With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.

USEFUL INFORMATION

ProCall Meetings: Improved analysis options and assistance with problems

PROCALL MEETINGS ONLINE MEETINGS VIDEO CONFERENCES ANALYSIS TROUBLESHOOTING 

We have further improved the analysis options for  ProCall Meetings with status monitor, WebRTC troubleshooter test tool and other help topics:

Status monitor

To find out about new features, changes, outages or upcoming maintenance work on the ProCall Meetings platform, you can access the status monitor for ProCall Meetings here: https://status.meetings.procall.de/.
To keep you always up to date, the status monitor also offers the possibility to subscribe to news about updates. To do this, use the "Subscribe to updates" button in the top right corner.

WebRTC Troubleshooter

A WebRTC Troubleshooter is now available for analysis purposes. This test tool can be used to check the technical requirements (camera/microphone, network, etc.) for using ProCall Meetings based on objective criteria, independently of a meeting. This can be used to analyze problems in order to check the system requirements on the client in advance, independently of an installation.
You can access the WebRTC Troubleshooter before the start of a meeting in the "About" section at the bottom or via the link https://meetings.procall.de/webrtctest.

Assistance with problems

We have expanded our guide to help with problems. If, for example, low bandwidth or an older CPU lead to connection difficulties, a look at the new article helps:

USEFUL INFORMATION

Activating and setting up services via UCConnect

PROCALL ENTERPRISE PROCALL MEETINGS PROCALL MOBILITY SERVICES UCCONNECT COMMISSIONING  

Services such as ProCall Meetings or ProCall Mobility Services are activated via our UCConnect platform. Our new article describes how to proceed, create accounts, manage licenses and connect UCConnect to the UCServer:

USEFUL INFORMATION

Retrieve WebRTC statistics information on ProCall Enterprise client

PROCALL ENTERPRISE CLIENT SOFTPHONE  AUDIO/VIDEO WEBRTC TROUBLESHOOTING     

In the event of faults in the area of ProCall Enterprise SIP softphone operation or also in the areas of an audio/video chat or screen sharing, it may be necessary or helpful for analysis purposes to have statistical information from the WebRTC stack of the ProCall Enterprise client available.

For each call or session, a variety of data such as jitter, packet loss, round-trip time, audio level, media connection paths, etc. can be retrieved and logged on the WebRTC stack of the ProCall Enterprise client in addition to the usual debug logging.

USEFUL INFORMATION

Increase number of WebRTCTrace files for analysis of softphone behavior

PROCALL ENTERPRISE CLIENT SOFTPHONE  AUDIO/VIDEO WEBRTC TROUBLESHOOTING      

If Logging in ProCall Enterprise client is activated in the ProCall Enterprise client on the Debug level Debug (all), the logs of the integrated WebRTC stack are also written. As an exception, however, the WebRTCTrace files are not managed on a session-orientated basis, but a new WebRTCTrace file is created for each SIP softphone call, each audio or video chat, or even for each call of the audio/video wizard.

The standard number of log files kept may be too small for "frequent callers" to be able to look far enough back into history for analysis, since numerous other calls may have been made or audio/video wizard operations performed after an error occurred during a softphone or audio/video call.

Therefore, the number of cached log files can be further increased if necessary. Make sure that you have sufficient hard disk capacity for caching.

USEFUL INFORMATION 

VoIP readiness analysis to be performed in case of fluctuating voice quality or unstable connections

PROCALL ENTERPRISE SOFTPHONE VOIP TROUBLESHOOTING  

For an initial narrowing down of possible causes, the following article can be used: Analysis of softphone behavior

Other causes can be devices and systems in the network. internet connections via cable or LTE also have a strong influence on quality.

The reasons for the above observations are manifold and can only be analyzed by looking at the entire solution, i.e. the systems active in the network.

To get a better understanding of the influences in the network, VoIP Readiness analyses are performed.

USEFUL INFORMATION

Custom links in the chat window

PROCALL ENTERPRISE CONFIGURATION CHAT WINDOW CUSTOM LINKS URL    

As of ProCall Enterprise 7.2, it is possible to use regular expressions to search for keywords in the text chat of the ProCall client for Windows and display them as a link. For example, you can display ABC-1234 as a link and link to the address https://jira.server.de/browse/ABC-1234.

USEFUL INFORMATION

Setting up Custom Tabs in ProCall Enterprise for Microsoft Edge (Chromium)

PROCALL ENTERPRISE CUSTOM TABS BROWSER MICROSOFT EDGE CHROMIUM CONFIGURATION 

As of ProCall Enterprise 7.2, the ProCall client for Windows custom tabs now supports the Chromium-based Microsoft Edge WebView2. This means that custom tabs are optionally no longer displayed via an embedded Internet Explorer, but with the new Microsoft Edge browser (Chromium).

USEFUL INFORMATION

Connection of smartphones to the MetaDirectory via LDAP

METADIRETORY ENTERPRISE MOBILE CONFIGURATION SMARTPHONES IOS ANDROID LDAP

The MetaDirectory provides an LDAP interface that can also be queried by smartphones without using the ProCall Mobile app.

If the smartphone is on the same network as the MetaDirectory server, the smartphone usually only needs to be able to resolve the MetaDirectory server's IP address and open port 712 (Standard Port).

For example, if you want the smartphone to access the MetaDirectory from the public network, you must passthrough the MetaDirectory's LDAP interface to the public network. 

IN PRACTICE

Automatic line assignment does not work – location incorrectly configured?

PROCALL ENTERPRISE LINES PBX CONFIGURATION LOCATION  

If you observe:

  • In the ProCall client, the user's own line is missing, although a phone number is entered for the user in the UCServer.
  • In UCServer Administration – Users – Properties – Phone numbers, the confirmation that a telephony line was found for the entered phone numbers is missing.

This is possibly due to a faulty configuration of the location. In our article we have put together some examples of how you can proceed here:

PRODUCTS

New releases at estos – recently released

PROCALL ENTERPRISE METADIRECTORY RELEASES RELEASE NOTES MAINTENANCE    

You can find the overview ofo our Release Notes here...

YOUR CONTRIBUTION

Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de

At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.