Tech Essentials Archive 2021
December 2021
Security notes
- Security advice for ProCall client for Windows – Apache log4net versions before 2.0.10
- estos software not affected by critical vulnerability in log4j (CVE-2021-44228)
Useful information
- ProCall Mobile app for Android: Set call window and call account
In practice
- Set up default presence and telephony applications in Microsoft Office
- Extend call window to display a URL
- ProCall Business license cannot be entered in the UCConnect portal
- Revised: ContactMerge with MetaDirectory – combine search results from different data sources
- Text/CSV file replication fails due to an incorrect record
Products
- New releases at estos – recently released
Dates
- Reminder: NGN21 shutdown from 31/12/2021
- Premiere: Tech Essentials LIVE on 18/1/2022 – ProCall Enterprise groupware integration of Microsoft interfaces
November 2021
Useful information
- Deactivation of NGN21 (beta) as of 1/1/22
- Cloud PBX ready: Ostertag DeTeWe OD Cloud and Placetel PROFI vPBX successfully tested with ProCall Enterprise
- Checklist for Softphone installation
- Audio gaps with increasing call duration – disable jitter buffer in UC Media Server
- Version comparison revised – version development – Windows operating systems and Cloud PBX
In Practice
- Sending an e-mail does not open the desired mail program – set default mail client to Outlook
- Best Practice installation of ECSTA for SIP Phones: Video tutorial (webinar recording)
- Audio quality with Jabra Headset Engage – sound too low
Products
- New releases at estos – recently released
October 2021
Useful information
- Field testing of ProCall Business
- ProCall Enterprise and Mobile app: Notes on installation, configuration, and error analysis
- ProCall Meetings – revised dashboard with favorites and frequently visited meeting rooms
- Installation guide for ProCall client for macOS
- ProCall and the new Microsoft Windows 11 and Windows Server 2022 operating systems
Products
- New releases at estos – recently released
September 2021
Useful information
- Best Practice: Set up replicator for Microsoft Dynamics 365 in MetaDirectory
- Guide: Create ticket for estos technical support
- Set up call forwarding for ProCall Enterprise
In Practice
- Authentication method not supported – error message on ProCall client after MetaDirectory server update
- Create call forwarding profile: Call forwarding types are not supported by system TSP
Products
- New releases at estos – recently released
August 2021
Useful information
Use virtual backgrounds in ProCall Meetings
Useful information
Tips and tricks: Use onboard tools to record meetings
Useful information
ProCall Enterprise with Cloud PBX CITEC Universe – supported telephony features
Useful information
Using projects in ProCall Enterprise – code number in front of the call number
Useful information
Screen sharing in Citrix/Terminal Server environments: Multiple screens/monitor selection do not work
In Practice
Automatic redial on ProCall client does not work
In Practice
Crash of the UCServer service – analysis options
Products
New releases at estos – recently released
July 2021
Useful information
ProCall Meetings: Improved analysis options and assistance with problems
Useful information
Activating and setting up services via UCConnect
Useful information
Retrieve WebRTC statistics information on ProCall Enterprise client
Useful information
Increase number of WebRTCTrace files for analysis of softphone behavior
Useful information
VoIP readiness analysis to be performed in case of fluctuating voice quality or unstable connections
Useful information
Custom links in the chat window
Useful information
Setting up Custom Tabs in ProCall Enterprise for Microsoft Edge (Chromium)
Useful information
Connection of smartphones to the MetaDirectory via LDAP
In Practice
Automatic line assignment does not work – location incorrectly configured?
Products
New releases at estos – recently released
June 2021
Useful information
ProCall Meetings and ProCall Enterprise Client for Windows: Start instant meetings
Useful information
Useful information about the ProCall App
Useful information
Delayed audio throughput on SIP softphone lines
Useful information
Customize MetaDirectory search results
Useful information
MetaDirectory Replicator for Microsoft Dynamics 365: more fields via FetchXML
Useful information
No public folder replication for Microsoft Office 365 – shared mailbox for central contact data
In Practice
Procedure in case of MetaDirectory service crash/failure
In Practice
What to do if the ProCall client stops responding?
Dates
7 July 2021: Webinar on installation and configuration UCConnect, Mobile Apps und Contact portal
Products
New releases at estos – recently released
May 2021
Useful information
Troubleshooting for ProCall Meetings users
Useful information
Information about the installation and setup of ProCall Enterprise
Useful information
Check playback and recording of audio devices with poor voice quality
Useful information
Our advice on setting up audio/video communication with Remote Desktop Services (RDS).
Useful information
Best Practice: Notes on the upgrade procedure for ixi-UMS Business (major release change 6.x to 7.x)
In Practice
High CPU load on the terminal server?
In Practice
Callback timer for held calls with Panasonic telephone systems
In Practice
Best Practice for Data migration of UCServer database SQLite <-> Microsoft SQL Server
In Practice
Provide data for analysis: Generate debug log for ECSTA for SIP Phones
Dates
15 May 2021: FTP server for uploading data for analysis will be switched off
Products
31 May 2021: EoM and EoL for ECSTA 5 and ixi-UMS 6 Business
Produkte
New releases by estos – recently released
April 2021
Useful information
ProCall Enterprise and Cloud PBX: bis. cloud and Universe
Useful information
Using Microsoft SQL Server Express – not fully recommended as a database for UCServer
In practice
Network analysis via PCAP recording on UCServer – creating a trace with Wireshark
In practice
Dialing from Microsoft Outlook – more articles available
In practice
End devices: Connect Jabra EVOLVE 65 headset correctly for ProCall Enterprise
In practice
Integrate monitoring of a door camera/intercom system into the call window
In practice
Problems with audio transmission with Alcatel OmniPCX Enterprise (OXE) R12.4
Dates
Technical support: e-mail address helpdesk@estos.de is switched off
Products
Renaming: ECSTA for Teles is now called ECSTA for Communi5
Products
New releases by estos – recently released
March 2021
Useful information
High availability/failure safety and scalability with ProCall Enterprise
Useful information
ProCall Meetings – integration in ProCall
Useful information
Unified messaging and online services – set up ixi-UMS for online mail server
Useful information
Integration of Microsoft Teams with ProCall Enterprise
In practice
Permissions for AD group members are not considered – primary group as the reason?
In practice
uaCSTA problems in connection with Yealink and 3CX
Products
estos ECSTA 6 receives certification from Atos for Unify Open Scape Voice V10
Products
New releases by estos – recently released
February 2021
In practice
Dialing from Microsoft Outlook 2016 contacts via ProCall Enterprise
In practice
Group permissions and superordinate role Group leader
Useful information
Firewall configuration – positive list for use of online services with UCConnect and ProCall Meetings
Products
New releases by estos – recently released
Products
Announcements PLCA Product Life-Cycle Announcement
Dates
Smart Working with estos: 1st Digital Partner Forum with Tech Sessions
January 2021
Security note
Update from ProCall Enterprise versions 6 and 7 recommended
Useful information
Microsoft Active Directory user management guide
Useful information
Using remote office function – setup and compatible phone systems
Useful information
Transfer data with ixi-UMS Business
In practice
Manage lines in ProCall Enterprise
In practice
Use regular expressions
In practice
Workaround for "Replicators fail with MetaDirectory 5.0.9.10815"
Products
New releases by estos – recently released