With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.

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SECURITY NOTE 

Security advice for ProCall 6 Enterprise and ProCall 7 Enterprise

PROCALL ENTERPRISE MAINTENANCE TROUBLESHOOTING UPDATE

A vulnerability in the ProCall client for Windows chat implementation could allow attackers with access to ProCall Enterprise chat functionality over the network to execute commands through a chat message.

Security advisory: ProCall Enterprise remote code execution vulnerability (http)

Affected versions:

  • 7.0 (all sub-versions)
  • 6.0, 6.1, 6.2, 6.3, 6.4 (all sub-versions)

estos has already released updates with fixes for the vulnerability. Customers and partners can obtain the updates via the known channels and follow the normal update process.

  • ProCall 7 Enterprise ≥ 7.1.2.3786
  • ProCall 6 Enterprise ≥ 6.4.15.3785

USEFUL INFORMATION

Microsoft Active Directory user management guide

PROCALL ENTERPRISE USER ADMINISTRATION ACTIVE DIRECTORY SCHEMA EXTENSION     

We have compiled some notes on analysis and procedures when using Microsoft Active Directory with or without schema extension for user management. These hints have been extended by further analysis possibilities: 

USEFUL INFORMATION

Using Remote office feature – setup and compatible phone systems

PROCALL ENTERPRISE UCSERVER REMOTE OFFICE COMMISSIONING CONFIGURATION PBX TELEPHONE SYSTEM

We have put together an overview of how you can enable the Remote Office feature to support a one number concept in ProCall Enterprise.

Here you will find an overview of:

  • Telephone systems that, to the best of our knowledge, are suitable for use with Remote Office.
  • How to test the compatibility of a telephone system for Remote Office.
  • How to enable the Remote Office feature on the UCServer, in the ProCall client and the Mobile App.

USEFUL INFORMATION 

Transfer data with ixi-UMS Business

IXI-UMS BUSINESS MAINTENANCE COMMISSIONING DATA TRANSFER RELOCATION 

If you are upgrading ixi-UMS Business or moving to a new server, the following tips will help you to transfer data:

IN PRACTICE

Manage lines in ProCall Enterprise

PROCALL ENTERPRISE ECSTA PBX TELEPHONE SYSTEMS TK CONFIGURATION  EXTENSIONS DIRECT DIALING TSP LINES

Startup lines automatically

You do not necessarily have to manually activate or deactivate lines for the UCServer.
Lines are automatically/dynamically put into operation if there is an activated user for this line. 

Lines automatically transferred to the MultiLine TSP

Lines do not have to be transferred manually to the MultiLine TSP individually. You can transfer the lines automatically and have them read out dynamically. 

Assign multiple locations and line groups

If you manage multiple sites, you do not have to manually assign the individual lines to the correct site, but can automatically assign line groups to the correct site in UCServer Administration.

IN PRACTICE 

Use regular expressions

PROCALL ENTERPRISE RULES REGEX REGEXP PHONE NUMBER FORMATTING SEARCH REPLACE 

Regular expressions (RegExp or Regex) are used to search strings for a certain pattern. For example, you can use the regular expressions to perform functions such as Search/Replace by... or the application of rules for phone number formatting. Distinguish between internal or external calls and specify adjustments for incoming or outgoing calls in more detail based on specific criteria. 

Here are some examples and notes on how to apply these rules in ProCall Enterprise. 

An example of how you can use regular expressions also for filtering/deleting for replication with contacts in MetaDirectory: 

METADIRECTORY REPLICATION  CONFIGURATION DATA SOURCES DATABASE 

IN PRACTICE 

Workaround for "Replicators fail with MetaDirectory 5.0.9.10815"

METADIRECTORY  REPLICATORS EXACT ONLINE REGEXP PHONE NUMBER FORMATTING SEARCH REPLACE 

In MetaDirectory Enterprise version 5.0.9, replication for Exact Online, Microsoft CRM, Microsoft EWS, and Salesforce may fail and EIComContactReplicator.exe crashes. This behavior can be identified by the error message in the MetaDirectory log files: ReplicatorManagerQueue;Replicator reported an unknown error: C0000005.

Until the problem is solved, we have worked out a workaround that you can use to restore replication

PRODUCTS

New releases at estos – recently released

PROCALL ENTERPRISE ECSTA RELEASES RELEASE NOTES MAINTENANCE     

You can find an overview of our Release Notes here...

YOUR CONTRIBUTION

Do you have a contribution or suggestions for the next Tech Essentials? Then write to techessentials@estos.de

At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.