With the estos tech essentials we have summarized current essentials around technology and support from our portal support.estos.de.

USEFUL INFORMATION

ProCall Enterprise and Cloud PBX: bis. cloud and Universe

PROCALL ENTERPRISE PBX TELEPHONE SYSTEMS TC CONFIGURATION CLOUD ECSTA INTEROPERABILITY

We have successfully tested the interaction between ProCall Enterprise and the virtual telephone systems bis. cloud of B.I.S. Telefonsysteme and Universe of C+ITEC AG and provided corresponding profiles for the connection. 

There are two connection options for connecting ProCall Enterprise to the cloud PBX:
• Softphone functionalities of ProCall Enterprise
• ECSTA for SIP phones when using hardphone terminals

You can find connection instructions for both cloud PBXs here:

USEFUL INFORMATION

Using Microsoft SQL Server Express – not fully recommended as a database for UCServer

PROCALL ENTERPRISE  COMMISSIONING INSTALLATION DATABASE SYSTEM REQUIREMENTS MICROSOFT SQL SERVER

The use of a Microsoft SQL Server Express Edition as a database for the UCServer cannot be recommended without restrictions.
Deployment should only occur when the alternatives are not an option, the knowledge and experience are available, and the constraints/problems are a secondary concern.

Why Microsoft SQL Server Express is only conditionally suitable for use with ProCall Enterprise and cannot be recommended by estos as a database for use in productive environments: We have compiled our experiences and findings here and point out that SQL Server Express is also recommended by Microsoft for a clearly defined target group and for testing purposes, for example.

IN PRACTICE

Network analysis via PCAP recording on UCServer – Creating a trace with Wireshark

UCSERVER SOFTPHONE ANALYSIS TROUBLESHOOTING PCAP NETWORK DIAGNOSIS

For the analysis of the softphone behavior, it may be useful to have a recording file for the network analysis in connection with the UCServer, which goes beyond the UCServer SIP (debug) logging. 

The request for a recording file is made by estos support if required, but in many cases can already be taken into account prophylactically when collecting the analysis data.
We have compiled some notes as a supplement to the procedure for analyzing softphone behavior here: 

IN PRACTICE

Dialing from Microsoft Outlook – more articles available

PROCALL ENTERPRISE Microsoft Outlook Exchange Web Services Click-to-run

We have some new information about Dialing from Microsoft Outlook:

IN PRACTICE

End devices: Connect Jabra EVOLVE 65 headset correctly for ProCall Enterprise

PROCALL ENTERPRISE PBX TELEPHONE SYSTEMS TC CONFIGURATION SOFTPHONE AUDIO/VIDEO

The Jabra EVOLVE 65 wireless headsets are delivered in different configurations.

If there are audio interruptions when answering the call or if answering and hanging up is not possible with the headset button, the cause may be the incorrect configuration of the audio devices. A look at the settings in the ProCall client audio/video wizard and in the Microsoft Windows Device Manager will help here. 

IN PRACTICE

Integrate monitoring of a door camera/intercom system into the call window 

PROCALL ENTERPRISE INTERCOM CALL WINDOW  CONFIGURATION  

ProCall offers the possibility to extend the call window in such a way that the monitoring of a (door) camera or intercom system can also be integrated.

We have extended our information about this with a concrete configuration example for the adaptation of the RemoteContact.xslt: 

We have compiled more helpful articles on the topic of customizing call windows here:

IN PRACTICE

Problems with audio transmission with Alcatel OmniPCX Enterprise (OXE) R12.4 

PROCALL ENTERPRISE SOFTPHONE  PBX AUDIO TRANSMISSION  ANALYSIS  

In connection with Alcatel OmniPCX we have observed problems with audio transmission due to faulty Early Media support. This problem occurs with release level Alcatel OmniPCX Enterprise (OXE) R12.4.
To the best of our knowledge, these issues will be fixed with Alcatel OmniPCX Enterprise (OXE) R12.4 MD4, expected to be available 19 April 2021.

DATES

Technical support: e-mail address helpdesk@estos.de is switched off

SUPPORT HELPDESK 

On 1 May 2021, the e-mail address helpdesk@estos.de will be switched off. From 1 May 2021, the processing and answering of technical inquiries will be possible exclusively via ticket creation.

Use the estos Support Portal to search for helpful articles. The form for creating a ticket can be found in the lower area via Support Request. 

PRODUCTS

Renaming: ECSTA for Teles is now called ECSTA for Communi5

The software manufacturer Communi5 with focus on Cloud PBX emerges from Teles AG. For this reason, we have renamed our "ECSTA for Teles" or "ECSTA for Teles Voice Application Server" to "ECSTA for Communi5". This is a name change, not a change in functionality.

PRODUCTS

New releases at estos – recently released

PROCALL ENTERPRISE RELEASES RELEASE NOTES MAINTENANCE 

You can find an overview of our Release Notes here... 

YOUR CONTRIBUTION

Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de

At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.