With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.

USEFUL INFORMATION 

Troubleshooting for ProCall Meetings users

PROCALL MEETINGS VIDEO CONFERENCES GUIDE TROUBLESHOOTING ERROR ANALYSIS  

We have compiled some new examples and hints for users of the ProCall Meetings platform on which settings can be checked and changed if, for example, connection problems occur or the use of camera/microphone or screen sharing does not work as expected:

The basic information about organizing and holding online meetings and video conferences with ProCall Meetings can be found here:

  • ProCall Meetings
    • Organize online meetings and video conferences
    • Integration in ProCall
    • Roles and rights
    • For meeting participants/guests: Attend a meeting
      New: Troubleshooting
    • Administration/configuration
    • System requirements
    • Release notes

USEFUL INFORMATION

Information about the installation and setup of ProCall Enterprise

PROCALL ENTERPRISE INSTALLATION CONFIGURATION GUIDE      

We have compiled an overview with articles for the installation and setup of ProCall 7 Enterprise.
Here you will find notes on: Preparation, integration of ProCall meetings, databases, softphone, audio/video communication, Remote Desktop Services (RDS) or Citrix Virtual Apps (XenApp/XenDesktop), smartphone apps, and mobile workstations (Remote Office/Hotdesking), user management, presence, contacts, and search (data sources), integration Microsoft Outlook.

USEFUL INFORMATION

Check playback and recording of audio devices with poor voice quality

PROCALL ENTERPRISE AUDIOQUALITÄT ANALYSIS HEADSET TROUBLESHOOTING SOFTPHONE 

If you experience audio glitches and speech sounds choppy, checking the audio devices you are using with the third-party product Voicemeeter Banana can help. We have summarized a few tips for this and illustrated them with a concrete example for a headset: 

USEFUL INFORMATION

Our advice on setting up audio/video communication with Remote Desktop Services (RDS).

PROCALL ENTERPRISE TERMINAL SERVICES TERMINAL SERVICES AUDIO/VIDEO CONFIGURATION 

The instructions describe the settings that must be made when ProCall is running in a remote desktop connection and audio/video communication is to be used.

To give you a good overview, we have added some important technical notes such as General Operating Notes, Prioritization of Audio Data, and Analysis of Audio Quality Problems.

Setup: enable audio/video communication with Remote Desktop Services (RDS)

USEFUL INFORMATION

Best Practice: Notes on the upgrade procedure for ixi-UMS Business (major release change 6.x to 7.x)

IXI-UMS BUSINESS MAINTENANCE UPGRADE INSTALLATION UNIFIED MESSAGING     

As of version 7.01.0.23, it is now also possible to upgrade from ixi-UMS 6 Business to ixi-UMS 7 Business including data transfer.

We have therefore extended our information on the upgrade procedure for ixi-UMS 7 Business in case of major release change.  

In a best practice, we have compiled information for you on how to proceed when upgrading (major release change) ixi-UMS Business (example from ixi-UMS 6 Business to ixi-UMS 7 Business). A complete reinstallation is required

IN PRACTICE

High CPU load on the terminal server?

PROCALL ENTERPRISE TERMINALSERVER REPLICATOR DATEV HOWTO CPU 

We have worked out a workaround for how to disable the Datev Replicator via entries in the Windows Registry and thus reduce the processor load.

IN PRACTICE

Callback timer for held calls with Panasonic telephone systems

PROCALL ENTERPRISE SOFTPHONE PBX TELEPHONE SYSTEM HOLD CONFIGURATION COMMISSIONING PANASONIC KX-NS1000 CONNECTION INSTRUCTIONS

For users of ProCall Enterprise in conjunction with SIP softphone lines, it may seem unusual that a call is signaled again in the ProCall Enterprise client call window for a held call after a certain time interval has elapsed. The signaling of a new call for a held caller via SIP represents a feature of the Panasonic PBXs to remind users of callers on hold. 
We have therefore supplemented our connection instructions for Panasonic KX-NS1000 with corresponding notes:

IN PRACTICE

Best Practice for Data migration of UCServer database SQLite <-> Microsoft SQL Server

PROCALL ENTERPRISE UCSERVER DATABASE MIGRATION ADMINISTRATION  

Our best practice guide describes the procedure for transferring journal and chat data during a database migration, for example when migrating the UCServer to another server operating system.

We have updated the guide and improved the description of the tables and the associated SQLite databases (file names).

IN PRACTICE

Provide data for analysis: Generate debug log for ECSTA for SIP Phones

ECSTA FOR SIP PHONES TROUBLESHOOTING ANALYSIS LOGGING

We have expanded our instructions on how to create a debug log for the ECSTA and provide the data for analysis:

For the ECSTA for SIP phones, there are some special features to consider for the SIP files.

TERMINE

16 June 2021: Webinar on installation and configuration of ECSTA for SIP Phones

WEBINAR ECSTA FOR SIP PHONES ONLINE EVENTS SIP  

On Wednesday exclusively for estos partners, our webinar will take place online on the topic "Installation of ECSTA for SIP Phones". 
In this technical webinar, we will show you in a live demo how to easily install and configure ECSTA for SIP Phones. Using Yealink and Snom as examples, you will receive technical know-how in approx. 60 minutes:

DATES

15 May 2021: FTP server for uploading data for analysis will be switched off

SUPPORT LARGE DATA VOLUMES CRASH DUMPS DEBUG-LOGS UPLOAD ERROR ANALYSIS 

As of the previous FTP server for uploading files has been shut down. How you can provide us with large amounts of data for analysis in support is explained in the following article:

PRODUCTS

31 May 2021: EoM and EoL for ECSTA 5 and ixi-UMS 6 Business

ECSTA IXI-UMS BUSINESS PRODUCT LIFE CYCLE EOM EOL MAINTENANCE 

End-of-Maintenance (EOM) and End-of-Life (EOL) are due on  for the following products:

  • ECSTA 5
  • ixi-UMS 6 Business 

The data for End of Sale (EoS), End of Maintenance (EoM) and End of Life (EoL) for our products can be viewed in the product lifecycle overview:

PRODUCTS

New releases by estos – recently released

PROCALL ENTERPRISE PROCALL MEETINGS METADIRECTORY IXI-UMS RELEASES RELEASE NOTES MAINTENANCE    

You can find an overview of our Release Notes here... 

YOUR CONTRIBUTION

Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de

At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.