With estos tech essentials, we have summarized the latest essentials around technology and support from our portal support.estos.de.
ProCall 7 Enterprise SR1 available
PROCALL ENTERPRISE RELEASES NEW FEATURES SERVICE RELEASE SR1
The new Service Release 1 of ProCall 7 Enterprise is available from 03.11.2020.
The main new features at a glance:
- User interface improvements
- A call window for parallel calls (parallel call)
- Use as a TAPI Server
- OAuth2 for Microsoft Office 365 connection
A more detailed overview of the new features and improvements can be found in the Release Notes for ProCall 7 Enterprise SR1
Overview of the product lifecycle of estos products
PROCALL ENTERPRISE ECSTA METADIRECTORY IXI-UMS PRODUCTS LIFE CYCLE MAINTENANCE
From now on there is an overview of the product life cycle of estos products. Here you will find the current overview of information on product release, End-of-Sale (EOS), End-of-Maintenance (EOM) and End-of-Life (EOL).
Hardware recommendations for ProCall Enterprise
PROCALL ENTERPRISE UCSERVER SYSTEM EXPANSION ADMINISTRATION SOFTPHONE OPERATING SYSTEM HARDWARE
The number of registered users monitored lines and presences and active softphone calls influence the hardware requirements for UCServer and the number of media servers.
Therefore, we have supplemented the system requirements for ProCall 7 Enterprise with a guide that provides guidelines and hints on how the Microsoft Windows Server system should be equipped for the UCServer to ensure good voice quality and sufficient performance.
Product change for settings with Microsoft Internet Explorer
PROCALL ENTERPRISE CLIENT FOR WINDOWS CONFIGURATION CALL WINDOW
Changes had to be made to the ProCall Client for Windows, which are directly or indirectly related to Microsoft Internet Explorer and its settings on the system:
Affected product versions: ProCall 6.4.12 Enterprise and ProCall 7.1 Enterprise
Effects on call window customization (ActiveX)
- The domain name ecticlient.local is no longer used
- Embedded Internet Explorer windows of the client for Windows are displayed via the security zone "Local Intranet"
- Notes on product changes for settings with Microsoft Internet Explorer
Set up ProCall Enterprise for the home office (VPN) and mobile access
PROCALL ENTERPRISE HOME OFFICE VPN VIRTUAL PRIVATE NETWORKS PROCALL MOBILE APP PORT FORWARDING PROXY CONFIGURATION
Setting up ProCall Enterprise for the home office (VPN) requires knowledge of network configuration and communication networks. We have therefore selected some helpful articles for setting up mobile access and working from home or on the move:
- Release ports for estos products – Which network interfaces are used?
- Best Practice: Publish UCServer configuration for external access
- Best Practice: Setting up the UCServer for ProCall Mobile Apps
- Activate Remote Office for the ProCall Mobile App on the UCServer
- Error message on the ProCall Client: "The server is not available"
- Error message "Connection timeout"
Use in hosting scenarios: Automated configuration of UCServer update service
PROCALL ENTERPRISE UCSERVER CLOUD ADMINISTRATION ROLLOUT
In a hosting scenario, the UCServer should be operated for several customers and the UCServer UpdateService of these customers should be configured in exactly the same way. We present a workaround for rolling this out automatically if the number of UCServers is so high that a single configuration would be impractical:
Best Practice: Use replicated Active Directory servers and DNS Round Robin to connect ProCall Enterprise
PROCALL ENTERPRISE UCSERVER ACTIVE DIRECTORY METADIRECTORY
ProCall Enterprise supports DNS round-robin for load balancing.
We have compiled an article on how you benefit from higher availability and the use of multiple replicated Active Directory servers when connecting ProCall Enterprise to Active Directory:
- Best Practice: Using Active Directory replication with round-robin DNS for MetaDirectory or ProCall Enterprise
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At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in different system environments. The articles are subject to constant revision and updating.