microsoft Office 365 – shared mailbox for central contact data
In Practice
Procedure in case of MetaDirectory service crash/failure
In Practice
What to do if the ProCall client stops responding?
Dates
7 July 2021: Webinar on installation and configuration UCConnect, Mobile Apps und Contact portal
Products
New releases at estos – recently released
May 2021
Useful information
Troubleshooting for ProCall Meetings users
Useful information
Information about the installation and setup of ProCall Enterprise
Useful information
Check playback and recording of audio devices with poor voice quality
Useful information
Our advice on setting up audio/video communication with Remote Desktop Services (RDS).
Useful information
Best Practice: Notes on the upgrade procedure for ixi-UMS Business (major release change 6.x to 7.x)
In Practice
High CPU load on the terminal server?
In Practice
Callback timer for held calls with Panasonic telephone systems
In Practice
Best Practice for Data migration of UCServer database SQLite <-> Microsoft SQL Server
In Practice
Provide data for analysis: Generate debug log for ECSTA for SIP Phones
Dates
15 May 2021: FTP server for uploading data for analysis will be switched off
Products
31 May 2021: EoM and EoL for ECSTA 5 and ixi-UMS 6 Business
Produkte
New releases by estos – recently released
April 2021
Useful information
ProCall Enterprise and Cloud PBX: bis. cloud and Universe
Useful information
Using Microsoft SQL Server Express – not fully recommended as a database for UCServer
In practice
Network analysis via PCAP recording on UCServer – creating a trace with Wireshark
In practice
Dialing from Microsoft Outlook – more articles available
In practice
End devices: Connect Jabra EVOLVE 65 headset correctly for ProCall Enterprise
In practice
Integrate monitoring of a door camera/intercom system into the call window
In practice
Problems with audio transmission with Alcatel OmniPCX Enterprise (OXE) R12.4
Dates
Technical support: e-mail address helpdesk@estos.de is switched off
Products
Renaming: ECSTA for Teles is now called ECSTA for Communi5
Products
New releases by estos – recently released
March 2021
Useful information
High availability/failure safety and scalability with ProCall Enterprise
Useful information
ProCall Meetings – integration in ProCall
Useful information
Unified messaging and online services – set up ixi-UMS for online mail server
Useful information
Integration of Microsoft Teams with ProCall Enterprise
In practice
Permissions for AD group members are not considered – primary group as the reason?
In practice
uaCSTA problems in connection with Yealink and 3CX
Products
estos ECSTA 6 receives certification from Atos for Unify Open Scape Voice V10
Products
New releases by estos – recently released
February 2021
In practice
Dialing from Microsoft Outlook 2016 contacts via ProCall Enterprise
In practice
Group permissions and superordinate role Group leader
Useful information
Firewall configuration – positive list for use of online services with UCConnect and ProCall Meetings
Products
New releases by estos – recently released
Products
Announcements PLCA Product Life-Cycle Announcement
Dates
Smart Working with estos: 1st Digital Partner Forum with Tech Sessions
January 2021
Security note
Update from ProCall Enterprise versions 6 and 7 recommended
Useful information
Microsoft Active Directory user management guide
Useful information
Using remote office function – setup and compatible phone systems
Useful information
Transfer data with ixi-UMS Business
In practice
Manage lines in ProCall Enterprise
In practice
Use regular expressions
In practice
Workaround for "Replicators fail with MetaDirectory 5.0.9.10815"
Products
New releases by estos – recently released