Configure and customize call window

ProCall Enterprise offers the possibility to customize the call window (also called the communication window) to your own requirements.

In the following overview, you will find hints and helpful articles on the topic of extending the call window.

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  Alternative to ActiveX
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  Android call window vs. ProCall Mobile in-app call window
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  DATEV telephony basis integration in ProCall and MetaDirectory
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  Deactivated user is displayed as a conversation partner in the call window
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  Display Name/CID/Caller ID for SIP connection in ProCall client
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  DTMF transmission in softphone mode
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  Setting up a CROSS replicator with MetaDirectory Enterprise
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  Business process integration with cobra CRM PLUS
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  Business process integration with Salesforce Lightning
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  Expand call window – define call browser and applications
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  Expand call window – installation directories for XSLT files
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  Extend call window by a URL request
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  Expand call window by callback e-mail
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  Notes on product changes for settings with Microsoft Internet Explorer
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  Customize contact details/call window via editor – fields and URL
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  Do not miss anything – PopUp notifications
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  Plan and implement business process integration/system integration in conjunction with estos products
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  ProCall Meetings integration in ProCall
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  Project example: Upgrade ProCall 6 to 7 and server change Windows 2012R2 to 2019
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  Use projects – put code number in front of the phone number
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  Quick start guide for the user: ProCall 7 Enterprise client for Microsoft Windows
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  Remote Desktop Mode for ProCall clients
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  RemoteContact.xslt for customizations towards ERP/CRM systems
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  Phone numbers in the call window not formatted correctly or names not resolved
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  Integrate door camera/intercom system into the call window
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  Using the image path and replicating images
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  Web editor for call window customization
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  Web editor does not open in UCServer
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  Web editor to customize contact details – configure contact view

Further information

System integration: Creating and managing custom actions in ProCall

Tech Essentials LIVE September 2023 webinar video recording

(registration required) – language: German – duration: approx. 20 minutes