estos Tech Essentials December 2022
With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.
On behalf of the entire estos team, we wish you peaceful and reflective days at the end of the year and happiness, success and above all health for the new year.
USEFUL INFORMATION
Video tutorial: How does the estos ticket system work?
TECHNICAL SUPPORT SUPPORT ESTOS TICKET-SYSTEM TUTORIAL VIDEO TUTORIAL
We have created a short video tutorial for you summarizing what you need to consider when creating a ticket for estos product support.
The video on ticket creation for estos product support is now available here: Using the estos ticket system
How do I create a ticket for estos product support?
Language: German
Duration: approx. 3 minutes
ProCall 7 Enterprise – technical overview at support.estos.de
PROCALL ENTERPRISE OVERVIEW PCE7 UNIFIED COMMUNCATIONS MAJOR RELEASE
As we have already done for ProCall 8 Enterprise, we have now compiled the most important articles on ProCall 7 Enterprise in an overview at support.estos.de:
Here you will find highlights, key requirements, release notes, version comparisons and other important information:
Interface DATEV telephony and ProCall Enterprise via MetaDirectory – instructions
PROCALL ENTERPRISE METADIRECTORY ENTERPRISE INTERFACES DATEV INTEROPERABILITY BUSINESS PROCESS INTEGRATION CERTIFICATION
DATEV has reconfirmed the interface for integration via MetaDirectory for ProCall Enterprise. The DATEV telephony interface allows call data to be exchanged between ProCall Enterprise and DATEV Telefonie Basis.
On the DATEV websites you will find
- Instruction article DATEV Telephony Basic:
Guide to setting up estos ProCall Enterprise and estos MetaDirectory
https://apps.datev.de/help-center/documents/0904069 (only in German) - estos with ProCall Enterprise as provider for the DATEV Telephony Basic interface on the DATEV marketplace:
https://www.datev.de/web/de/marktplatz/procall-enterprise/ (only in German)
We have updated our article in the estos knowledgebase accordingly:
IN PRACTICE
Webinar Recording: Tech Essentials LIVE from 15/11/2022 – setup and administration tips for what's new in ProCall 8 Enterprise
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION RECORDING PROCALL 8 ENTERPRISE
In Tech Essentials LIVE on 15 November 2022 from "Latest from Product Support", we covered the following topics:
- What's new in ProCall 8 Enterprise from a technical perspective:
- How do I set up the new Chat (Preview) what do I need to pay attention to?
Practical tips on: CustomTab – Profiles – WebView2 – Expert view – Restrictions – Error analysis - Configure contact details: How do I use the new web editor to customize contact details and call windows?
Practical tips on: Requirements – Supported browsers – WebView2 – Where do I find the editor? – How do I select profiles? – How do my changes look in the preview? – How can I undo changes ("reset to factory settings")? - Connect client for Windows "VPN-less": Login via UCConnect
Practical tips on: Logging on as an administrator – Connecting to the UCServer – Workstation settings – UCConnect ID – Mobility Services licenses
- How do I set up the new Chat (Preview) what do I need to pay attention to?
Here you can watch the recording of the webinar:
- Tech Essentials LIVE Webinar recording from 15 November 2022:
News from estos product support
Language: German
Duration: approx. 43 minutes
Registration required. Enter your details to view the webinar recording.
Quick guide: How can I use the new editor to customize contact details and call windows?
PROCALL ENTERPRISE COMMISSIONING SOFTPHONE SIP PBX TELEPHONE SYSTEM REGISTRAR
In addition to the basic description of the new web editor in ProCall 8 Enterprise for convenient customization of contact details and call windows, we now provide a quick guide on how to use the new editor if you have the required knowledge of ProCall Enterprise and MetaDirectory Enterprise, if applicable.,
We have briefly summarized the most important functions and design options:
Delayed audio throughput – new values since ProCall 7 Enterprise 7.2
PROCALL ENTERPRISE SOFTPHONE AUDIO CONFIGURATION ERROR ANALYSIS TROUBLESHOOTING
In the case while telephone calls
- the audio feed-through is significantly delayed after a connection is established
- despite successful connection establishment, the bidirectional voice can only be heard a few seconds later
- the first 2–3 seconds of the call are "missing"
- otherwise the connection is available in undisturbed quality
the following article might be helpful. We have updated the information regarding the filter parameters depending on ProCall Enterprise versions.
ProCall Enteprise log files in ZIP archive – how can I check if all log files are present?
PROCALL ENTERPRISE TROUBLESHOOTING DEBUGGING ERROR ANALYSIS LOGFILES
Via the button Provide log files , the generated log files of the estos ProCall Enterprise server services are provided in a ZIP archive on the desktop. We have provided a list of log files in our new article for you: you can use this list of log files in this data archive to check whether all relevant data is available.
Connection instructions for innovaphone PBX – select UDP for SIP transport
PROCALL ENTERPRISE UCSERVER CONNECTION NOTE COMMISSIONING SOFTPHONE TELEPHONE SYSTEM INNOVAPHONE PBX
When configuring softphone functions for innovaphone PBX please consider for SIP transport: UDP must be selected.
The selection of this option is required for the connection of SIP users to this PBX, as developed, tested and released by estos.
You find the updated instructions here:
PRODUCTS
New releases at estos – recently released
PROCALL ENTERPRISE METADIRECTORY ENTERPRISE PROCALL DATACENTER RELEASE NOTES RELEASE NOTES MAINTENANCE MICROSOFT TEAMS
- ProCall DataCenter 2210.1 was released on as a maintenance release.
ProCall DataCenter 2210.1 Release Notes ProCall 8 Enterprise version 8.0.1 was released on as a maintenance release.
ProCall 8.0.1 Enterprise Release Notes- ProCall 7 Enterprise version 7.6.2 was released on as a maintenance release.
ProCall 7.6.2 Enterprise Release Notes - MetaDirectory 5 Enterprise Version 5.0.20 was released on as a maintenance release.
New: estos MetaDirectory app for Microsoft Teams
MetaDirectory 5.0.20 Enterprise Release Notes
You can find an overview of our Release Notes here...
DATES
Reminder. Please schedule: estos Product Support – availability at the turn of the year 2022/2023
ESTOS PRODUCT SUPPORT TECHNICAL SUPPORT AVAILABILITY HOLIDAYS
Over the holidays (from Christmas Eve 24 December 2022 to Epiphany Friday 6 January 2023), we at estos product support will be there for you by appointment. We ask for your understanding that we will only be able to answer your technical inquiries during this period after the holidays.
From Monday, 9 January 2023, we will be back as usual for you.
Reminder: 31/12/2022 EOL (End of Life) for ProCall 6 Enterprise – end of deployment for mobile apps to PCE6
PROCALL ENTERPRISE MOBILE APP PRODUCT LIFE CYCLE END-OF-LIFE DISCONTINUATION SMARTPHONES IOS ANDROID MAINTENANCE UPDATE/UPGRADE
End of Life (EOL) for ProCall 6 Enterprise is December 2022.
Please note that with EOL of ProCall 6 Enterprise the mobile apps will no longer work on this version,
We have already presented this in the article Deployment of ProCall mobile apps – end of life.
More information can be found here:
- Current ProCall mobile app version no longer works with ProCall Enterprise
- Product life cycle overview
17/1/2023: Tech Essentials LIVE – news from estos product support
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY ADMINISTRATION
| Tech Essentials LIVE January 2023 Language: German |
Tuesday, 17 January 2023 –11.00 a.m. | |
| News from estos product support | |
For your planning: the estos Tech Essentials LIVE take place exclusively for certified estos partners with current topics from estos product support always on the third Tuesday of the month. Partners can register via my.estos.de.
Submit questions or suggested topics for Tech Essentials LIVE to the speakers: :
techessentials@estos.de
YOUR CONTRIBUTION
Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de
At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.