With the estos Tech Essentials, we inform about current topics from technology and support at estos. 
If you don't want to miss a post, simply subscribe to the RSS Feed.


November 2021

Useful information

  • Deactivation of NGN21 (beta) as of 1 January 2022
  • Cloud PBX ready: Ostertag DeTeWe OD Cloud and Placetel PROFI vPBX successfully tested with ProCall Enterprise
  • Checklist for Softphone installation
  • Audio gaps with increasing call duration – disable jitter buffer in UC Media Server
  • Version comparison revised – version development – Windows operating systems and Cloud PBX

In Practice

  • Sending an e-mail does not open the desired mail program – set default mail client to Outlook
  • Best Practice installation of ECSTA for SIP Phones: Video tutorial (webinar recording)
  • Audio quality with Jabra Headset Engage – sound too low

Products

  • New releases at estos – recently released

October 2021

Useful information

  • Field testing of ProCall Business
  • ProCall Enterprise and Mobile app: Notes on installation, configuration, and error analysis
  • ProCall Meetings – revised dashboard with favorites and frequently visited meeting rooms
  • Installation guide for ProCall client for macOS
  • ProCall and the new Microsoft Windows 11 and Windows Server 2022 operating systems

Products

  • New releases at estos – recently released

September 2021

Useful information

  • Best Practice: Set up replicator for Microsoft Dynamics 365 in MetaDirectory
  • Guide: Create ticket for estos technical support
  • Set up call forwarding for ProCall Enterprise

In Practice

  • Authentication method not supported – error message on ProCall client after MetaDirectory server update
  • Create call forwarding profile: Call forwarding types are not supported by system TSP

Products

  • New releases at estos – recently released

August 2021

Useful information
Use virtual backgrounds in ProCall Meetings

Useful information
Tips and tricks: Use onboard tools to record meetings

Useful information
ProCall Enterprise with Cloud PBX CITEC Universe – supported telephony features

Useful information
Using projects in ProCall Enterprise – code number in front of the call number

Useful information
Screen sharing in Citrix/Terminal Server environments: multiple screens/monitor selection does not work

In Practice
Automatic redial on ProCall client does not work

In Practice
Crash of the UCServer service – Analysis options

Products
New releases at estos – recently released


July 2021

Useful information
ProCall Meetings: Improved analysis options and assistance with problems

Useful information
Activating and setting up services via UCConnect

Useful information
Retrieve WebRTC statistics information on ProCall Enterprise client

Useful information
Increase number of WebRTCTrace files for analysis of softphone behavior

Useful information
VoIP readiness analysis to be performed in case of fluctuating voice quality or unstable connections

Useful information
Custom links in the chat window

Useful information
Setting up Custom Tabs in ProCall Enterprise for Microsoft Edge (Chromium)

Useful information
Connection of smartphones to the MetaDirectory via LDAP

In Practice
Automatic line assignment does not work – location incorrectly configured?

Products
New releases at estos – recently released


June 2021

Useful information
ProCall Meetings and ProCall Enterprise Client for Windows: Start instant meetings

Useful information
Useful information about the ProCall App

Useful information
Delayed audio throughput on SIP softphone lines

Useful information
Customize MetaDirectory search results

Useful information
MetaDirectory Replicator for Microsoft Dynamics 365: more fields via FetchXML 

Useful information
No public folder replication for Microsoft Office 365 – Shared mailbox for central contact data

In Practice
Procedure in case of MetaDirectory service crash/failure

In Practice
What to do if the ProCall Client stops responding?

Dates
7 July 2021: Webinar on installation and configuration UCConnect, Mobile Apps und Contact portal

Products
New releases at estos – recently released


May 2021

Useful information
Troubleshooting for ProCall Meetings users

Useful information
Information about the installation and setup of ProCall Enterprise

Useful information
Check playback and recording of audio devices with poor voice quality

Useful information
Our advice on setting up audio/video communication with Remote Desktop Services (RDS).

Useful information
Best Practice: Notes on the upgrade procedure for ixi-UMS Business (major release change 6.x to 7.x)

In Practice
High CPU load on the terminal server?

In Practice
Callback timer for held calls with Panasonic telephone systems

In Practice
Best Practice for Data migration of UCServer database SQLite <-> Microsoft SQL Server

In Practice
Provide data for analysis: Generate debug log for ECSTA for SIP Phones

Dates
15 May 2021: FTP server for uploading data for analysis will be switched off

Products
31 May 2021: EoM and EoL for ECSTA 5 and ixi-UMS 6 Business

Produkte
New releases by estos – recently released


April 2021

Useful information
ProCall Enterprise and Cloud PBX: bis. cloud and Universe

Useful information
Using Microsoft SQL Server Express – not fully recommended as a database for UCServer

In practice
Network analysis via PCAP recording on UCServer – Creating a trace with Wireshark

In practice
Dialing from Microsoft Outlook – more articles available

In practice
End devices: Connect Jabra EVOLVE 65 headset correctly for ProCall Enterprise

In practice
Integrate monitoring of a door camera/intercom system into the call window 

In practice
Problems with audio transmission with Alcatel OmniPCX Enterprise (OXE) R12.4 

Dates
Technical support: e-mail address helpdesk@estos.de is switched off

Products
Renaming: ECSTA for Teles is now called ECSTA for Communi5

Products
N
ew releases by estos – recently released


March 2021

Useful information
High availability/failure safety and scalability with ProCall Enterprise 

Useful information
ProCall Meetings – Integration in ProCall

Useful information
Unified messaging and online services – set up ixi-UMS for online mail server

Useful information
Integration of Microsoft Teams with ProCall Enterprise

In practice
Permissions for AD group members are not considered – Primary group as the reason?

In practice
uaCSTA problems in connection with Yealink and 3CX

Products
estos ECSTA 6 receives certification from Atos for Unify Open Scape Voice V10

Products
New releases by estos – recently released


February 2021

In practice
Dialing from Microsoft Outlook 2016 contacts via ProCall Enterprise

In practice
Group permissions and superordinate role Group leader

Useful information
Firewall configuration – positive list for use of online services with UCConnect and ProCall Meetings

Products
New releases by estos – recently released

Products
Announcements PLCA Product Life-Cycle Announcement

Dates
Smart Working with estos: 1st Digital Partner Forum with Tech Sessions

January 2021

Security note
Update from ProCall Enterprise versions 6 and 7 recommended

Useful information
Microsoft Active Directory user management guide

Useful information
Using remote office function – setup and compatible phone systems

Useful information
Transfer data with ixi-UMS Business

In practice
Manage lines in ProCall Enterprise

In practice
Use regular expressions

In practice
Workaround for "Replicators fail with MetaDirectory 5.0.9.10815"

Products
New releases by estos – recently released


December 2020

Useful information
Quality of Service (QoS) for ProCall Enterprise

Useful information
Migration paths for ProCall Enterprise

Useful information
Microsoft Active Directory Integration: Set up write access with dedicated users

Useful information
Tool for checking TAPI lines and TSP

In practice
Analysis of the softphone behavior: No dial tone/busy tone 

In practice
UCServer service does not start

In practice
ECSTA for SIP Phones: Number signaling with leading hash #

Tutorial
Quick Start Guide for users: ProCall Client for Windows


November 2020

Products
ProCall 7 Enterprise SR1 available

Products
Overview of product lifecycle of estos products

Useful information
Hardware recommendations for ProCall Enterprise

Useful information
Product change for settings with Microsoft Internet Explorer

Useful information
Set up ProCall Enterprise for a home office (VPN) and mobile access

Useful information
Use in hosting scenarios: Automated configuration of UCServer update service

In practice 
Best Practice: Use replicated Active Directory servers and DNS round-robin to connect ProCall Enterprise and MetaDirectory


October 2020

Security advice
Update of ProCall Enterprise versions 6 and 7 recommended

Events
Migration of Microsoft for EWS Exchange Web Services on 13 October 2020

Useful information
Support of headsets in Citrix environments

In practice
Guide to the analysis of softphone behavior

In practice
Guide to upgrade to ProCall 7 Enterprise

Interoperability
Current ProCall 7 Enterprise system requirements