With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.


USEFUL INFORMATION


HD Voice/HD telephony: Excellent voice quality for ProCall Enterprise softphone

PROCALL ENTERPRISE SOFTPHONE CODEC CALL QUALITY  AUDIO TELEPHONE SYSTEMS G.722 OPUS

As of Service Release 5 (Version 7.5), ProCall 7 Enterprise supports the two HD Voice Codecs Opus and G.722 for SIP softphone functionality in the direction of the telephone system or end devices on a telephone system.

HD Voice or HD telephony means telephoning in excellent voice quality.
Note that for HD Voice, the entire chain of participating components (terminals, PBX, trunk, etc.) must support the codec G.722 (or Opus as well).

For the release of ProCall 7 Enterprise 7.5, HD Voice has already been fully tested and released on the following PBXs:

  • Mitel MiVoice Office 400
  • Unify OpenScape Business

You can also activate the HD Voice functionality on other telephone systems. Please note, however, that we have only performed basic tests and not a complete test. Further telephone systems will be specifically released by us for HD Voice in the future. 

Explanations about HD Voice, how to enable it in the UCServer and what you have to consider can be found in our new article: 


ECSTA for SIP Phones in connection with STARFACE released

ECSTA ECSTA FOR SIP PHONES STARFACE INTEROPERABILITY RELEASE PBX END DEVICES DEVICES TELEPHONE SYSTEM

We have tested ProCall Enterprise and SIP based hardware phones in conjunction with STARFACE: We have tested the ECSTA for SIP phones extensively with the cloud-based and on-premises PBXs and are releasing it now.

An overview of phones/end devices supported by estos on the STARFACE phone systems (appliance, cloud and VM) can be found here:

(Status 28/6/22)

Please note: PBX Version 7.2.1.3 is a requirement.


ProCall Enterprise Terms of Use – Licensed and activated users (named users vs. concurrent users)

PROCALL ENTERPRISE LICENSING LICENSES NAMED USER CONCURRENT USER TERMS OF USE FAIR USE POLICY USER MANAGEMENT

Our new article shows the reason why more (named) users can be activated in ProCall Enterprise in the user settings than are indicated in the license overview under "estos ProCall workstations", what the named user license model means and how you can avoid violating the estos Fair Use Policy


ProCall DataCenter unified communications for high user numbers, complex environments and distributed locations

PROCALL DATACENTER UNIFIED COMMUNICATIONS SCALABILITY RELIABILITY MULTI-SERVER-UMGEBUNG 

With ProCall DataCenter we present our solution for unified communications in a multi-server environment: Suitable for deployment scenarios with more than 2,500 users, for complex environments, different branch offices, high requirements for scalability and reliability, collaboration with different PBXs or CloudPBX.

estos ProCall DataCenter is based in principle on the current estos ProCall Enterprise version and is also suitable for use in a multi-server environment in which several UCServers work together and can be administered.

In particular, large environments and environments with increased redundancy and administration requirements are supported. 

ProCall DataCenter is particularly suitable for use in large companies with more than 2,500 workstations.

We have compiled the most important technical information on ProCall DataCenter, such as system requirements, a comparison of ProCall DataCenter/ProCall Enterprise, deployment scenarios and procedures for planning and installation:

On our product page you will find more information and information material:


Webinar recording: Tech Essentials LIVE from 21/6/2022 – Latest from Product Support

PROCALL ENTERPRISE AUDIO QUALITY SPEECH QUALITY CODECS  OPUS  G.722 HD VOICE ADMINISTRATION LINES

In the Tech Essentials LIVE on 21 June 2022, estos experts presented the latest from product support in a brief overview under the topic:  

  • New UC MediaServer since ProCall 7 Enterprise 7.4.2 – Why does an update make sense?
  • Extension of AV logs since ProCall 7 Enterprise 7.4.2 – better possibilities to analyze softphone behavior 
  • HD Voice in ProCall 7 Enterprise Version 7.5 – excellent voice quality, requirements, supported PBXs and where are the codecs G.722 and Opus activated and prioritized in the UCServer?

Here you can watch the recording of the webinar from 21/6/2022


Webinar recording: Number resolution for Microsoft Teams with estos MetaDirectory and SBC anynode from TE-Systems

METADIRECTORY INTEROPERABILITY MICROSOFT TEAMS SBC  SESSION BORDER CONTROLLER  CTI TE-SYSTEMS TELEFONBAU SCHNEIDER LDAP   

Call number resolution in Microsoft Teams can be realized via LDAP connection of estos MetaDirectory to TE-Systems anynode. 

How the interaction between Session Border Controller and estos MetaDirectory for call number resolution and name display in Microsoft Teams basically works and how field mapping, connection to the LDAP server and call routing are configured in MetaDirectory and SBC was demonstrated by three experts from TE-Systems, Telefonbau Schneider and estos in another hands-on technical webinar.  

Here you can watch the recording of the webinar from 10/6/2022


IN PRACTICE


UC Media Server newly configured why should I update to ProCall 7.4.2?

PROCALL ENTERPRISE  MEDIA SERVER  CONFIGURATION  TROUBLESHOOTING  MAINTENANCE

Since estos ProCall Enterprise version 7.4.2.5993, the operating mode has been fundamentally reconfigured in order to eliminate the problem described "audio gaps with increasing call duration", even without separate configuration measures.

With estos ProCall Enterprise 7.4.2 or higher, the operation mode has been provided with new default values, which set the mode 0 (none – only use RTP timestamps) and the audiolatency parameter to the value 50.

To solve the problem described in detail, update the estos ProCall Enterprise installation to at least version 7.4.2.
This means that no further specific configuration measures are required.

Revised article: 


Call partner of a team member is not displayed in Monitor/Favorites despite authorization workaround

PROCALL ENTERPRISE  CALLER ID PERMISSIONS  MONITOR FAVORITES 

If you observe that the phone number of a colleague's call partner is not displayed in the favorites or in the monitor in ProCall Enterprise and only the display "in conversation" appears, although "See outgoing and incoming phone numbers" is activated for user-to-user permissions, you should check whether the affected line in the UCServer is otherwise assigned to the user as Business (primary line) or Business 2 (secondary line).


Password entered incorrectly? What happens after several incorrect login attempts to ProCall?

PROCALL ENTERPRISE AUTHENTIFICATION DOMAIN REGISTRATION DOMAIN AUTHENTIFICATION LOGIN ATTEMPTS ADMINISTRATION

In our new article we show what happens in ProCall in case of incorrect login attempts and multiple entries of an incorrect password and when a user account is locked and may have to be reactivated by the administrator.

The behavior depends on the type of login: in UCServer user management/authentication with UC password, Windows domain authentication, user management with Active Directory server.


Where can I find the log files for ProCall client for macOS?

PROCALL ENTERPRISE PROCALL CLIENT ERROR ANALYSIS TROUBLESHOOTING MACOS DEBUG LOGS

The estos ProCall Enterprise client for macOS logs essential operations and events that you can make available for analysis when problems or observations arise. 
In contrast to the ProCall Enterprise client for Windows, this logging is carried out on the macOS client without any special configuration measures.

Logging takes place in the appropriately access-protected user folder of the ProCall Enterprise client user ~/Library/Logs/ProCall Mac.
The log files are stored in this directory using the naming scheme "ProCall Mac.YYYY-MM-DDTHH/MM/SS/MSZ.log".

How to proceed on an Apple computer to access the log files via the shortcut Shift-Command-G or in the Finder menu under Go - Go to Folder... shows our new article:

For further articles on providing log files, please refer to our tutorial:


PRODUCTS


DRAFT: New releases at estos – recently released

PROCALL ENTERPRISE ECSTA RELEASES RELEASE NOTES MAINTENANCE   

You can find an overview of our Release Notes here... 


DATES


19/7/2022: Tech Essentials LIVE – News from estos product support

PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION  

estos Partner News

Tech Essentials LIVE July 2022
Webinar online – exclusively for certified estos partners

Language: German

Tuesday, 19 July 2022 – 11.00 a.m.
(Duration, approx. 20 to 30 minutes)

News from estos product support

To register ->


Mark your calendar now: 16/8/2022: Tech Essentials LIVE – News from estos product support

PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION   

estos Partner News

Tech Essentials LIVE August 2022
Webinar online – exclusively for certified estos partners

Language: German

Tuesday, 16 August 2022 11.00 a.m.
(Duration, approx. 20 to 30 minutes)

News from estos product support


For your planning: the estos Tech Essentials LIVE take place exclusively for certified estos partners with current topics from estos product support always on the third Tuesday of the month

Submit questions in advance on this subject to the speaker: 
techessentials@estos.de 


31/12/2022: End of Life for ProCall 6 Enterprise – End of Deployment for mobile apps to PCE6

PROCALL ENTERPRISE PRODUKTLEBENSZYKLUS END-OF-LIFE  DISCONTINUATION   

  : End of Life (EoL)* for ProCall 6 Enterprise
Please also refer to the Deployment of ProCall mobile apps – End of life

End-of-Life (EOL): No further software changes will be made and the provision of documentation, product information as well as installation packages will be discontinued.


YOUR CONTRIBUTION

Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de


At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.