With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.

IN PRACTICE

Detect and correct incorrect location configuration in ProCall 

If you configure location settings in ProCall 8 and these settings could lead to processing problems,  a warning message in the UCServer Administration will be displayed before saving the location settings: "... Do you want to accept the incorrect settings? The settings can be corrected automatically."

We have compiled some tips on how to identify and rectify incorrect location configurations:

Softphone audio quality and behaviour – New information on error analysis

You can already find a summary of information on  analysing softphone behaviour (error analysis/procedure). In addition to information on "Delayed audio connection" and "No audio connection at all", we have provided further helpful articles for you here:

USEFUL INFORMATION

Which audio device SDKs are supported by ProCall Desktop for Windows?

With our notes on supported audio device SDKs, we provide information on call control with  end devices/human interface devices/headsets/audio devices.
To use the HID (human interface device) functions, the  ProCall Audio/Video Wizard in ProCall Desktop for Windows already integrated into some software development kits (SDKs) from the respective audio device manufacturers. Further information can be found here:

German ITC trade journal connect Professional tests ProCall and awards it top marks

The ITC trade journal connect professional tested ProCall 8 with MetaDirectory extensively and also tested ProCall NEX in various scenarios. The overall rating is "very good", and the conclusion is: "With ProCall, users can choose between a cloud solution or an on-premises solution, depending on their requirements. The on-premises version can be used with a local PBX or a cloud PBX. It is quick to learn, highly accessible and also certified. In the test, Estos ProCall 8.9.1 stood out not only for its high performance but also for its pleasant and efficient use."
You can find the detailed test report here:

PRODUCTS

New releases at estos - recently released

PROCALL ENTERPRISE PROCALL VOICE SERVICES PROCALL NEX METADIRECTORY ENTERPRISE ECSTA PROCALL DATACENTER RELEASES  MAINTENANCE    

Yo can find an overview of our Release Notes here... 

YOUR CONTRIBUTION

Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de

NEWSLETTER

With the estos Tech Essentials we inform about current topics from technology and support at estos.
If you don't want to miss a post, just subscribe to the Tech Essentials Newsletter (Available Language: German)

At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.