estos Tech Essentials June 2023
With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.
USEFUL INFORMATION
ProCall mobile app for iOS does not connect to ProCall 7 Enterprise Server: Update to PCE V 7.7 required
PROCALL ENTERPRISE MOBILE APP IOS IPHONE SMARTPHONES MAINTENANCE ADMINISTRATION
If the ProCall Mobile App for iOS is not operated via UCConnect, but the login is made directly to On-Premises ProCall Enterprise Web Services, connection problems are currently being observed.
The estos ProCall Mobile App for iOS version 8.1.02 has been optimized in the area of server communication in order to make information exchange with the estos ProCall Enterprise Server more efficient. This significant change also required updates or extensions to the communication interface within the ProCall Enterprise Server.
If you are running ProCall 7 Enterprise Server in a lower version than 7.7.x, permanent connection errors appear in the ProCall Mobile App after logging into the ProCall Enterprise Server, and the task "establishing connection..." is displayed cyclically.
Our new article shows you how to fix this with an update:
Cloud PBX: How can I change the number of users for ProCall Voice Services?
PROCALL ENTERPRISE PROCALL VOICE SERVICES ADMINISTRATION CONFIGURATION UCCONNECT
For ProCall Voice Services, you can change the number of users for the cloud PBX that have been activated in the UCServer for ProCall Voice Services at any time.
To change the number of users, you must make settings both in UCConnect and on the UCServer:
Can I customize the e-mail template for "Send journal entry by e-mail..."?
PROCALL ENTERPRISE JOURNAL XSLT CONFIGURATION TEMPLATE E-MAIL
The e-mail template for "Send journal entry by e-mail" can be customized in ProCall Enterprise.
The e-mail with the journal entry data is generated in the program code based on an XSLT template. The MailJournalEntries.xslt can be found at the ProCall client under Templates\Default.
To make changes, you can copy the file and modify it accordingly:
Create system requirement for ProCall DataCenter – Example: Install Redis on Ubuntu 2204
PROCALL DATACENTER DATABASE REDIS SYSTEM REQUIREMENTS COMMISSIONING ADMINISTRATION MULTI-SERVER-UMGEBUNG
The system requirements of ProCall DataCenter for multi-server environments include Redis as the underlying database.
In a new guide, we provide information on the procedure as an example to install Redis on Ubuntu 2204.
IN PRACTICE
Project example: Upgrade ProCall 6 to 7 and server change from Windows 2012R2 to 2019
PROCALL ENTERPRISE PROJECT EXAMPLE ADMINISTRATION CONFIGURATION MAINTENANCE UPGRADE
Directly from the world of our customers: In a new article, we present a concrete example of how an upgrade from ProCall 6 Enterprise to ProCall 7 Enterprise and, at the same time, a server change from a Microsoft Windows Server 2012R2 to 2019 is carried out. This example concerns an internationally active wholesaler for information and communication technology with approx. 1,500 ProCall users, distributed over approx. 39 countries worldwide:
Data backup with ProCall Enterprise – How to export and re-import configuration data?
PROCALL ENTERPRISE DATA BACKUP ADMINISTRATION CONFIGURATION MAINTENANCE BACKUP
I want to backup/export my configuration data and import it again, for example in the course of an upgrade.
Which data has to be exported/imported depends, among other things, on the user management used (local or via AD).
Our two new articles show how to proceed::
Increase MetaDirectory availability – use DNS round robin
PROCALL DATACENTER METADIRECTORY ENTERPRISE INTERFACES DATEV INTEROPERABILITY BUSINESS PROCESS INTEGRATION CERTIFICATION
Concerning High availability/failure safety and scalability, we have published a new best practice article for MetaDirectory Enterprise using DNS Round Robin for increasing availability and ensuring load balancing:
Video tutorial: Increase MetaDirectory availability (webinar recording)
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION RECORDING
Tech Essentials LIVE in May 2023 was about "How to increase MetaDirectory availability while ensuring load balancing?"
We recorded the Tech Essentials LIVE for you as a video:
| Increase MetaDirectory availability Language: German |
You can also find the recording in the related article from now on:
ProCall Mobile App "does not ring" when the app is in the background – what to do?
PROCALL ENTERPRISE LINES MOBILE APP SMARTPHONES IOS ANDROID ADMINISTRATION CONFIGURATION
When users face the What can I do: User on smartphone, Administrative:
New article with a tutorial
All articles about the ProCall mobile app for smartphones and tablets (iPhone, Android) can be found here in the overview:
PRODUCTS
New releases at estos – recently released
PROCALL ENTERPRISE PROCALL BUSINESS PROCALL MEETINGS ECSTA RELEASE NOTES RELEASE NOTES MAINTENANCE
- ProCall DataCenter 2303.0 was released on as a maintenance release.
ProCall DataCenter 2303.0 Release Notes
You can find an overview of our Release Notes here...
DATES
20/6/2023 Tech Essentials LIVE – Procedure in case of crashes of our estos products
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION
| Tech Essentials LIVE June 2023 Language: German |
Tuesday, 20 June 2023 – 11.00 am | |
| News from estos product support: Procedure in case of crashes of our estos products | |
For your planning: the estos Tech Essentials LIVE take place exclusively for certified estos partners with current topics from estos product support always on the third Tuesday of the month. Partners can register via my.estos.de.
Submit questions or suggested topics for Tech Essentials LIVE to the speakers: :
techessentials@estos.de
YOUR CONTRIBUTION
Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de
NEWSLETTER
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At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.