With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.

USEFUL INFORMATION

Use virtual backgrounds in ProCall Meetings

PROCALL MEETINGS VIDEO CONFERENCE HOWTO CHANGE BACKGROUND 

In the current version, ProCall Meetings now supports the use of virtual backgrounds: We have therefore revised our Quick start: Participate in a meeting with ProCall Meetings.
When participating in a meeting, it may make sense in a video conference not to show one's own surroundings or to show them only vaguely, for example, to protect one's own privacy, to avoid visual disturbances or distractions in the background, or to design the background according to the corporate identity of a company.

For this you can set the background individually in ProCall Meetings:

USEFUL INFORMATION

Tips and tricks: Use onboard tools to record meetings

PROCALL MEETINGS VIDEO CONFERENCES RECORDING   

Under Tips and tricks for ProCall Meetings, we will show you possibilities, examples, and hints on how to use on-board tools, for example in your browser or operating system, to perform helpful functions.

Here is a brief description of how to record a meeting via screen recording or screen capture in Microsoft Windows 10 or on your smartphone. 
Please note that data protection regulations are relevant in particular for the recording of video conferences or meetings. 

If you have your own contribution to tips and tricks, we would be happy to hear from you.

USEFUL INFORMATION

ProCall Enterprise with Cloud PBX CITEC Universe – supported telephony features

PROCALL ENTERPRISE PBX TELEPHONE SYSTEM INTEROPERABILITY  CLOUDPBX TELEPHONY SOFTPHONE C+ITEC  UNIVERSE CLOUD 

In a new overview, we have compiled the features provided by estos ProCall Enterprise in the operation of estos ProCall Enterprise SIP softphones via direct SIP communication with a virtual PBX. Listed are the features of the softphone operation of the ProCall Enterprise client for Windows as well as the ProCall Enterprise Mobile App for iOS and Android.

USEFUL INFORMATION

Using projects in ProCall Enterprise – code number in front of the call number

PROCALL ENTERPRISE CONFIGURATION TELEPHONY TELEPHONE SYSTEM PBX CALL WINDOW 

The "Projects" function in ProCall Enterprise allows users to set a code number in front of the phone number by selecting the project, for example, to appear externally as a different company. We have summarized in an article how you can proceed for the configuration of the projects in the UCServer administration. 

USEFUL INFORMATION

Screen sharing in Citrix/Terminal Server environments: multiple screens/monitor selection does not work

PROCALL ENTERPRISE CLIENT SCREENSHARING  TROUBLESHOOTING  TERMINAL SERVER CITRIX    

If multiple monitors are connected for the ProCall client in Citrix/Terminal Server environments, but it is not possible to select between the monitors for screen sharing and only the content of the primary monitor is displayed, it may be because the Direct3D application programming interface (API) is not supported in Terminal Server environments. A registry entry to disable Direct3D support can help here.

IN PRACTICE 

Automatic redial on ProCall client does not work

PROCALL ENTERPRISE TAPI PBX REDIAL BUSY TROUBLESHOOTING

If the automatic redial function on the ProCall client does not work and only one attempt is made although 5 are set, this may be due to the fact that the telephony system does not return a direct busy signal.

Our new article presents options for checking possible causes and a solution:

IN PRACTICE

Crash of the UCServer service – Analysis options

METADIRECTORY ENTERPRISE DIAGNOSIS  TROUBLESHOOTING CRASH FAILURE   

If the UCServer service crashes, you should first check whether an up-to-date version is in use, use the system requirements to determine whether the performance of the server system is sufficient, and locate a specific event or function as the cause, Our article shows how to generate appropriate log files or a full memory dump of the UCServer to make the data available for analysis.

PRODUCTS

New releases at estos – recently released

PROCALL ENTERPRISE METADIRECTORY RELEASES RELEASE NOTES MAINTENANCE    

You can find an overview of our Release Notes here... 


YOUR CONTRIBUTION

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At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.