Welcome to estos Support HERO
Important Announcements ANNOUNCE
26 March 2024: Product release for ProCall 8 Enterprise 8.4 Feature Update →
Status of our cloud services
✅ UCConnect: trouble-free operation
✅ License server: trouble-free operation
✅ ProCall Mobility Services: trouble-free operation
Change of IP Addresses
In order to continuously provide high quality in our online services, we will be making important updates to our server IP addresses on March 26, 2024. Please be aware that a few IP addresses you use to access our services will change on this date.
We recommend that you make all necessary adjustments in your systems by this deadline to ensure a smooth transition and uninterrupted availability of our online services.
Should you require technical support or have any further questions, we are at your disposal to assist you.
estos products at a glance – topology – connections, possible combinations, fields of application
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Articles
Release Notes
Tech Essentials – current topics, news and videos
Tech Essentials
Current topics from technology and support at estos.
Subscribe to the newsletter... (only available in German)
Current videos/tutorials – Tech Essentials LIVE (Language German)
ProCall Voice Services - Commissioning, configuration, new functions
including the commissioning process, individual configuration, new functions and comprehensive troubleshooting analyses
Tech Essentials LIVE February 2024
(Registration required) – Language: German – Duration: approx. 28 minutes
New features in ProCall 8 Enterprise Service Release 3
including call pick-up in all PBX scenarios, integration of ChatGPT, revised call window in the ProCall Mobile app for iOS, softphone support for the STARFACE white label telephone system, upgrades in ProCall Voice Services
Tech Essentials LIVE November 2023
(Registration required) – Language: German – Duration: approx. 20 minutes
More videos... (Language: German)
Further categories
Installation
Instructions, explanations and helpful articles concerning installation and the preparation of installation of estos software
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Setup
Instructions, explanations and helpful articles concerning administration and the configuration of estos software
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Operation
Tips for the smooth operation of estos software, video tutorials and quick start guides
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Maintenance
Tips and instructions for updates and upgrades
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Troubleshooting
How to analyze and solve problems or errors
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Tutorials for users
Short instructions and explanations for using and handling estos software
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Interesting information
Expertise and explanations concerning estos software and terminology
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Consulting and support HELP
Make use of our partner network
to receive competent consulting and support on estos products.
[Find an estos Expert/Competence Partner in your region]
In case of any questions (about tenders), suggestions, problems or a request for installation support
Create a ticket for our product support.
Specialist dealers are required to join the estos Partner Program.
As an estos Partner you can use your login data from my.estos.de Partner account for getting access to the ticket system.
How to create a ticket for estos support
[Create a ticket (for estos partners and customers with SLA)]
Apply for access
The application is intended for end-user companies only.