With the estos Tech Essentials, we inform about current topics from technology and support at estos.

If you don't want to miss a post, just subscribe to the Tech Essentials Newsletter


June 2022

Useful information

  • ProCall integration in Microsoft Teams - How can I use a custom app registration?

  • CEBP Business process integration/system integration – how deep?

  • Omit MetaDirectory contacts – database wizard: use regular expressions

  • ProCall Integration in Microsoft Teams – custom app registration

  • Webinar recording Tech Essentials LIVE from 17/5/2022: ProCall 7 Enterprise – What's new in Service Release 4 incl. requirements/commissioning of the new STUN/TURN alternative coTurn.

In practice

  • ProCall client for Windows: Main window or monitor do not appear – workaround

  • Best Practice: Scalability and resilience with ProCall Enterprise via dedicated UC MediaServers

Products

  • New releases at estos – recently released

Dates

  • 21.06.2022: Tech Essentials LIVE – News from estos product support

May 2022

Useful information

  • Call number resolution for Microsoft Teams via LDAP connection of estos MetaDirectory to Session Border Controller

  • Enable call control with Yealink headsets – Yealink SDK not included in ProCall 7 Enterprise as of R 7.4.1 due to false positive Sophos warning message

  • ProCall Meetings: Where can I find information on innovations, outages or upcoming maintenance work? – The Status Monitor

  • Avaya Inc. confirms successful compliance test for estos ECSTA 6 with Avaya IP Office Server Edition

  • Call Routing via group call/overflow group: New hints for connecting ProCall Enterprise and STARFACE PBX

In practice

  • ProCall mobile app for Android: When dialing via softphone line, a GSM call is initiated – cause and procedure
  • ProCall mobile app for Android: Create screenshot does not work – activation required
  • Create debug log for ProCall Analytics
  • Find out the port assignment of an application

Products

  • New releases at estos – recently released

Dates

  • 16/5/2022 and 1/6/2022: Next steps in the transition to the new ticket system for product support
  • 17/5/2022: Tech Essentials LIVE – ProCall 7 Enterprise – News in Service Release 4 incl. requirements/commissioning of the new STUN/TURN alternative coTurn
  • 10/6/2022: Technical webinar on call number resolution in Microsoft Teams 

April 2022

Security notes

  • Update recommended: Security advice for webrtc third_party boringssl (CVE-2022-0778)
  • Update recommended: Security advise for zlib memory corruption (CVE-2018-25032)
  • Not affected: estos software from critical vulnerability in Log4Spring (CVE-2022-22963)

Useful information

  • Video tutorial on Support 2.0 – access to the new estos ticket system

  • New in ProCall Enterprise 7.4: Enable and use ProCall Meetings integration for ProCall client for Windows

  • New in ProCall 7 Enterprise SR4: Support for new Busylight models

  • Performance monitoring for ProCall Enterprise

In practice

  • MetaDirectory Enterprise: Replication when connected to Microsoft SQL Server via ODBC halves field contents
  • After updating to 7.4.0.5782, the ProCall client does not start – Sophos message malicious exploit
  • Softphone lines do not register – what to do?

Products

  • New releases at estos – recently released

Dates

  • May 2022: End of Maintenance (EoM) for ixi-UMS 6.x Enterprise and ProCall 6 Enterprise
  • Discontinuation for estos STUN/TURN server: 29/3/2022 in download package ProCall 7 Enterprise (Add-Ons) deprecated – alternative solution
  • 17/5/2022: Tech Essentials LIVE – ProCall 7 Enterprise – news in Service Release 4 incl. requirements/commissioning of the new STUN/TURN alternative coTurn
  • 19/4/2022: Tech Essentials LIVE – administrative default content for monitor and favorites in ProCall Enterprise

March 2022

Security notes

  • Update recommended: Security advice for ProCall Enterprise WebService – jquery versions from 1.2 to 3.5
  • Update recommended: Security advice for ProCall Enterprise XMPP Federation and ECSTA for SIP phones – Expat/Libexpat versions prior to 2.4.4
  • Not affected: estos software and the vulnerability in critical vulnerabilities in PJSIP

Useful information

  • STUN/TURN Server: Notes on requirements and commissioning

  • Global permissions in UCServer

In practice

  • New best practice video tutorial: Set up replicator for Microsoft Dynamics 365 in MetaDirectory
  • ECSTA for OpenScape Business has no connection after update (V2→V3)

Products

  • New releases at estos – recently released

Dates

  • Tuesday 19/4/2022: Tech Essentials LIVE – Administrative specification of content for monitor and favorites in ProCall Enterprise

February 2022

Useful information

  • ProCall Enterprise and the integration with Microsoft Teams – recording of our webinar

  • ProCall Enterprise and integration with groupware systems

  • Pilot phase starts: Technical support at estos with new access points for product support

In practice

  • Update Server: Roll out automatic updates to ProCall clients
  • estos UC media server service terminates unexpectedly
  • Remote Office to Alcatel-Lucent OmniPCX Enterprise (OXE)

Products

  • New releases at estos – recently released

Dates

  • Tuesday 15/3/2022: Tech Essentials LIVE – Product Support 2.0: New additions

January 2022

Useful information

  • ProCall Enterprise and STARFACE Cloud PBX successfully tested
  • ProCall Enterprise and Busylight support: kuando Busylight models from Plenom
  • ProCall 7.3 passes the safety-related test for third-party applications at ATRUVIA
  • Hotfixes for MetaDirectory 5 Enterprise and Replicators for EWS, Graph and Salesforce
  • Microsoft Dynamics 365 (CRM) replication fails with MetaDirectory 4 Enterprise – End of Life reached
  • Data protection-friendly basic settings in ProCall Enterprise – GDPR
  • ProCall Enterprise and Cloud PBX Ready: C+ITEC AG is now called Firstcom Europe

In practice

  • ProCall Enterprise and integration in Microsoft Teams
  • UCConnect: Unlock cloud services – End customer account and retailer account – ProCall Business
  • Own line is not displayed in ProCall client for Windows
  • ECSTA for SIP Phones: How device IDs are managed in a multi-client environment

Products

  • New releases at estos – recently released

Dates

  • 18/1/22: Premiere Tech Essentials LIVE – ProCall Enterprise groupware integration of Microsoft interfaces
  • 15/2/22: Tech Essentials LIVE – MetaDirectory 5 Enterprise – Startup replicator for Microsoft Dynamics 365

December 2021

Security notes

  • Security advice for ProCall client for Windows – Apache log4net versions before 2.0.10
  • estos software not affected by critical vulnerability in log4j (CVE-2021-44228)

Useful information

  • ProCall Mobile app for Android: Set call window and call account

In practice

  • Set up default presence and telephony applications in Microsoft Office
  • Extend call window to display a URL
  • ProCall Business license cannot be entered in the UCConnect portal
  • Revised: ContactMerge with MetaDirectory – combine search results from different data sources
  • Text/CSV file replication fails due to an incorrect record

Products

  • New releases at estos – recently released

Dates

  • Reminder: NGN21 shutdown from 31/12/2021
  • Premiere: Tech Essentials LIVE on 18/1/2022 – ProCall Enterprise groupware integration of Microsoft interfaces

November 2021

Useful information

  • Deactivation of NGN21 (beta) as of 1/1/22
  • Cloud PBX ready: Ostertag DeTeWe OD Cloud and Placetel PROFI vPBX successfully tested with ProCall Enterprise
  • Checklist for Softphone installation
  • Audio gaps with increasing call duration – disable jitter buffer in UC Media Server
  • Version comparison revised – version development – Windows operating systems and Cloud PBX

In Practice

  • Sending an e-mail does not open the desired mail program – set default mail client to Outlook
  • Best Practice installation of ECSTA for SIP Phones: Video tutorial (webinar recording)
  • Audio quality with Jabra Headset Engage – sound too low

Products

  • New releases at estos – recently released

October 2021

Useful information

  • Field testing of ProCall Business
  • ProCall Enterprise and Mobile app: Notes on installation, configuration, and error analysis
  • ProCall Meetings – revised dashboard with favorites and frequently visited meeting rooms
  • Installation guide for ProCall client for macOS
  • ProCall and the new Microsoft Windows 11 and Windows Server 2022 operating systems

Products

  • New releases at estos – recently released

September 2021

Useful information

  • Best Practice: Set up replicator for Microsoft Dynamics 365 in MetaDirectory
  • Guide: Create ticket for estos technical support
  • Set up call forwarding for ProCall Enterprise

In Practice

  • Authentication method not supported – error message on ProCall client after MetaDirectory server update
  • Create call forwarding profile: Call forwarding types are not supported by system TSP

Products

  • New releases at estos – recently released

August 2021

Useful information
Use virtual backgrounds in ProCall Meetings

Useful information
Tips and tricks: Use onboard tools to record meetings

Useful information
ProCall Enterprise with Cloud PBX CITEC Universe – supported telephony features

Useful information
Using projects in ProCall Enterprise – code number in front of the call number

Useful information
Screen sharing in Citrix/Terminal Server environments: Multiple screens/monitor selection do not work

In Practice
Automatic redial on ProCall client does not work

In Practice
Crash of the UCServer service – analysis options

Products
New releases at estos – recently released


July 2021

Useful information
ProCall Meetings: Improved analysis options and assistance with problems

Useful information
Activating and setting up services via UCConnect

Useful information
Retrieve WebRTC statistics information on ProCall Enterprise client

Useful information
Increase number of WebRTCTrace files for analysis of softphone behavior

Useful information
VoIP readiness analysis to be performed in case of fluctuating voice quality or unstable connections

Useful information
Custom links in the chat window

Useful information
Setting up Custom Tabs in ProCall Enterprise for Microsoft Edge (Chromium)

Useful information
Connection of smartphones to the MetaDirectory via LDAP

In Practice
Automatic line assignment does not work – location incorrectly configured?

Products
New releases at estos – recently released


June 2021

Useful information
ProCall Meetings and ProCall Enterprise Client for Windows: Start instant meetings

Useful information
Useful information about the ProCall App

Useful information
Delayed audio throughput on SIP softphone lines

Useful information
Customize MetaDirectory search results

Useful information
MetaDirectory Replicator for Microsoft Dynamics 365: more fields via FetchXML 

Useful information
No public folder replication for Microsoft Office 365 – shared mailbox for central contact data

In Practice
Procedure in case of MetaDirectory service crash/failure

In Practice
What to do if the ProCall client stops responding?

Dates
7 July 2021: Webinar on installation and configuration UCConnect, Mobile Apps und Contact portal

Products
New releases at estos – recently released


May 2021

Useful information
Troubleshooting for ProCall Meetings users

Useful information
Information about the installation and setup of ProCall Enterprise

Useful information
Check playback and recording of audio devices with poor voice quality

Useful information
Our advice on setting up audio/video communication with Remote Desktop Services (RDS).

Useful information
Best Practice: Notes on the upgrade procedure for ixi-UMS Business (major release change 6.x to 7.x)

In Practice
High CPU load on the terminal server?

In Practice
Callback timer for held calls with Panasonic telephone systems

In Practice
Best Practice for Data migration of UCServer database SQLite <-> Microsoft SQL Server

In Practice
Provide data for analysis: Generate debug log for ECSTA for SIP Phones

Dates
15 May 2021: FTP server for uploading data for analysis will be switched off

Products
31 May 2021: EoM and EoL for ECSTA 5 and ixi-UMS 6 Business

Produkte
New releases by estos – recently released


April 2021

Useful information
ProCall Enterprise and Cloud PBX: bis. cloud and Universe

Useful information
Using Microsoft SQL Server Express – not fully recommended as a database for UCServer

In practice
Network analysis via PCAP recording on UCServer – creating a trace with Wireshark

In practice
Dialing from Microsoft Outlook – more articles available

In practice
End devices: Connect Jabra EVOLVE 65 headset correctly for ProCall Enterprise

In practice
Integrate monitoring of a door camera/intercom system into the call window 

In practice
Problems with audio transmission with Alcatel OmniPCX Enterprise (OXE) R12.4 

Dates
Technical support: e-mail address helpdesk@estos.de is switched off

Products
Renaming: ECSTA for Teles is now called ECSTA for Communi5

Products
N
ew releases by estos – recently released


March 2021

Useful information
High availability/failure safety and scalability with ProCall Enterprise 

Useful information
ProCall Meetings – integration in ProCall

Useful information
Unified messaging and online services – set up ixi-UMS for online mail server

Useful information
Integration of Microsoft Teams with ProCall Enterprise

In practice
Permissions for AD group members are not considered – primary group as the reason?

In practice
uaCSTA problems in connection with Yealink and 3CX

Products
estos ECSTA 6 receives certification from Atos for Unify Open Scape Voice V10

Products
New releases by estos – recently released


February 2021

In practice
Dialing from Microsoft Outlook 2016 contacts via ProCall Enterprise

In practice
Group permissions and superordinate role Group leader

Useful information
Firewall configuration – positive list for use of online services with UCConnect and ProCall Meetings

Products
New releases by estos – recently released

Products
Announcements PLCA Product Life-Cycle Announcement

Dates
Smart Working with estos: 1st Digital Partner Forum with Tech Sessions

January 2021

Security note
Update from ProCall Enterprise versions 6 and 7 recommended

Useful information
Microsoft Active Directory user management guide

Useful information
Using remote office function – setup and compatible phone systems

Useful information
Transfer data with ixi-UMS Business

In practice
Manage lines in ProCall Enterprise

In practice
Use regular expressions

In practice
Workaround for "Replicators fail with MetaDirectory 5.0.9.10815"

Products
New releases by estos – recently released


Previous Tech Essentials

Archive 2020