estos Tech Essentials May 2024
With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.
USEFUL INFORMATION
Restrict user administration via LDAP filter - from ProCall Enterprise 8.4.2
PROCALL DATACENTER PROCALL ENTERPRISE ADMINISTRATION CONFIGURATION USER ADMINISTRATION USER GROUP COMPUTER
From ProCall Enterprise 8.4.2 BaseDN to restrict, this can now also be done by specifying an LDAP filter .
Both options can be used in combination;
You can find out how to use the LDAP filter in the user administration in the UCServer administration and information on the LDAP filter syntax here:
IN PRACTICE
Video-Tutorial - New product versions in March 2024 (webinar recording)
PROCALL ENTERPRISE PROCALL VOICE SERVICES FEATURE UPDATE VIDEO TECH ESSENTIALS LIVE PARTNER WEBINAR ADMINISTRATION RECORDING
The webinar Tech Essentials LIVE on April 23, 2024 was about new product versions at estos from March 2024 including interference-free softphone quality in terminal server (remote desktop) environments, ProCall App for Web (preview), innovations for ProCall Enterprise and ProCall Voice Services.
We recorded the Tech Essentials LIVE for you as a video:
| Language: German |
The chat tab is missing in the ProCall client - WebView2 not installed or chat deactivated in UCServer?
PROCALL ENTERPRISE ADMINISTRATION CONFIGURATION CHAT COMMUNICATION MAIN WINDOW WEBVIEW2 TROUBLESHOOTING
In order to use the chat in the ProCall Client for Windows, two prerequisites must be met in any case:
- WebView2 Runtime installed
- Chat must not be deactivated in the UCServer
If you notice that the chat tab is missing in ProCall, you should check this and activate/install it if necessary;
You can find helpful tips on how to proceed in our new article:
Softphone: Audio/video devices are not available - Possible causes and procedure
PROCALL ENTERPRISE ADMINISTRATION AUDIO/VIDEO DEVICES HEADSETS TROUBLESHOOTING
If im ProCall Client for Windows with Softphone Integration (local installation)
- the Audio/Video Wizard is grayed out or not available
- a caller receives the message "The other party is busy" and
- no calls can be started,
this may have the following causes :
- The option "Do not use devices" is activated in the ProCall Client.
- In the UCServer, the Softphone Audio Chat or softphone audio/video chat is deactivated.
- There are no audio or video devices installed on the computer or they are disabled in the operating system.
Our new article shows you how to check and rectify this:
PRODUCTS
New releases at estos – recently released
PROCALL DATACENTER PROCALL ENTERPRISE METADIRECTORY ENTERPRISE ECSTA RELEASE NOTES MAINTENANCE
- ProCall DataCenter 2403.1 was released on as a Quality Update.
ProCall DataCenter Release Notes 2403.1 Quality Update - ProCall DataCenter 2403.0 was released on as a Feature Update.
ProCall DataCenter Release Notes 2403.0 Feature Update ProCall 8 Enterprise version 8.4.2 was released on as a Quality Update with a hotfix on .
ProCall 8 Enterprise Release Notes 8.4.2 Quality Update- MetaDirectory 5 Enterprise version 5.0.23 was released on as a Quality Update.
MetaDirectory 5.0.23 Enterprise Release Notes - ECSTA 7 Version 7.0.1 was released on as a Quality Update..
ECSTA 7.0.1 Release Notes
Yo can find an overview of our Release Notes here...
DATES
May 28, 2024 Tech Essentials LIVE - Master Terminal Server & Citrix environments with ProCall Enterprise (Remote Desktop)
PROCALL ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNICAL INFORMATION ADMINISTRATION
| Tech Essentials LIVE May 2024 |
Tuesday, 28 May 2024 - 11.00 a.m. | |
Mastering Terminal Server & Citrix environments with ProCall Enterprise (Remote Desktop) | |
Submit questions or topic suggestions for Tech Essentials LIVE to the speakers: techessentials@estos.de
May 31, 2024 End-of-maintenance: Mobile apps for ProCall 7 Enterprise - update in time before end-of-life!
PROCALL ENTERPRISE MOBILE APPS PRODUCT LIFECYCLE END-OF-LIFE UPDATE REQUIRED IOS ANDROID
ProCall 7 Enterprise will reach end-of-maintenance (EoM) status on 31 May 2024 and on 31 December 2024 . December 2024 the status End-of-Life (EoL).
This has a strong impact on the ProCall Mobility Services, which, among other things, make it easier for you to set up the ProCall Mobile Apps:
These services only work with a version of ProCall Enterprise that is supported, i.e. has not yet reached the end of the product life cycle.
For more information on current ProCall Enterprise versions, please refer to our overview of the product-life-cycle.
We are already informing you today that by May 31, 2025 the ProCall apps for iOS and Android will no longer be able to be used with ProCall 7 Enterprise .
YOUR CONTRIBUTION
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At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.