Video – video recordings – tutorials – webinar recordings
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Video tutorials from estos about "News from estos Product Support":
Here you will find technical instructions/tutorials, tips & tricks, news, interesting facts about installation, administration/configuration/set-up.
Webinar recordings of Tech Essentials LIVE
2024
DATEVasp with ProCall Voice Services and ProCall 8 Enterprise
including options for using ProCall 8 Enterprise softphone installations with ProCall Voice Services in DATEVasp environments
Tech Essentials LIVE September 2024
(Registration required)
Language: German
Duration: approx. 24 minutes
Location configuration: phone number formatting for challenging environments
In more complex environments, it can happen that the external extension number of a user does not match the internal number. For example, the extension number is often extended by a site-specific prefix. We look together at how the line assignment in UCServer can still be carried out automatically with the help of regular expressions, how outgoing calls can also be made internally across locations if possible and how the contact display is correct.
Tech Essentials LIVE June 2024
(Registration required)
Language: German
Duration: approx. 56 minutes
Mastering terminal server and Citrix environments with ProCall Enterprise
including Remote Desktop Mode and MultiLine TAPI driver
Tech Essentials LIVE May 2024
(Registration required)
Language: German
Duration: approx. 58 minutes
New product versions in March 2024
Including interference-free softphone quality in terminal server (remote desktop) environments, ProCall App for Web (preview), innovations for ProCall Enterprise and ProCall Voice Services
Tech Essentials LIVE April 2024
(Registration required)
Language: German
Duration: approx. 44 minutes
Business process integration with MetaDirectory and Salesforce Lightning
including setting up a Salesforce replicator including the use of IDs to call the URLs, opening contacts in Salesforce via ProCall Client context menu, call window simply add a button with the ProCall Editor in UCServer
Tech Essentials LIVE March 2024
(Registration required)
Language: German
Duration: approx. 28 minutes
ProCall Voice Services – commissioning, configuration, new functions
including commissioning process, individual configuration, new functions and comprehensive analyses for troubleshooting
Tech Essentials LIVE February 2024
(Registration required)
Language: German
Duration: approx. 28 minutes
2023
New features in ProCall 8 Enterprise Service Release 3
Including call pick-up in all TC scenarios, integration of ChatGPT, revised call window in the ProCall mobile app for iOS, softphone support for the STARFACE white label telephone system, upgrades in ProCall Voice Services
Tech Essentials LIVE November 2023
(Registration required)
Language: German
Duration: approx. 59 minutes
Softphone – mastering technical challenges
including: Protocol and network analysis, presentation of the procedure with Wireshark, creation of the required log files
Tech Essentials LIVE October 2023
(Registration required)
Language: German
Duration: approx. 93 minutes
System integration: Create and configure custom actions in ProCall
including: Create a user action for starting a third party application, parameters, filter, automatic and manual use, administrative defaults
Tech Essentials LIVE September 2023
(Registration required)
Language: German
Duration: approx. 20 minutes
What's new in ProCall 8 Enterprise Service Release 2
including: ProCall App for Microsoft Teams, chat experience improvements, and "CLIP No Screening" support for ProCall Voice Services
Tech Essentials LIVE July 2023
(Registration required)
Language: German
Duration: approx. 31 minutes
Procedure in case of crashes of our estos products
Tech Essentials LIVE June 2023
(Registration required)
Language: German
Duration: approx. 36 minutes
How to provide higher availability for MetaDirectory
"Load Balancing", "Redundancy" for MetaDirectory with a live demonstration
Tech Essentials LIVE May 2023
(Registration required)
Language: German
Duration: approx. 22 minutes
What's new in ProCall 8 Enterprise Service Release 1
- including New Chat Experience in ProCall for Windows, Web Proxy Support for Online Licensing and UCConnect Services.
Tech Essentials LIVE April 2023
(Registration required)
Language: German
Duration: approx. 39 minutes
ProCall Voice Services – licensing and commissioning
Tech Essentials LIVE March 2023
(Registration required)
Language: German
Duration: approx. 35 minutes
Phone number formatting – advanced location configuration
Tech Essentials LIVE February 2023
(Registration required)
Language: German
Duration: approx. 55 minutes
Set up estos MetaDirectory app for Microsoft Teams
Tech Essentials LIVE January 2023
(Registration required)
Language: German
Duration: approx. 14 minutes
2022
Setup and administration tips for what's new in ProCall 8 Enterprise
Tech Essentials LIVE November 2022
(Registration required)
Language: German
Duration: approx. 43 minutes
How do I use the support.estos.de? Create ticket
Tech Essentials LIVE October 2022
(Registration required)
Language: German
Duration: approx. 65 minutes
Number formatting – permissions and services in ProCall
Tech Essentials LIVE August 2022
(Registration required)
Language: German
Duration: approx. 21 minutes
New UC MediaServer – extension of AV logs – HD Voice in ProCall Enterprise
Tech Essentials LIVE
June 2022
(Registration required)
Language: German
Duration: approx. 20 minutes
ProCall 7 Enterprise – what's new in service release 4
Tech Essentials LIVE May 2022
(Registration required)
Language: German
Duration: approx. 52 minutes
Set up replicator for Microsoft Dynamics 365 in MetaDirectory
Tech Essentials LIVE February 2022
(Registration required)
Language: German
Duration: approx. 24 minutes
ProCall Enterprise – groupware integration of Microsoft interfaces
Tech Essentials LIVE January 2022
(Registration required)
Language: German
Duration: approx. 19 minutes