State of knowledge

March 2024

Requirement: ProCall 8 Enterprise from version 8.4

ProCall Voice Services is an add-on to ProCall Enterprise and provides a telephone system with basic functions.

The configuration is performed directly in the ProCall Enterprise Administrator.

Supported features and functions

Softphone

The following switching and telephony functions are supported

  • Start and answer calls
  • Call switching
  • Conferences
  • Call forwarding to any destination on "Busy" or "Always" (ProCall client for Windows only)
  • Call forwarding to voice mailbox on "Busy" or "Always" (ProCall client for Windows only)

Collect/Call groups

  • All group members who are activated for Voice Services can log in and out of the groups via the ProCall client for Windows

  • An after work announcement can be saved, which will be played when a call is received outside working hours.
  • A voice mailbox can be activated to which incoming calls outside working hours are forwarded.

Single stage IVR

  • IVR Interactive Voice Response: The caller can be connected directly to the desired destination by means of telephone keys (DTMF).
  • An after work announcement can be saved, which will be played when a call is received outside working hours.
  • A voice mailbox can be activated to which incoming calls outside working hours are forwarded.

Voice mailbox for each user

  • The voice mailbox can be set up and queried via the ProCall client for Windows
  • Voice messages left by the caller are delivered by e-mail

Telephone number support

Phone number support/version info

From ProCall version 8.3.0 with add-on ProCall Voice Services 2310

3-digit extensions are supported by default.
Support for 4-digit numbers is generally possible, but must be checked on a case-by-case basis.

The extensions -110, -112, -115 must not be set up as internal extensions, as these special and emergency numbers are sent directly to the exchange when dialed internally.
If these extensions are to be accessible from outside, they can be assigned to a group as a second number.

Up to ProCall versions <8.3

ProCall Voice Services support one dialing code with a 2-digit number range (e.g. +49 8151 36856 00-99) or individual numbers if they are in a closed block (consecutive numbers). Extensions 1 to 9 cannot be assigned to any user or group. A central dial-in number, if present, can be assigned to the IVR system and to a group.

Further information