With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.

USEFUL INFORMATION



"Service Releases" and "Maintenance Releases" are now called "Feature Updates" and "Quality Updates"

ESTOS PRODUCT LIFE CYCLE RELEASES RELEASE NOTES UPDATE MAINTENANCE  ADMINISTRATION 

We have changed the wording of Service Release and Maintenance Release to Feature Update and Quality Update to make it even clearer that

  • there are new functions in the software in feature updates and
  • quality updates are improvements to the quality of the software.

This is what the terms mean

  • Quality Updates (bug fixes, closing security gaps)
  • Feature updates (extension of the scope)
  • Major releases (expansion of the scope and extension of the product life cycle)

IN PRACTICE

Video tutorial: ProCall Voice Services – commissioning, configuration, new functions (webinar recording)

PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION RECORDING 

In the Tech Essentials LIVE on 17 January 2023 under the topic "Latest from product support", the subject was Setting up estos MetaDirectory app for Microsoft Teams.

We recorded the Tech Essentials LIVE for you as a video:


ProCall Voice Services - commissioning, configuration, new functions
(Recording our Webinars Tech Essentials LIVE February 2024)    

Language: German
Duration: approx. 28 minutes

Registration required.
Enter your details to view the webinar recording.

Planning and realization of business process integration - replication via MetaDirectory for CRM system Salesforce Lightning 

PROCALL ENTERPRISE  METADIRECTORY ENTERPRISE CEBP   BUSINESS PROCESS INTEGRATION  KONFIGURATION CRM SALESFORCE

Third-party applications such as CRM/ERP systems can be integrated via Planning and realization of business process integration/system integration in different integration depths to ProCall Enterprise, for example for call resolution or contact search .
With our new article  we have established a connection to CRM system Salesforce Lightning described and for the levels 2 and 3 of depth of integration covered. 

The basis for the implementation of stage 2 is initially the access and procurement of the data from the CRM from Salesforce using MetaDirectory. estos offers its own Salesforce Replicator for this purpose.

Important for the practicable use of the MetaDirectory on Salesforce Lightning is a user account without MFA. 

Login error with the ProCall App for Microsoft Teams – what could be the reason?

PROCALL ENTERPRISE   PROCALL APP FÜR MICROSOFT TEAMS    TROUBLESHOOTING   REGISTRATION   LOGIN

If the login does not work when logging in to the ProCall app for Microsoft Teams, there are a few possible causes that you should check:

  • User name and password correct?
  • Accepted certificate (e.g. not self-signed)?
  • "UCServer WebService URL" correct?  Port specified?

You can find more information on the procedure here:

ProCall app for Microsoft Teams is not displayed correctly – content remains empty?

PROCALL ENTERPRISE   PROCALL APP FÜR MICROSOFT TEAMS    TROUBLESHOOTING   ANMELDUNG   LOGIN

If in the Microsoft Teams Client the ProCall app for Microsoft Teams integrated and can be selected in the Apps , the content is still not loaded in the Microsoft Teams window , you should check whether the Microsoft Teams embedded web page of the ProCall app is accessible from the client.

If the website cannot be displayed, the firewall and any proxy settings of the system should be checked..

You can find more information on the procedure here:

PRODUCTS

New releases at estos – recently released

PROCALL ENTERPRISE   ECSTA METADIRECTORY ENTERPRISE RELEASE NOTES RELEASE NOTES  MAINTENANCE

You can find an overview of our Release Notes here... 

DATES

19 March 2024 Tech Essentials LIVE – Integration of business processes with Salesforce

PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION

estos Partner News

Tech Essentials LIVE March 2024
Webinar online – exclusively for certified estos partners
Language: German

Tuesday, 19 March 2024 – 11.00 am

Integration of business processes with Salesforce

  • Setting up a Salesforce replicator
    including the use of IDs to call up the URLs
  • Open contact in Salesforce via ProCall client context menu
  • Simply add a button to the call window with the ProCall Editor in UCServer


To registration ->

For your planning: the estos Tech Essentials LIVE take place exclusively for certified estos partners with current topics from estos product support always on the third Tuesday of the month. Partners can register via my.estos.de.

Submit questions or suggested topics for Tech Essentials LIVE to the speakers: : 
techessentials@estos.de

YOUR CONTRIBUTION

Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de

NEWSLETTER

With the estos Tech Essentials we inform about current topics from technology and support at estos.
If you don't want to miss a post, just subscribe to the Tech Essentials Newsletter:

At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.