State of knowledge

May 2023

What do I need to consider during setup/configuration if I want to use ProCall Voice Services and the ProCall mobile apps?

ProCall Voice Services - the Cloud PBX from estos – and the ProCall mobile app – for smartphones (iOS and Android) – are both add-ons to ProCall Enterprise.

If everything is already set up to use ProCall Mobile, ProCall Voice Services are also available in the ProCall mobile app.
Alternatively:
To be able to use both services in combination, both services must be provided accordingly.

Depending on the type of use, this requires, among other things, an internet connection between UCServer and UCConnect.

Corresponding information about internet connection, STUN/TURN requirements and used ports can be found here:

Ports freigeben für estos Produkte - Welche Netzwerkschnittstellen werden verwendet? 

UCConnect portal

In UCConnect, corresponding tabs are available for licensing:

  • ProCall Voice Services for the cloud PBX
  • ProCall mobility services for the mobile apps
    (optional, only necessary if the ProCall mobile app is to be used via UCConnect)

UCServer Administration

ProCall Voice Services

Here you will find a corresponding guide to the procedure for setting up the telephone system and setting it up in the UCServer administration:
Best practice: Installation and setup of ProCall Voice Services  

ProCall mobile app 

Here you can find the corresponding instructions on how to set up the UCServer for ProCall mobile app: 
Best Practice: UCServer für ProCall Mobile Apps einrichten