With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.

USEFUL INFORMATION


ProCall DataCenter user management - changing the management server and transferring contacts from Monitor and Favorites

PROCALL DATACENTER  KONFIGURATION INSTALLATION  MONITOR  INSTALLATION SETUP     

In multi-server environments with ProCall DataCenter each user is assigned a "management server" . The assignment regulates which server the corresponding user should connect to .
The user is permanently bound to this server and cannot change it..

Please note that when changing the server monitor and favorite contacts  will not be moved ;

Here you will find the updated instructions for the commissioning of ProCall DataCenter in multi-server environment:

Webinar Recording: Tech Essentials LIVE from 16/8/2022 – latest from product support – permissions, services and number formatting

PROCALL ENTERPRISE  CONFIGURATION PERMISSIONS  UCSERVER  ADMINISTRATION USER MANAGEMENT     

Tech Essentials LIVE on 16 August 2022, under the subject "Latest from product support", covered the following topics:

  • Permissions and services in ProCall 
  • Phone number formatting
  • Troubleshooting/error search for authorizations and call number formatting

Watch the Tech Essentials LIVE recording from 16/8/2022 here: 

ProCall Mobile App and End of Life of ProCall 6 Enterprise at the end of 2022

PROCALL ENTERPRISE  PRODUCT LIFE CYCLE DISCONTINUATION  MOBILE APP  MAINTENANCE UPDATE/UPGRADE     

Regarding the product lifecycle of ProCall 6 Enterprise, please note that at End of Life at the end of 2022, the mobile apps will no longer work,

We have already presented this via the article Deployment of ProCall Mobile Apps – End of Life. You can find up-to-date and detailed information in our new article: 

IN PRACTICE

Interference with the audio transmission? Check the behavior of the audio devices

PROCALL ENTERPRISE AUDIO ERROR ANALYSIS WEBRTC  RECORDING TROUBLESHOOTING PLAYBACK

If there is interference with the audio transmission and the speech sounds choppy, you can check the behavior of your audio devices, for example, in the browser. 

Launch the browser in the Incognito/InPrivate window (Ctrl+Shift+N) or in the private window (Ctrl+Shift+P).

Check the behavior of your audio devices using the following web page in a WebRTC-enabled browser at https://webrtc.github.io/samples/src/content/devices/input-output/

For a sample illustration of checking audio devices via WebRTC samples – Select sources & outputs and more information, see our updated article: 

Select, test and set up camera and microphone with the ProCall audio/video wizard

PROCALL ENTERPRISE AUDIO VIDEO AUDIO DEVICES  CAMERA TUTORIAL PLAYBACK USER MANUAL

You can use the Audio-/Video-Wizard inb ProCall Enterprise to select, test and configure camera and microhone.

You will find the Audio/Video wizard in the ProCall main window. A mouse click and right mouse button on the video icon or the three dots in the upper right corner shows you the menu item Start audio/video wizard... menu item.

Provided that estos ProCall is also available as an icon in the notification area, the audio/video wizard can also be started via the context menu for this icon.

If the selected device offers call control via keys (e.g. call acceptance, mute, etc.), the otherwise gray option "Activate call control via device" is offered. This allows, for example, incoming audio/video chats to be answered and hung up again by pressing the corresponding key directly on the headset.

We updated our user manual with this additional information: 

Access to camera and microphone blocked? Log files entries (in the WebRTC trace) provide clues 

PROCALL ENTERPRISE AUDIO VIDEO WEBRTC ERROR ANALYSIS SECURITY SETTINGS KASPERSKY CAMERA MICROPHONE

ProCall Enterprise may not work properly in interaction with Kaspersky antivirus solutions because access to the camera and microphone may be blocked by the application for security reasons.

Using Kaspersky antivirus solutions and especially the associated Kaspersky Security Network (KSN) https://www.kaspersky.de/ksn, ProCall client may be classified as untrusted and automatically moved to the "Weakly restricted" group. This means that access to the camera and microphone by ProCall Enterprise is not possible in the default policy of this group.

We have added for you in our article which lines in the Creating a debug log for ProCall client (in the WebRTC trace) provide clues to the problem. 

PRODUCTS

New releases at estos – recently released

PROCALL ENTERPRISE PROCALL DATACENTER  RELEASESRELEASE NOTESMAINTENANCE

You can find an overview of our Release Notes here... 

DATES

Mark your calendar now: 18/10/2022: Tech Essentials LIVE – ProCall 8 Enterprise and selected support articles and questions

PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNIK ADMINISTRATION  

estos Partner News

Tech Essentials LIVE October 2022
Webinar online – exclusivel for certified estos partners
Language: German

Tuesday, 18 October 2022 

Part 1 at 11.00 a.m. until approx. 12.00 p.m.: ProCall 8 Enterprise
Part 2 at 2.00 p.m. until approx. 5.00 p.m.: Selected support articles and questions

For your planning: estos Tech Essentials LIVE take place exclusively for certified estos partners with current topics from estos product support always on the third Tuesday of the month. Partners can register via my.estos.de.

Submit questions or suggested topics for Tech Essentials LIVE to the speakers: 
techessentials@estos.de

YOUR CONTRIBUTION

Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de

At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.