With the estos tech essentials, we have summarized the latest essentials around technology and support from our portal support.estos.de.

USEFUL INFORMATION

High availability/failure safety and scalability with ProCall Enterprise 

PROCALL ENTERPRISE METADIRECTORY COMMISSIONING SECURITY SYSTEM EXPANSION SYSTEM FAILURE

A highly available system is a system that is continuously in operation for an optimal period of time. There are several ways to achieve high availability for systems, such as using HA applications, redundant NICs, server clusters, redundant power supplies, and so on. You can also achieve high availability at the virtualization level. In vSphere, a feature called vSphere High Availability is used to achieve high availability at the virtualization level. We have put together some useful information:

See interesting articles about high availability, failure safety and scalability with ProCall Enterprise:

USEFUL INFORMATION 

ProCall Meetings – Integration in ProCall

PROCALL ENTERPRISE PROCALL MEETINGS INTEGRATION PRESENCE MANAGEMENT CALL PROTECTION ONLINE MEETING VIDEOCONFERENCE

ProCall users can also optionally log in with their ProCall user data before attending a meeting via ProCall Meetings. What does this do?

Registered ProCall users benefit from the integration with ProCall Meetings and do not have to change their status manually: ProCall evaluates the meeting participation and can, for example, automatically display the presence status in ProCall as "Busy" with a note "In meeting" and, if necessary, activate call protection for the time participants are in the meeting. 
The settings for presence and call behavior can be specified by the user or by the administrator. 

USEFUL INFORMATION

Unified messaging and online services – set up ixi-UMS for online mail server

IXI-UMS CLOUD MAILSERVER ONLINE SERVICES CONFIGURATION COMMISSIONING FAX UNIFIED MESSAGING

ixi-UMS as a unified messaging server can be used in conjunction with local mail servers (on-premises) and with online mail servers (provided via online services, "from the cloud"). In principle, the connection is the same, but some processes/interfaces must be defined or provided differently.
We have put together a short description of what needs to be taken into account for the use of ixi-UMS when connecting to online services (such as G Suite/Google Apps, Microsoft Online Services) in contrast to the connection to a local mail server during installation and configuration. 

USEFUL INFORMATION

Integration of Microsoft Teams with ProCall Enterprise

PROCALL ENTERPRISE PBX TELEPHONE SYSTEMS TC CONFIGURATION SOFTPHONE

The further development of the interfaces provided by Microsoft for Teams is continuously monitored by estos. Currently, from estos's point of view, there is no possibility for meaningful integration. We have summarised the current state of knowledge here:

IN PRACTICE

Permissions for AD group members are not considered – Primary group as the reason?

PROCALL ENTERPRISE UCSERVER USER ADMINISTRATION ACTIVE DIRECTORY CONFIGURATION PERMISSIONS 

If permissions in UCServer are ignored for members of a group from Active Directory, it is worth taking a look at UCServer Administration to check whether this is a primary group.

For members of primary groups, the data cannot be evaluated from the "member" field; here, RID (Relative Identifier) is used.


IN PRACTICE

uaCSTA problems in connection with Yealink and 3CX

PROCALL ENTERPRISE 3CX YEALINK UACSTA PBX TROUBLESHOOTING 

In the constellation of 3CX PBX, Yealink end devices and the uaCSTA, it is possible that

  • incoming as well as outgoing calls are not always signaled.
  • Status information in the ProCall Client is displayed incorrectly or not at all
  • the uaCSTA does not display a connection to end devices or can only be connected sporadically. 

We have provided a new article on how to proceed if you make the above observations:

PRODUCTS

estos ECSTA 6 receives certification from Atos for Unify Open Scape Voice V10

ECSTA CERTIFICATION INTEROPERABILITY UNIFY    

estos received certification for ECSTA 6 for Unify OpenScape Voice on March 2, 2021 as part of the "Atos Unify Ready Technology connectivity certification" after extensive testing. The certification confirms the interoperability of the estos ECSTA V6 on the CSTA interface of the Atos Unify OpenScape Voice V10.

PRODUCTS

New releases by estos – recently released

PROCALL ENTERPRISE RELEASES RELEASE NOTES MAINTENANCE    

The overview of our Release Notes can be found here...

YOUR CONTRIBUTION

Do you have a contribution or suggestions for the next Tech Essentials? Then write to techessentials@estos.de

At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.