ProCall Voice Services – setting up end devices

ProCall Voice Services support a range of end devices, which can be connected via a cloud provisioning service. The end devices require permanent access to the internet. 

Note the port shares required to access the internet.

The telephone sets can be integrated into estos ECSTA for SIP Phones in ProCall.

General information

Basically, auto provisioning automatically gives the phones the following properties:

• SIP account (registration of the phone at STARFACE)
• Access data to protect the telephone configuration (see below)
• Function keys
• Language files
• STARFACE user menu for the telephone display
• Firmware updates

Please note that the first time a phone is provisioned to the PBX, the entire configuration is transferred, including the passwords for the following items:

1. SIP account (registration of the phone at STARFACE)
2. Telephone menus
3. Phone web interface

Please note

In order for the end devices to be used with estos Voice Services and for the Voice Services functions to be available,:

• The end device must be set up in the UCServer
• The end device must be assigned to a user object
• At least 1 phone number must be assigned to the end device.
• The end device must be reset to factory settings. (so that the standard provisioning server is in the configuration again).

 Make sure that the new firmware is installed on the end device. Otherwise, the Voice Services functions will not be available.

Provisioning of end devices

The end devices for automatic provisioning can be entered in the UCServer Administrator in the "Voice Services – End devices" menu.         

After the MAC address has been entered in the UCServer, the end device must boot with factory settings (i.e. reset to factory settings, or in the case of a new device, take it out of the box and start it).

uaCSTA settings

If you have installed an estos ECSTA for SIP phones, you can enter the required connection data for the phones using the profiling function.

Please note that the address and port of the uaCSTA server that can be reached from all end devices must be specified as the "Server".  The password for the login, which you have defined in the uaCSTA server under Telephone connection, must be entered here.

Example screenshot: UCServer Administration – Voice Services – End devices – uaCSTA settings

End devices

Snom and Yealink

Click "Add" to register a new device.

Assign a Name for the device. The name of the device can be freely selected and is displayed when it is assigned to a user object. The Name cannot be changed once the device has been added.

Select "Device with MAC address" as type, enter the MAC address of the end device and click "OK".

Example screenshot: Add New End device – Type

The separators required when specifying (e.g. :) are inserted automatically.

By "Accepting" the entered devices, the information is transferred to the provisioning service.

After entering the end devices, accepting the entries (sending them to the provisioning service) and assigning them to a user, the end devices must be (re)started.
The end devices receive new firmware and the software to use the available settings.

The overview shows to which user the end device has been assigned and the status of the end device.

Example screenshot: UCServer Administration – Voice Services – End devices

DECT systems

Gigaset DECT System

The first step is to set up the DECT Master. In the next step, the handsets can be added.

Click "Add" to register a new device.

Assign a name for the device. The name of the device can be freely selected and is displayed when it is assigned to a user object. The Name cannot be changed once the device has been added.

Select "Gigaset DECT Master with MAC ID" as Type, enter the MAC ID of the station and click "OK".

Example screenshot: Add new terminal – Master – Type "Gigaset DECT Master with MAC-ID"

The DECT master must be restarted once after it has been entered in the UCServer.

After successful provisioning (status = online), the handsets can be added.

Click "Add" to register a new device.

Assign a name for the device. The name of the device can be freely selected and is displayed when it is assigned to a user object. The Name cannot be changed once the device has been added.

Select "DECT Handset with IPUI" as the Type and enter the IPUI of the handset. Select the desired DECT Master and click "OK".

Example screenshot: Add new terminal – Handset – Type "DECT Handset with IPUI"

The handsets added in this way are automatically entered in the DECT Master and managed there.

In the next step, the handsets must be registered in the DECT system. You can set the system to "Login mode" via the context menu on the corresponding master.

Example screenshot: UCServer Administration – Voice Services – End devices – Log on – Start handset registration

The handheld devices can now be registered.

Analague telephone adapter (ATA)

Grandstream

Click "Add" to register a new device.

Assign a name for the device. The name of the device can be freely selected and is displayed when it is assigned to a user object.

Select "Grandstream analog adapter with MAC address" as type, enter the MAC address of the end device and click "OK".

The following window displays the URL that must be entered for provisioning on the ATAs:

Subsequently, the ATA is displayed in the UCServer as follows.

After the URL has been entered in the ATA on the web interface, the ATA has been restarted and has registered with VoiceServices, the individual analog ports are displayed in the UCServer administration under the ATA.

Afterwards, the name and type can be configured in the properties of a port.

For a fax please select the type "Fax" and for a telephone (e.g. a door station) please select the type "Telephone".

Afterwards, the ports can be assigned to an end user.
For fax, for example, a fax service user is recommended:

Special case door intercom

If you use an analog port of the ATA to operate a door intercom, this port does not have to be assigned to a user. As soon as the port is in operation and you connect a door intercom, it can make internal telephone calls but cannot be called (externally).. 

Status display

The following statuses can be displayed:

Assign end devices to users

If the end device is registered in the UCServer, it can be assigned to a user.

Click the "Add" button on the "Devices" tab and select one of the available devices.

Example screenshot: UCServer Administration – Voice Services – End devices – Add – Assign end devices to user

Next, you can specify which of the phone numbers assigned to the user should be assigned to the end device.

Example screenshot: UCServer Administration – Voice Services – End devices – Add – End devices are assigned to the user

Save the selection and (re)start the end device after accepting the settings.

Access data to the end devices

Snom

Yealink

Gigaset Pro

Grandstream

Version info

Further information

ProCall Voice Services - overview

ProCall Voice Services – supported end devices

ProCall Voice Services system requirements