State of knowledge

Januar 2025

Observation

An end device cannot be provisioned as described under ProCall Voice Services - Setting up end devices.

Explanation

During the first provisioning request of an end device/telephone to the ProCall Voice Services, the entire configuration is transferred, including the passwords for:

  • SIP account (registration of the telephone with the Voice Services)

  • Phone menus

  • Web interface of the phone

Access data for the end devices

Solution/Procedure

Enter URLs manually for end devices

If provisioning does not work as expected when setting up end devices, you can enter the following URLs manually in the respective end devices:

The placeholder <Server ID> stands for the server ID of your system and must be replaced accordingly.
You can find your server ID in the UCServer administration under"General >> Online licences >> My server ID".


ManufacturerTerminal deviceURL
GigasetN870http://<Server ID>.starface-cloud.com:50080/ap/gc/n670/provisioning.xml
GigasetN670http://<Server ID>.starface-cloud.com:50080/ap/gc/n870/provisioning.xml
Snom7xx / D8xx / D7xx / D3xx / PA1 / Meeting Point / M400 / M900http://<Server ID>.starface-cloud.com:50080/ap/snom/{mac}.xml
Snom3xx / 8xx

http://<Server ID>.starface-cloud.com:50080/ap/legacy/snom/{mac}.xml

YealinkT31 / T46U / T53W / T54W / T57W / T58W / VP59 / CP920 / CP925 / CP960 / CP965http://<Server ID>.starface-cloud.com:50080/ap/yealink/
YealinkT20P / T22P / T26P/ T28P / T32G / T38G / VP530http://<Server ID>.starface-cloud.com:50080/ap/legacy/yealink/
YealinkT21P / T23P / T27P / T29G / T40P / T40G / T41P / T41G / T42G / T46G / T48G / T49G  / CP860http://<Server ID>.starface-cloud.com:50080/ap/yealink/legacy2/
Yealink T19P / T41S / T42S / T46S / T48S / T56A / T58A / T58Vhttp://<Server ID>.starface-cloud.com:50080/ap/yealink/legacy3/

Further information

ProCall Voice Services

ProCall Voice Services – setting up end devices